SCM 300 EXAM 2 ASU CERTIFIED
EXAM QUESTIONS WITH 100%
VERIFIED ANSWERS
GUARANTEED EXCELLENT
SCORED ALREADY GRADED A+
"Customer Relationship Management: - CORRECT ANSWER=>·       Utilizing
information to better understand the needs and desires of your customers today and into the
future."
"Customer Service Management: - CORRECT ANSWER=>Communication between customers and
the supply chain. Providing customers with product availability details and tracking information.
Providing customers with product assistance and maintenance opportunities. • Returns
Management: Dealing with reverse logistics issues such as damaged and unwanted products,
product recalls, the return of pallets to the distribution center, etc. Understanding problems
[…]”"
"Shrinkage calculation - CORRECT ANSWER=>·       Order Size Required = (Actual
Demand) / (Proportion of Acceptable Product per Order). Always round up"
"Importance of supply chain integration - CORRECT ANSWER=>·       Supply chain
integration is the only way for supply chain partners to achieve effectiveness, efficiency, and
adaptability."
"Obstacles to Integration - CORRECT ANSWER=>·       Obstacles to integration are all
related to poor communication, an unwillingness to share, and/or lack of trust between supply
chain partners.”"
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,"Bullwhip effect - CORRECT ANSWER=>·       The bullwhip effect is a supply chain
phenomenon where fairly stable demand results in a proliferation in the amount of inventory
that is carried as one travels upstream in the supply chain."
"4 Causes of the bullwhip effect - CORRECT ANSWER=>Order batching, forward buying, rationing,
shortage gaming"
"Order Batching - CORRECT ANSWER=>·       When companies place large and
infrequent orders from their suppliers. Typically this is done to take advantage of quantity
discounts and economies of scale in purchasing and delivery. The problem is that the infrequent
orders leave large communication gaps (uncertainty) for suppliers and it may also require
suppliers to carry large amounts of inventory so they can be prepared when those large orders
are actually placed."
"Forward Buying - CORRECT ANSWER=>This is the result of suppliers offering sales. Buyers are
motivated to buy in large quantities to take advantage of low prices. Buyers are not buying
based on demand, but rather on price. Therefore, true demand is unknown by sellers
(uncertainty). Sellers experience the uncertainty of demand due to their own short-term drops
in price for their customers."
"Rationing - CORRECT ANSWER=>Sometimes, despite their best efforts, suppliers do not have
enough inventory to satisfy the demand of all of their customers. If this is the case, suppliers
may ration their inventory and send each of their customers only a fraction of the inventory that
was ordered."
"Shortage Gaming - CORRECT ANSWER=>·       Rationing can often lead to shortage
gaming. In rationing, customers only receive a fraction of their placed order. This leaves the
customer short of their desired inventory level. If customers feel that this rationing may occur
again, customers may try to “game” the system by placing an order larger than their
expected demand."
"5 Methods for controlling the bullwhip effect - CORRECT ANSWER=>Everyday low pricing,
Vendor management inventory systems, Informatino sharing between SCP, developing strong
buyer supplier relationships, practicing lean manufacturing."
"Push system and Push system characteristics - CORRECT ANSWER=>·       A system
in which consumer demand is known and expected. As a result a supply chain will preemptively
buy materials, manufacture finished goods, and even deliver them to a store or a picking and
Page | 2
, packing facility where consumers can buy them at a later date. Inventory is “pushed”
toward the consumer in anticipation of consumer demand. The good: High inventories, Shorter
lead times mistakes and defects tolerable. The bad: High inventories, Low customization
flexibility, Mistakes and defects tolerable, Forecasting miscalculations costly"
"Pull system and Pull system characteristics - CORRECT ANSWER=>·       A system
that is activated by consumer demand. As a result a supply chain will not make and store
finished goods inventory. Instead, the supply chain will wait for the consumer to place a specific
order and only then will the supply chain react by perhaps buying raw materials and/or parts,
and then assembling the desired goods, before quickly delivering them to the consumer.
Inventory is “pulled” by the consumer by communicating a specific desire to those in the
supply chain."
"Postponement - CORRECT ANSWER=>·       A system that combines push and pull -
pushing product elements that are considered standard and then allowing customers to pull
product elements that can be customized. Those product elements that are standard will be
produced in advanced, and then final production will be delayed (postponed) until the
consumer places an order that specifies the customized elements."
"Jidoka - CORRECT ANSWER=>Everyone responsible for quality. Jidoka is one of the two pillars of
the Toyota Production System along with just-in-time. Jidoka highlights the causes of problems
because work stops immediately when a problem first occurs. This leads to improvements in the
processes that build in quality by eliminating the root causes of defects."
"Rocks and Water Analogy - CORRECT ANSWER=>·       rock represented a different
supply chain weakness: poor forecasting, high defect rates, unreliable suppliers, theft,
unreliable shippers, etc. In each case more inventory might help hide these weaknesses.
Imagine if instead a company decided to remove the rock instead of hiding it with more water.
