LENOVO WARRANTY SERVICE AUTHORIZATION
EXAM ASP & ONSITE QUESTIONS AND ANSWERS
LATEST UPGRADE 2025
1. What must be consulted to determine which components to remove before
servicing an LCD panel?
Answer: Hardware Maintenance Manual (HMM)
Explanation: The HMM lists the disassembly order and necessary components to
remove before accessing sensitive internal parts like the LCD panel.
2. What is electrostatic discharge (ESD)?
Answer: The sudden flow of static charge from an object with a higher charge to
an object with a lower charge.
Explanation: ESD can damage sensitive computer components. It's a key risk during
hardware service without proper grounding.
3. What is a key aspect of exceptional customer service?
Answer:
Involving the Collaboration reassures customers, enhances satisfaction, and builds
customer in
the solution process Explanation: trust.
4. What did the technician forget to do before servicing the desktop PC?
Answer: Disconnect the power cable
Explanation: Power should always be fully disconnected to prevent electrical shock
or damage to the system.
5. What is the Bootable Generator used for?
Answer: To create bootable diagnostics in Windows and Linux.
Explanation: It allows technicians to prepare diagnostic tools on bootable media for
system analysis.
6. How do you enter BIOS Setup on a Lenovo system?
Answer:
Continually This key grants access to BIOS configuration before the OS loads.
tap F1
during system boot Explanation:
7. What are the two major types of memory modules in Lenovo systems?
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE
QUESTIONS AND ANSWERS LATEST UPGRADE 2025
, Answer: DIMMs and SO-DIMMs
Explanation: DIMMs are used in desktops while SO-DIMMs are common in laptops.
8. Which Lenovo tool is ideal for diagnosing blue screen errors or slow
performance?
Answer:
Lenovo It offers comprehensive diagnostics, driver updates, and system health
Vantage
Explanation:
checks.
9. Where is RAM installed in a system?
Answer:
Memory These sockets accommodate memory modules for system operation.
sockets on
the motherboard Explanation:
10. What should be done when replacing thermal compound on a laptop?
Answer: Spread the thermal compound until the entire surface is covered.
Explanation: This ensures optimal heat transfer between the processor and the
heatsink.
11. What does PCIe stand for?
Answer:
Peripheral It’s a high-speed interface standard for connecting hardware devices.
Component
Interconnect Express Explanation:
12. What can you do to avoid forgetting cable connections before servicing?
Answer:
Take a Visual documentation helps during reassembly.
photograph
Explanation:
13. Which chassis components can you touch to neutralize static charge if no
ESD field kit is available?
Answer:
Bare metal Contact with grounded metal inside the chassis helps prevent static
on the inside
of the chassis Explanation: discharge.
14. What are Lenovo diagnostic tools available as?
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE
QUESTIONS AND ANSWERS LATEST UPGRADE 2025
EXAM ASP & ONSITE QUESTIONS AND ANSWERS
LATEST UPGRADE 2025
1. What must be consulted to determine which components to remove before
servicing an LCD panel?
Answer: Hardware Maintenance Manual (HMM)
Explanation: The HMM lists the disassembly order and necessary components to
remove before accessing sensitive internal parts like the LCD panel.
2. What is electrostatic discharge (ESD)?
Answer: The sudden flow of static charge from an object with a higher charge to
an object with a lower charge.
Explanation: ESD can damage sensitive computer components. It's a key risk during
hardware service without proper grounding.
3. What is a key aspect of exceptional customer service?
Answer:
Involving the Collaboration reassures customers, enhances satisfaction, and builds
customer in
the solution process Explanation: trust.
4. What did the technician forget to do before servicing the desktop PC?
Answer: Disconnect the power cable
Explanation: Power should always be fully disconnected to prevent electrical shock
or damage to the system.
5. What is the Bootable Generator used for?
Answer: To create bootable diagnostics in Windows and Linux.
Explanation: It allows technicians to prepare diagnostic tools on bootable media for
system analysis.
6. How do you enter BIOS Setup on a Lenovo system?
Answer:
Continually This key grants access to BIOS configuration before the OS loads.
tap F1
during system boot Explanation:
7. What are the two major types of memory modules in Lenovo systems?
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE
QUESTIONS AND ANSWERS LATEST UPGRADE 2025
, Answer: DIMMs and SO-DIMMs
Explanation: DIMMs are used in desktops while SO-DIMMs are common in laptops.
8. Which Lenovo tool is ideal for diagnosing blue screen errors or slow
performance?
Answer:
Lenovo It offers comprehensive diagnostics, driver updates, and system health
Vantage
Explanation:
checks.
9. Where is RAM installed in a system?
Answer:
Memory These sockets accommodate memory modules for system operation.
sockets on
the motherboard Explanation:
10. What should be done when replacing thermal compound on a laptop?
Answer: Spread the thermal compound until the entire surface is covered.
Explanation: This ensures optimal heat transfer between the processor and the
heatsink.
11. What does PCIe stand for?
Answer:
Peripheral It’s a high-speed interface standard for connecting hardware devices.
Component
Interconnect Express Explanation:
12. What can you do to avoid forgetting cable connections before servicing?
Answer:
Take a Visual documentation helps during reassembly.
photograph
Explanation:
13. Which chassis components can you touch to neutralize static charge if no
ESD field kit is available?
Answer:
Bare metal Contact with grounded metal inside the chassis helps prevent static
on the inside
of the chassis Explanation: discharge.
14. What are Lenovo diagnostic tools available as?
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM ASP & ONSITE
QUESTIONS AND ANSWERS LATEST UPGRADE 2025
