Comprehensive Test Bank – Management: A Practical Introduction, 9th Edition (Kinicki & Williams, 2021) – Test Bank with Questions and Answers

, Chapter 1. The Exceptional Manager: What You Do,
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Y5 How You Do It Y5 Y5 Y5




TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
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1) At times, to be efficient in management means NOT using resources in the most
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cost- effective way.
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⊚ true
⊚ false




2) Organizations can gain a competitive advantage simply by matching their competition
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in terms of cutting costs and responsiveness to employees.
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⊚ true
⊚ false




3) Innovation in business is defined as seeking ways to deliver less costly goods but
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in similar ways, maintaining employee morale.
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⊚ true
⊚ false




4) Telecommuting has been found to enhance employee satisfaction and performance.
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⊚ true
⊚ false

,5) Jorge is developing a new employee schedule for his landscaping business due to
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the increase in customer calls during the summer. While doing this, Jorge is involved in
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organizing.
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⊚ true
⊚ false




6) Amber, a district manager for a large restaurant chain, is comparing the goals of
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her restaurants with recent sales. She knows that two restaurants are underperforming, so
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she plans on meeting with those managers to discuss corrective action; this process is the
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controlling managerial function.
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⊚ true
⊚ false




7) Tia works for a line of high-end fashion clothing stores. In her role, she makes
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strategic long-term decisions about her company’s overall direction, and she creates the
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overall corporate goals, policies, and strategies. In light of these tasks, Tia must be a
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middle manager.
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⊚ true
⊚ false




8) Leonardo is a district manager who oversees several store managers in a national chain
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of retailers. Leonardo reports directly to the vice president of stores and marketing, a member
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of top management. Leonardo is a middle manager.
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, ⊚ true
⊚ false




9) Mintzberg concluded that managers play three broad types of roles:
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interpersonal, analytical, and critical.
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⊚ true
⊚ false




10) It’s your responsibility to manage your career, but others can also make it happen.
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⊚ true
⊚ false




MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
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answers the question.
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11) Which one of the following is one way to think about management?
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A) efficiency in motion Y5 Y5




B) the science of helping people
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C) the science of accomplishing things
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D) the art of getting things done through people
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E) the science of synergy
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