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During a final job interview, the hiring manager asks can-
didates about age and national origin. Some of the reject-
ed candidates suspect they did not get the job because of
Equal Employment Opportunity (EEO)
their age.
Which law covers this type of discrimination?
A value chain is the sequence of activities that begins with
Delivery of products or services
raw materials.
What happens when an ettective value chain is created? Profit margins are increased.
Industry and market analysis, competitor analysis, and
social analysis are examples of which step in the strategic Analysis of external opportunities and threats
planning process?
Skilled management, positive cash flow, and well-known
brands are examples of which component of the SWOT Strengths
analysis?
What denotes skills or expertise in an activity that consti-
Core competencies
tutes the roots of competitiveness in an organization?
According to Michael Porter's competitive environment Suppliers can reduce manufacturing time and increase
model, how can suppliers influence strategic planning? product quality.
A company otters unique products in its industry to create
a competitive advantage.
Ditterentiation
Which type of strategy is the company using?
Happy Inc. is a leading provider of family entertainment
and BCD is a broadcasting company with news, cable,
and entertainment networks. Happy Inc. recently acquired
Vertical integration
BCD in hopes of boosting its primary business of family
entertainment.
, WGU C483 - Principles of Management Frequently Tested Exam Questions With
Verified Multiple Choice and Conceptual Actual 100% Correct Detailed Answers
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Which type of corporate strategy is represented by Happy
Inc.'s purchase of their distribution network?
A local business has provided services to its customers for
40 years. The business's mission is "To give our customers
the best service in town." The owner of the business has
had a long-standing dream to franchise the business and
Strategic vision
become the best provider of its service in the United
States.
What describes the owner's dream?
What is the first step of organizational strategic planning? Developing a strategic mission
The introduction of statistical tools to analyze the causes of
product defects is associated with which quality improve- Six Sigma
ment approach?
What is the principal idea of reengineering? To revolutionize key organizational systems and processes
How many defects per million are there at Six Sigma,
assuming a product or process is defect-free 99.99966% Less than 3.4
of the time?
What is the last step to Deming's 14 points of quality
To take action to accomplish the transformation
management?
Process checklists and project audits are components of
Quality Assurance
which management process?
To measure ettectiveness of an organization's quality man-
What is the main objective of an internal quality audit?
agement system
A company is trying to systematically improve processes
by eliminating nonconformity of their products to product
specifications. The company believes their continuous ef- Six Sigma
fort to reduce variation in their process outputs is key to
their business success.