Automotive Chassis Systems, 8e (Halderman)
Chapter 1 Service Information, Work Orders, And Vehicle Identification
1) What Type Of Information Is Commonly Included In The Owner's Manual That Would Be A
Benefit To The Service Technician?
A) Maintenance Reminder Light Reset Procedures
B) Tire Pressure Monitoring System Reset Procedures
C) Maintenance Items Specifications
D) All Of The
Above Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1-1 Discuss The Importance Of Vehicle Owner's Manuals, Service Records, And
Service Information.
2017 ASE MAST: A0.C.01 Identify Information Needed And The Service Requested On A
Repair Order.
2) Two Technicians Are Discussing The Need For The History Of The Vehicle. Technician A
Says That An Accident Could Cause Faults Due To Hidden Damage. Technician B Says That
Some Faults Could Be Related To A Previous Repair. Which Technician Is Correct?
A) Technician A Only
B) Technician B Only
C) Both Technicians A And B
D) Neither Technician A Nor
B Answer: C
Diff: 2 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-5 Explain Why Service Records Are Important.
2017 ASE MAST: A0.C.04 Review Vehicle Service History.
3) A Campaign (Recall) Is Mailed To The Owner Of A Vehicle From The .
A) Vehicle Manufacturer
B) Local Dealer
C) Federal Government
D) State Or Local
Government Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe Vehicle Recalls And Campaigns.
2017 ASE MAST: A1.A.02 Research Vehicle Service Information Including Fluid Type,
Internal Engine Operation, Vehicle Service History, Service Precautions, And Technical Service
Bulletins.
1
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,4) Technical Service Bulletins (Tsbs) Are Issued By The .
A) Vehicle Manufacturer
B) Local Dealer
C) Federal Government
D) State Or Local
Government Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-2 Explain The Different Types Of Service Information.
2017 ASE MAST: A1.A.02 Research Vehicle Service Information Including Fluid Type,
Internal Engine Operation, Vehicle Service History, Service Precautions, And Technical Service
Bulletins.
5) Four Tenths Of An Hour Is How Many Minutes?
A) 14
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 4
Chapter Quiz: Yes
Objective: 1-4 Discuss The Importance Of The Work Order.
2017 ASE MAST: A0.C.01 Identify Information Needed And The Service Requested On A
Repair Order.
6) What Should The Service Technician Document On The Work Order?
A) The Results Of Any Inspections And Tests
B) What Was Replaced Or Serviced
C) The Dimensions Of The Related Component And Comparison To Factory Specifications
D) Any Of The
Above Answer: D
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-4 Discuss The Importance Of The Work Order.
2017 ASE MAST: A0.C.05 Complete Work Order To Include Customer Information, Vehicle
Identifying Information, Customer Concern, Related Service History, Cause, And Correction.
7) The Labor Rate For Each Operation Is Included On The Work Order And Is Added By The .
A) Service Technician
B) Service Advisor
C) Shop Owner Or Designated Warranty Person
D) Any Of The
Above Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-4 Discuss The Importance Of The Work Order.
2017 ASE MAST: A0.C.05 Complete Work Order To Include Customer Information, Vehicle
2
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,Identifying Information, Customer Concern, Related Service History, Cause, And Correction.
3
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, 8) Which Of The Following Are Performed At No Cost To The Vehicle Owner?
A) Tsbs
B) Campaigns (Recalls)
C) Either A Or B
D) Neither A Nor
B Answer: B
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe Vehicle Recalls And Campaigns.
2017 ASE MAST: A1.A.02 Research Vehicle Service Information Including Fluid Type,
Internal Engine Operation, Vehicle Service History, Service Precautions, And Technical Service
Bulletins.
9) The First Character Of The Vehicle Identification Number Is The Country Of Origin. Where
Was The Vehicle Built That Has A "5" As The First Character?
A) United States
B) Canada
C) Mexico
D) Japan
Answer: A
Diff: 1 Page Ref: 6
Chapter Quiz: Yes
Objective: 1-7 Explain Vehicle Identification, Vehicle Safety Certification Label, And The VECI
Label.
2017 ASE MAST: A0.C.05 Complete Work Order To Include Customer Information, Vehicle
Identifying Information, Customer Concern, Related Service History, Cause, And Correction.
10) The VECI Label Includes All Of These EXCEPT .
A) Engine Identification
B) Horsepower And Torque Rating Of The Engine
C) California Emission Standard
D) EPA Emission
Standard Answer: B
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
Objective: 1-7 Explain Vehicle Identification, Vehicle Safety Certification Label, And The VECI
Label.
