Test Bank Principles of Operations Management Sustainability and Supply Chain Management (Global Edition) 12th Edition By Jay Heizer, Barry Render, Chuck Munson

Test Bank
For




Principles of Operations
Management
Twelfth Edition
Global Edition
Jay Heizer
Barry Render
Chuck Munson
All Chapters 1-17, 100% Original Verified, A+ Grade.

This is the Only Original and Complete Test Bank for 12th Global
Edition, All other Files in the Market are Fake/Old/Wrong
Edition.

,Chapter 1 Operations and Productivity

Section 1 What Is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music
instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout
design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

3) All organizations, including service firms such as banks and hospitals, have a production
function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

4) Operations management is the set of activities that creates value in the form of tangible goods,
and intangible outputs like services, by transforming inputs into outputs.
Answer: TRUE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization




1
..

,5) Production is the creation of goods and services.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of these.
Answer: E
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

7) An operations task performed at Hard Rock Café is:
A) borrowing funds to build a new restaurant.
B) advertising changes in the restaurant menu.
C) designing efficient kitchen layouts.
D) managing the payroll for employees.
E) overseeing financial reports.
Answer: C
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

8) Operations management is applicable:
A) mostly to the service sector.
B) to services exclusively.
C) mostly to the manufacturing sector.
D) to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

2
..

, 9) ________ is the set of activities that creates value in the form of goods and services by
transforming inputs into outputs.
Answer: Operations management
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

10) Operations management is the set of activities that creates value in the form of goods and
services by transforming ________ into ________.
Answer: inputs; outputs
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

11) Identify three or more operations-related tasks carried out by Hard Rock Café.
Answer: Providing custom meals; designing, testing, and costing meals; acquiring, receiving,
and storing supplies; recruiting and training employees; preparing employee schedules;
designing efficient restaurant layouts.
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Integration of real-world business experiences
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization

12) Define operations management. Will your definition accommodate both manufacturing and
service operations?
Answer: Operations management can be defined as the management of all activities directly
related to the creation of goods and/or services through the transformation of inputs into outputs.
Yes.
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage
for the organization




3
..