,Table of Contents hj hj
Chapter 01 Introduction to Operations Management Chap
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ter 02 Competitiveness, Strategy, and ProductivityChapte
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r 03 Forecasting
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Chapter 04 Product and Service DesignC hj hj hj hj hj hj
hapter 04S Reliability hj hj
Chapter 05 Strategic Capacity Planning for Products and ServicesC
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hapter 05S Decision Theory hj hj hj
Chapter 06 Process Selection and Facility LayoutCh
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apter 07 Work Design and Measurement Chapter
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07S Learning Curves
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Chapter 08 Location Planning and AnalysisCh
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apter 08S The Transportation Model Chapte
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r 09 Management of Quality Chapter 10 Qu
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ality Control hj
Chapter 10S Acceptance Sampling hj hj hj
Chapter 11 Aggregate Planning and Master SchedulingC
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hapter 12 MRP and ERP hj hj hj hj
Chapter 13 Inventory Management C hj hj hj hj
hapter 14 JIT and Lean OperationsCh
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apter 14S Maintenance hj hj
Chapter 15 Supply Chain Management hj hj hj hj hj
Chapter 16 Scheduling hj hj
Chapter 17 Project Management hj hj hj
,Chapter 18 Management of Waiting LinesC
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hapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management hj hj hj hj hj
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andpr
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omoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theabilit
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y of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo t
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ypes of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mostorg
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anizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andma
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nagement of operations. hj hj
True False
, 6. Goods producing organizations are not involved in service activities.Tru
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e False
7. Service operations require additional inventory because of the unpredictability of consumerde
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mand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orservi
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ces.
True False
9. The use of models will guarantee the best possible decisions.Tru
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e False
10. People who work in the field of operations should have skills that include both knowledgeand p
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eople skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tru
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e False
12. The operations manager has primary responsibility for making operations system designdeci
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sions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False
Chapter 01 Introduction to Operations Management Chap
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ter 02 Competitiveness, Strategy, and ProductivityChapte
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r 03 Forecasting
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Chapter 04 Product and Service DesignC hj hj hj hj hj hj
hapter 04S Reliability hj hj
Chapter 05 Strategic Capacity Planning for Products and ServicesC
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hapter 05S Decision Theory hj hj hj
Chapter 06 Process Selection and Facility LayoutCh
hj hj hj hj hj hj hj
apter 07 Work Design and Measurement Chapter
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07S Learning Curves
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Chapter 08 Location Planning and AnalysisCh
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apter 08S The Transportation Model Chapte
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r 09 Management of Quality Chapter 10 Qu
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ality Control hj
Chapter 10S Acceptance Sampling hj hj hj
Chapter 11 Aggregate Planning and Master SchedulingC
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hapter 12 MRP and ERP hj hj hj hj
Chapter 13 Inventory Management C hj hj hj hj
hapter 14 JIT and Lean OperationsCh
hj hj hj hj hj hj
apter 14S Maintenance hj hj
Chapter 15 Supply Chain Management hj hj hj hj hj
Chapter 16 Scheduling hj hj
Chapter 17 Project Management hj hj hj
,Chapter 18 Management of Waiting LinesC
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hapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management hj hj hj hj hj
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling andpr
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omoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact theabilit
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y of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo t
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ypes of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mostorg
hj hj hj hj hj hj hj hj hj hj hj
anizations.
True False
5. The greater the degree of customer involvement, the more challenging the design andma
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nagement of operations. hj hj
True False
, 6. Goods producing organizations are not involved in service activities.Tru
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e False
7. Service operations require additional inventory because of the unpredictability of consumerde
hj hj hj hj hj hj hj hj hj hj hj
mand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods orservi
hj hj hj hj hj hj hj hj hj hj hj hj hj hj hj hj hj
ces.
True False
9. The use of models will guarantee the best possible decisions.Tru
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e False
10. People who work in the field of operations should have skills that include both knowledgeand p
hj hj hj hj hj hj hj hj hj hj hj hj hj hj hj hj
eople skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of living.Tru
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e False
12. The operations manager has primary responsibility for making operations system designdeci
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sions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False