2017 ASE MAST: No Related ASE Task.
4
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Chapter 1 Service Information, Work Orders, And Vehicle Identification
1) What Type Of Information Is Commonly Included In The Owner's Manual That Would Be A
Benefit To The Service Technician?
A) Maintenance Reminder Light Reset Procedures
B) Tire Pressure Monitoring System Reset Procedures
C) Maintenance Items Specifications
D) All Of The
Above Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1-1 Discuss The Importance Of Vehicle Owner's Manuals, Service Records, And
Service Information.
2017 ASE MAST: A0.C.01 Identify Information Needed And The Service Requested On A
Repair Order.
2) Two Technicians Are Discussing The Need For The History Of The Vehicle. Technician A
Says That An Accident Could Cause Faults Due To Hidden Damage. Technician B Says That
Some Faults Could Be Related To A Previous Repair. Which Technician Is Correct?
A) Technician A Only
B) Technician B Only
C) Both Technicians A And B
D) Neither Technician A Nor
B Answer: C
Diff: 2 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-5 Explain Why Service Records Are Important.
2017 ASE MAST: A0.C.04 Review Vehicle Service History.
3) A Campaign (Recall) Is Mailed To The Owner Of A Vehicle From The .
A) Vehicle Manufacturer
B) Local Dealer
C) Federal Government
D) State Or Local
Government Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe Vehicle Recalls And Campaigns.
2017 ASE MAST: A1.A.02 Research Vehicle Service Information Including Fluid Type,
Internal Engine Operation, Vehicle Service History, Service Precautions, And Technical Service
Bulletins.
1
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,4) Technical Service Bulletins (Tsbs) Are Issued By The .
A) Vehicle Manufacturer
B) Local Dealer
C) Federal Government
D) State Or Local
Government Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-2 Explain The Different Types Of Service Information.
2017 ASE MAST: A1.A.02 Research Vehicle Service Information Including Fluid Type,
Internal Engine Operation, Vehicle Service History, Service Precautions, And Technical Service
Bulletins.
5) Four Tenths Of An Hour Is How Many Minutes?
A) 14
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 4
Chapter Quiz: Yes
Objective: 1-4 Discuss The Importance Of The Work Order.
2017 ASE MAST: A0.C.01 Identify Information Needed And The Service Requested On A
Repair Order.
6) What Should The Service Technician Document On The Work Order?
A) The Results Of Any Inspections And Tests
B) What Was Replaced Or Serviced
C) The Dimensions Of The Related Component And Comparison To Factory Specifications
D) Any Of The
Above Answer: D
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-4 Discuss The Importance Of The Work Order.
2017 ASE MAST: A0.C.05 Complete Work Order To Include Customer Information, Vehicle
Identifying Information, Customer Concern, Related Service History, Cause, And Correction.
7) The Labor Rate For Each Operation Is Included On The Work Order And Is Added By The .
A) Service Technician
B) Service Advisor
C) Shop Owner Or Designated Warranty Person
D) Any Of The
Above Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-4 Discuss The Importance Of The Work Order.
2017 ASE MAST: A0.C.05 Complete Work Order To Include Customer Information, Vehicle
2
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VERIFIEDBRAINBOOSTER
,Identifying Information, Customer Concern, Related Service History, Cause, And Correction.
3
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, 8) Which Of The Following Are Performed At No Cost To The Vehicle Owner?
A) Tsbs
B) Campaigns (Recalls)
C) Either A Or B
D) Neither A Nor
B Answer: B
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe Vehicle Recalls And Campaigns.
2017 ASE MAST: A1.A.02 Research Vehicle Service Information Including Fluid Type,
Internal Engine Operation, Vehicle Service History, Service Precautions, And Technical Service
Bulletins.
9) The First Character Of The Vehicle Identification Number Is The Country Of Origin. Where
Was The Vehicle Built That Has A "5" As The First Character?
A) United States
B) Canada
C) Mexico
D) Japan
Answer: A
Diff: 1 Page Ref: 6
Chapter Quiz: Yes
Objective: 1-7 Explain Vehicle Identification, Vehicle Safety Certification Label, And The VECI
Label.
2017 ASE MAST: A0.C.05 Complete Work Order To Include Customer Information, Vehicle
Identifying Information, Customer Concern, Related Service History, Cause, And Correction.
10) The VECI Label Includes All Of These EXCEPT .
A) Engine Identification
B) Horsepower And Torque Rating Of The Engine
C) California Emission Standard
D) EPA Emission
Standard Answer: B
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
Objective: 1-7 Explain Vehicle Identification, Vehicle Safety Certification Label, And The VECI
Label.
2017 ASE MAST: No Related ASE Task.
4
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