TEST BANK
All Chapters Included
1
Copyright © 2022 Pearson Education, Inc.
, TABLE OF CONTENTS
1. Using Operations to Create Value
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
10. Operations Planning and Scheduling
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12.Supply Chain Design
13.Supply Chain Logistic Networks
14. Supply Chain Integration
15.Supply Chain Sustainability
2
Copyright © 2022 Pearson Education, Inc.
,Chapter 1
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform
processes intoproducts and services.
ANSWER: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
2) An operation is a group of resources performing all or part of one or more
processes.ANSWER: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and
Marketing.ANSWER: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
4) The scope of supply chain management is restricted to the synchronization of the process
among thevarious business functions within the firm.
ANSWER: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function
in anorganization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
ANSWER: B
Difficulty: Moderate
3
Copyright © 2022 Pearson Education, Inc.
, Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired
by thecreation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
D) Frederick
Taylor.ANSWER:
A Difficulty:
Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur
in thetwentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product
varietyANSWER: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
8) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C)
aboveANSWER: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
9) Operations management refers to the systematic design, direction, and control of
thattransform into products and services.
ANSWER: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
4
Copyright © 2022 Pearson Education, Inc.
All Chapters Included
1
Copyright © 2022 Pearson Education, Inc.
, TABLE OF CONTENTS
1. Using Operations to Create Value
PART 1: MANAGING PROCESSES
2. Process Strategy and Analysis
3. Quality and Performance
4. Lean Systems
5. Capacity Planning
6. Constraint Management
7. Project Management
PART 2: MANAGING CUSTOMER DEMAND
8. Forecasting
9. Inventory Management
10. Operations Planning and Scheduling
11. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
12.Supply Chain Design
13.Supply Chain Logistic Networks
14. Supply Chain Integration
15.Supply Chain Sustainability
2
Copyright © 2022 Pearson Education, Inc.
,Chapter 1
1.1 Role of Operations in an Organization
1) Operations management refers to the direction and control of inputs that transform
processes intoproducts and services.
ANSWER: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
2) An operation is a group of resources performing all or part of one or more
processes.ANSWER: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
3) The three main line functions of any business include Operations, Finance and
Marketing.ANSWER: TRUE
Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
4) The scope of supply chain management is restricted to the synchronization of the process
among thevarious business functions within the firm.
ANSWER: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function
in anorganization, they are all linked together through:
A) management.
B) processes.
C) customers.
D) stakeholders.
ANSWER: B
Difficulty: Moderate
3
Copyright © 2022 Pearson Education, Inc.
, Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
6) The foundations of modern manufacturing and technological breakthroughs were inspired
by thecreation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
C) Eli Whitney.
D) Frederick
Taylor.ANSWER:
A Difficulty:
Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
7) Which of these Great Moments in Operations and Supply Chain Management did not occur
in thetwentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
C) establishment of railroads
D) strategic planning for achieving product
varietyANSWER: C
Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
8) The three main line functions of any business include:
A) operations.
B) marketing.
C) finance.
D) information systems.
E) all of the above
F) only A), B) and C)
aboveANSWER: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organizationAACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
9) Operations management refers to the systematic design, direction, and control of
thattransform into products and services.
ANSWER: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the
organization
4
Copyright © 2022 Pearson Education, Inc.
