NU 456 EXAM 1 QUESTIONS AND ANSWERS (100%
VERIFIED AND WELL DETAILED ANSWERS WITH
RATIONALES) GRADED A+ | LATEST UPDATE
2026/2027
A nurse is reviewing the quality control process in their healthcare organization.
Which of the following best describes quality control?
A) A method to increase patient satisfaction through surveys
B) A set of activities to evaluate, monitor, or regulate services provided to
consumers
C) A process for implementing new technology in patient care
D) A program focused solely on financial efficiency in healthcare
Correct Answer: B
Rationale: Quality control involves evaluating, monitoring, and regulating services
to ensure they meet predetermined standards.
Which statement best describes a standard in a healthcare organization?
A) A suggestion for improvement in patient care
B) A legal requirement for nursing practice
C) A predetermined baseline condition that guides practitioners
D) A recommendation based on expert opinion
Correct Answer: C
Rationale: A standard is a predetermined baseline condition or level of excellence
that serves as a model for practice.
A nurse is mediating a disagreement between team members. Which conflict
resolution strategy focuses on finding a middle ground?
,A) Competing
B) Accommodating
C) Collaborating
D) Compromising
Correct Answer: D
Rationale: Compromising seeks a middle ground where each party sacrifices
something, leading to a resolution.
Which quality improvement framework involves a cyclical process of testing
changes and assessing their impact?
A) Lean
B) Six Sigma
C) Plan-Do-Study-Act (PDSA)
D) Root Cause Analysis (RCA)
Correct Answer: C
Rationale: The PDSA framework is a cyclical model used for testing changes and
evaluating their effects on processes.
Which leadership style in nursing emphasizes motivating and inspiring staff to
achieve shared goals?
A) Autocratic
B) Transactional
C) Transformational
D) Laissez-Faire
Correct Answer: C
Rationale: Transformational leadership inspires and motivates staff, focusing on
personal and professional growth.
,What is the primary purpose of incident reporting in healthcare?
A) To document staff performance
B) To create a punitive environment for errors
C) To analyze safety events and improve practices
D) To fulfill legal requirements
Correct Answer: C
Rationale: Incident reporting serves to document and analyze safety events to
prevent future occurrences and enhance practices.
According to the World Health Organization, which of the following is considered
an outcome measure in healthcare?
A) Number of staff trained in a new procedure
B) Rate of patient readmissions
C) Implementation of new technologies
D) Completion of patient satisfaction surveys
Correct Answer: B
Rationale: Outcome measures reflect changes in patient health attributable to
interventions, such as readmission rates.
Which characteristic best defines a culture of safety in a healthcare organization?
A) Emphasis on individual accountability for errors
B) Open communication and reporting of risks without fear of retribution
C) Strict adherence to protocols without question
D) Focus on financial performance over patient safety
, Correct Answer: B
Rationale: A culture of safety encourages open communication and reporting of
errors without fear, promoting an environment of learning and improvement.
Which of the following is a hallmark of an effective quality control program in
healthcare?
A) It is conducted only when complaints arise.
B) It requires minimal support from administration.
C) It focuses on achieving excellence rather than just meeting minimum standards.
D) It operates in isolation from other departments.
Correct Answer: C
Rationale: Effective quality control programs emphasize striving for excellence
rather than merely meeting minimum standards.
What is the first step in conducting a root cause analysis (RCA)?
A) Implement solutions to prevent recurrence
B) Gather data relevant to the issue
C) Identify the problem or issue
D) Determine possible causal factors
Correct Answer: C
Rationale: The first step in RCA is to identify the problem or issue that needs to
be addressed.
Which of the following best describes teamwork in nursing?
A) Independent actions by individual nurses to achieve patient care goals B)
Collaborative actions toward a collective end goal, requiring open
communication and mutual respect
C) A competitive environment where each nurse works to outperform others
VERIFIED AND WELL DETAILED ANSWERS WITH
RATIONALES) GRADED A+ | LATEST UPDATE
2026/2027
A nurse is reviewing the quality control process in their healthcare organization.
Which of the following best describes quality control?
A) A method to increase patient satisfaction through surveys
B) A set of activities to evaluate, monitor, or regulate services provided to
consumers
C) A process for implementing new technology in patient care
D) A program focused solely on financial efficiency in healthcare
Correct Answer: B
Rationale: Quality control involves evaluating, monitoring, and regulating services
to ensure they meet predetermined standards.
Which statement best describes a standard in a healthcare organization?
A) A suggestion for improvement in patient care
B) A legal requirement for nursing practice
C) A predetermined baseline condition that guides practitioners
D) A recommendation based on expert opinion
Correct Answer: C
Rationale: A standard is a predetermined baseline condition or level of excellence
that serves as a model for practice.
A nurse is mediating a disagreement between team members. Which conflict
resolution strategy focuses on finding a middle ground?
,A) Competing
B) Accommodating
C) Collaborating
D) Compromising
Correct Answer: D
Rationale: Compromising seeks a middle ground where each party sacrifices
something, leading to a resolution.
Which quality improvement framework involves a cyclical process of testing
changes and assessing their impact?
A) Lean
B) Six Sigma
C) Plan-Do-Study-Act (PDSA)
D) Root Cause Analysis (RCA)
Correct Answer: C
Rationale: The PDSA framework is a cyclical model used for testing changes and
evaluating their effects on processes.
Which leadership style in nursing emphasizes motivating and inspiring staff to
achieve shared goals?
A) Autocratic
B) Transactional
C) Transformational
D) Laissez-Faire
Correct Answer: C
Rationale: Transformational leadership inspires and motivates staff, focusing on
personal and professional growth.
,What is the primary purpose of incident reporting in healthcare?
A) To document staff performance
B) To create a punitive environment for errors
C) To analyze safety events and improve practices
D) To fulfill legal requirements
Correct Answer: C
Rationale: Incident reporting serves to document and analyze safety events to
prevent future occurrences and enhance practices.
According to the World Health Organization, which of the following is considered
an outcome measure in healthcare?
A) Number of staff trained in a new procedure
B) Rate of patient readmissions
C) Implementation of new technologies
D) Completion of patient satisfaction surveys
Correct Answer: B
Rationale: Outcome measures reflect changes in patient health attributable to
interventions, such as readmission rates.
Which characteristic best defines a culture of safety in a healthcare organization?
A) Emphasis on individual accountability for errors
B) Open communication and reporting of risks without fear of retribution
C) Strict adherence to protocols without question
D) Focus on financial performance over patient safety
, Correct Answer: B
Rationale: A culture of safety encourages open communication and reporting of
errors without fear, promoting an environment of learning and improvement.
Which of the following is a hallmark of an effective quality control program in
healthcare?
A) It is conducted only when complaints arise.
B) It requires minimal support from administration.
C) It focuses on achieving excellence rather than just meeting minimum standards.
D) It operates in isolation from other departments.
Correct Answer: C
Rationale: Effective quality control programs emphasize striving for excellence
rather than merely meeting minimum standards.
What is the first step in conducting a root cause analysis (RCA)?
A) Implement solutions to prevent recurrence
B) Gather data relevant to the issue
C) Identify the problem or issue
D) Determine possible causal factors
Correct Answer: C
Rationale: The first step in RCA is to identify the problem or issue that needs to
be addressed.
Which of the following best describes teamwork in nursing?
A) Independent actions by individual nurses to achieve patient care goals B)
Collaborative actions toward a collective end goal, requiring open
communication and mutual respect
C) A competitive environment where each nurse works to outperform others
