HCA375 Week 5 - Final Exam: Continuous Quality
Monitoring & Accreditation 2025 | 100 Comprehensive
Questions & 97% Correct Answers | The Ultimate
Guide for Yr. 2026/2027 – Ashford University
Due Jul 1 at 1:59am
Points 100
Questions 100
Time Limit 360 Minutes
Instructions
Final Exam [WLOs: 1, 2, 3] [CLOs: 1, 2, 3, 4, 5]
Prior to beginning work on this final exam, review all the assigned chapters from the course textbook
over the duration of the class, including the chapters assigned this week. The exam consists of 100
questions that may be matching, multiple choice, multiple answers, and a true or false style of questions.
You will have 6 hours to complete the Final Exam. You will have one attempt to complete the
exam, which must be completed in one sitting by the end of the day on Sunday, Day 6 of Week 5.
You will not have a reset opportunity due to your score, so be sure you are ready to take this
exam before you begin it. This graded activity is worth 20% of your course grade. Remember to save
your answers often while you are taking the exam.
While this comprehensive final exam is an open book, open note exam, you will not have enough time to
look up every answer. Therefore, it is important to study before starting the exam. It is recommended
that you read the summary section of each chapter. If there are concepts you do not fully understand,
return to the chapter readings to review those concepts in greater depth. It is also recommended that
you review your weekly quizzes throughout the class.
If you should have any technical issues while taking the exam, you must contact your instructor
immediately and be prepared to complete the exam that same day.
,Attempt History
Attempt Time Score
LATEST Attempt 1 358 minutes 96.8 out of 100
Correct answers are hidden.
Score for this quiz: 96.8 out of 100
Submitted Jun 30 at 6:11pm
This attempt took 358 minutes.
Question 1
pts
Which of the following are CQI methods? Check all that apply.
Six Sigma
Lean
Lean-Six Sigma
PDCA
Pareto
Cause and effect diagram
Flowchart
Data elements
Question 2
pts
What is a proactive patient safety measure?
Percentage of staff members who practice proper hand hygiene
Number of hospital patient falls per 1,000 inpatient days
Percentage of nursing home residents who develop a pressure ulcer
Number of patients with hospital-acquired pneumonia.
,Question 3
pts
What is SBAR (Situation, Background, Assessment, and Recommendation) used for?
To create checklists of required patient care tasks
To standardize communication about a patient’s condition
To measure personality differences among the members of a patient care team
To describe the steps for completing a patient assessment
Question 4
pts
What federal legislation influenced the transition to electronic health records to improve healthcare
quality and safety?
Patient Protection and Affordable Care Act of 2010
Health Insurance Portability and Accountability Act of 1996
Health Information Technology for Economic and Clinical Health Act of 2009
Medicaid Innovation Accelerator Program of 2014
Question 5
pts
In a root cause analysis, the focus is on performance and whether the process can be improved or if it
should be redesigned entirely.
True
False
Question 6
pts
What is a system characteristic that contributes to the presence of dynamic complexity in health services
organizations?
Patient illnesses
History dependency
Process reliability
Collaborative culture
, Question 7
pts
Match the following terms and definitions.
organizational culture
a pattern of basic assumpt
high-reliability organization
organizations with systems
collective mindfulness
an organizational attribute
sensitivity to operations
people use effective comm
deference to expertise
seeking input from those w
Question 8
pts
What principle suggested by the Baldrige Performance Excellence Program should be considered by
healthcare organizations when selecting performance measures?
Indicators of community health and diversity
Factors leading to improved healthcare outcomes
Skills and professional mix of the workforce
Unique characteristics of patient populations
Question 9
pts
What is a source of information on the current state of healthcare quality in the United States?
Monitoring & Accreditation 2025 | 100 Comprehensive
Questions & 97% Correct Answers | The Ultimate
Guide for Yr. 2026/2027 – Ashford University
Due Jul 1 at 1:59am
Points 100
Questions 100
Time Limit 360 Minutes
Instructions
Final Exam [WLOs: 1, 2, 3] [CLOs: 1, 2, 3, 4, 5]
Prior to beginning work on this final exam, review all the assigned chapters from the course textbook
over the duration of the class, including the chapters assigned this week. The exam consists of 100
questions that may be matching, multiple choice, multiple answers, and a true or false style of questions.
You will have 6 hours to complete the Final Exam. You will have one attempt to complete the
exam, which must be completed in one sitting by the end of the day on Sunday, Day 6 of Week 5.
You will not have a reset opportunity due to your score, so be sure you are ready to take this
exam before you begin it. This graded activity is worth 20% of your course grade. Remember to save
your answers often while you are taking the exam.
While this comprehensive final exam is an open book, open note exam, you will not have enough time to
look up every answer. Therefore, it is important to study before starting the exam. It is recommended
that you read the summary section of each chapter. If there are concepts you do not fully understand,
return to the chapter readings to review those concepts in greater depth. It is also recommended that
you review your weekly quizzes throughout the class.
If you should have any technical issues while taking the exam, you must contact your instructor
immediately and be prepared to complete the exam that same day.
,Attempt History
Attempt Time Score
LATEST Attempt 1 358 minutes 96.8 out of 100
Correct answers are hidden.
Score for this quiz: 96.8 out of 100
Submitted Jun 30 at 6:11pm
This attempt took 358 minutes.
Question 1
pts
Which of the following are CQI methods? Check all that apply.
Six Sigma
Lean
Lean-Six Sigma
PDCA
Pareto
Cause and effect diagram
Flowchart
Data elements
Question 2
pts
What is a proactive patient safety measure?
Percentage of staff members who practice proper hand hygiene
Number of hospital patient falls per 1,000 inpatient days
Percentage of nursing home residents who develop a pressure ulcer
Number of patients with hospital-acquired pneumonia.
,Question 3
pts
What is SBAR (Situation, Background, Assessment, and Recommendation) used for?
To create checklists of required patient care tasks
To standardize communication about a patient’s condition
To measure personality differences among the members of a patient care team
To describe the steps for completing a patient assessment
Question 4
pts
What federal legislation influenced the transition to electronic health records to improve healthcare
quality and safety?
Patient Protection and Affordable Care Act of 2010
Health Insurance Portability and Accountability Act of 1996
Health Information Technology for Economic and Clinical Health Act of 2009
Medicaid Innovation Accelerator Program of 2014
Question 5
pts
In a root cause analysis, the focus is on performance and whether the process can be improved or if it
should be redesigned entirely.
True
False
Question 6
pts
What is a system characteristic that contributes to the presence of dynamic complexity in health services
organizations?
Patient illnesses
History dependency
Process reliability
Collaborative culture
, Question 7
pts
Match the following terms and definitions.
organizational culture
a pattern of basic assumpt
high-reliability organization
organizations with systems
collective mindfulness
an organizational attribute
sensitivity to operations
people use effective comm
deference to expertise
seeking input from those w
Question 8
pts
What principle suggested by the Baldrige Performance Excellence Program should be considered by
healthcare organizations when selecting performance measures?
Indicators of community health and diversity
Factors leading to improved healthcare outcomes
Skills and professional mix of the workforce
Unique characteristics of patient populations
Question 9
pts
What is a source of information on the current state of healthcare quality in the United States?
