WGU C208 CHANGE MANAGEMENT AND
INNOVATION TEST BANK 2026 FULL
QUESTIONS AND CORRECT ANSWERS
GRADED A+
◉ Which of the following does not characterize the management style
known as empowerment? Answer: Reliance on hierarchy
◉ What is the first step in John Kotter's eight-step process for
transformational change? Answer: Establish a sense of urgency
◉ Which of the following is not an explanation for why people resist
change at work? Answer: Management has explained and demonstrated
the need for change.
◉ Why does John Kotter advocate creating "short-term wins" in his
eight-step process for change? Answer: They help to create a feeling of
progress as well as an opportunity to reward employees
◉ The development of the Internet is an example of Answer: radical
innovation
, ◉ Which stage in Kurt Lewin's change model involves people
employing new skills and attitudes and being rewarded by the
organization for doing so? Answer: Refreezing
◉ Which of the following is not one of the four stages of change in the
Black and Gregersen model? Answer: Do the new right thing, and do it
fairly well at first
◉ Sustaining organizational change through continued focus occurs
during which step in the ADKAR model? Answer: Reinforcement
◉ A manager who is comfortable with risk will be more likely to lead
which sort of change effort? Answer: Revolutionary
◉ The third step of the Cisco Change Roadmap (CCR) is Answer:
Manage
◉ Lower and middle-level managers are generally not tasked with
leading which of the following kinds of change? Answer: Invention of
new organizational missions or economic models
◉ Which of the following statements about change efforts is not true?
Answer: Managers who expect resistance to change rarely become
defensive
INNOVATION TEST BANK 2026 FULL
QUESTIONS AND CORRECT ANSWERS
GRADED A+
◉ Which of the following does not characterize the management style
known as empowerment? Answer: Reliance on hierarchy
◉ What is the first step in John Kotter's eight-step process for
transformational change? Answer: Establish a sense of urgency
◉ Which of the following is not an explanation for why people resist
change at work? Answer: Management has explained and demonstrated
the need for change.
◉ Why does John Kotter advocate creating "short-term wins" in his
eight-step process for change? Answer: They help to create a feeling of
progress as well as an opportunity to reward employees
◉ The development of the Internet is an example of Answer: radical
innovation
, ◉ Which stage in Kurt Lewin's change model involves people
employing new skills and attitudes and being rewarded by the
organization for doing so? Answer: Refreezing
◉ Which of the following is not one of the four stages of change in the
Black and Gregersen model? Answer: Do the new right thing, and do it
fairly well at first
◉ Sustaining organizational change through continued focus occurs
during which step in the ADKAR model? Answer: Reinforcement
◉ A manager who is comfortable with risk will be more likely to lead
which sort of change effort? Answer: Revolutionary
◉ The third step of the Cisco Change Roadmap (CCR) is Answer:
Manage
◉ Lower and middle-level managers are generally not tasked with
leading which of the following kinds of change? Answer: Invention of
new organizational missions or economic models
◉ Which of the following statements about change efforts is not true?
Answer: Managers who expect resistance to change rarely become
defensive