In other words, imagine if they fixed the problem instead of hiding it with inventory. This is what
companies that embrace lean systems try and do everyday.”"
"Lean manufacturing - CORRECT ANSWER=>·       A production philosophy that
strives to meet consumer demand and desires but with minimal inventory levels and minimal
supply chain waste. Ex. TPS(Toyota Production System/ Just- In Time)"
"Poka-yoke - CORRECT ANSWER=>·       Mistake-proofing. Lean companies will find
ways to completely eliminate certain types of errors."
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EXAM QUESTIONS WITH 100%
VERIFIED ANSWERS
GUARANTEED EXCELLENT
SCORED ALREADY GRADED A+
"Customer Relationship Management: - CORRECT ANSWER=>·       Utilizing
information to better understand the needs and desires of your customers today and into the
future."
"Customer Service Management: - CORRECT ANSWER=>Communication between customers and
the supply chain. Providing customers with product availability details and tracking information.
Providing customers with product assistance and maintenance opportunities. • Returns
Management: Dealing with reverse logistics issues such as damaged and unwanted products,
product recalls, the return of pallets to the distribution center, etc. Understanding problems
[…]”"
"Shrinkage calculation - CORRECT ANSWER=>·       Order Size Required = (Actual
Demand) / (Proportion of Acceptable Product per Order). Always round up"
"Importance of supply chain integration - CORRECT ANSWER=>·       Supply chain
integration is the only way for supply chain partners to achieve effectiveness, efficiency, and
adaptability."
"Obstacles to Integration - CORRECT ANSWER=>·       Obstacles to integration are all
related to poor communication, an unwillingness to share, and/or lack of trust between supply
chain partners.”"
Page | 1
,"Bullwhip effect - CORRECT ANSWER=>·       The bullwhip effect is a supply chain
phenomenon where fairly stable demand results in a proliferation in the amount of inventory
that is carried as one travels upstream in the supply chain."
"4 Causes of the bullwhip effect - CORRECT ANSWER=>Order batching, forward buying, rationing,
shortage gaming"
"Order Batching - CORRECT ANSWER=>·       When companies place large and
infrequent orders from their suppliers. Typically this is done to take advantage of quantity
discounts and economies of scale in purchasing and delivery. The problem is that the infrequent
orders leave large communication gaps (uncertainty) for suppliers and it may also require
suppliers to carry large amounts of inventory so they can be prepared when those large orders
are actually placed."
"Forward Buying - CORRECT ANSWER=>This is the result of suppliers offering sales. Buyers are
motivated to buy in large quantities to take advantage of low prices. Buyers are not buying
based on demand, but rather on price. Therefore, true demand is unknown by sellers
(uncertainty). Sellers experience the uncertainty of demand due to their own short-term drops
in price for their customers."
"Rationing - CORRECT ANSWER=>Sometimes, despite their best efforts, suppliers do not have
enough inventory to satisfy the demand of all of their customers. If this is the case, suppliers
may ration their inventory and send each of their customers only a fraction of the inventory that
was ordered."
"Shortage Gaming - CORRECT ANSWER=>·       Rationing can often lead to shortage
gaming. In rationing, customers only receive a fraction of their placed order. This leaves the
customer short of their desired inventory level. If customers feel that this rationing may occur
again, customers may try to “game” the system by placing an order larger than their
expected demand."
"5 Methods for controlling the bullwhip effect - CORRECT ANSWER=>Everyday low pricing,
Vendor management inventory systems, Informatino sharing between SCP, developing strong
buyer supplier relationships, practicing lean manufacturing."
"Push system and Push system characteristics - CORRECT ANSWER=>·       A system
in which consumer demand is known and expected. As a result a supply chain will preemptively
buy materials, manufacture finished goods, and even deliver them to a store or a picking and
Page | 2
, packing facility where consumers can buy them at a later date. Inventory is “pushed”
toward the consumer in anticipation of consumer demand. The good: High inventories, Shorter
lead times mistakes and defects tolerable. The bad: High inventories, Low customization
flexibility, Mistakes and defects tolerable, Forecasting miscalculations costly"
"Pull system and Pull system characteristics - CORRECT ANSWER=>·       A system
that is activated by consumer demand. As a result a supply chain will not make and store
finished goods inventory. Instead, the supply chain will wait for the consumer to place a specific
order and only then will the supply chain react by perhaps buying raw materials and/or parts,
and then assembling the desired goods, before quickly delivering them to the consumer.
Inventory is “pulled” by the consumer by communicating a specific desire to those in the
supply chain."
"Postponement - CORRECT ANSWER=>·       A system that combines push and pull -
pushing product elements that are considered standard and then allowing customers to pull
product elements that can be customized. Those product elements that are standard will be
produced in advanced, and then final production will be delayed (postponed) until the
consumer places an order that specifies the customized elements."
"Jidoka - CORRECT ANSWER=>Everyone responsible for quality. Jidoka is one of the two pillars of
the Toyota Production System along with just-in-time. Jidoka highlights the causes of problems
because work stops immediately when a problem first occurs. This leads to improvements in the
processes that build in quality by eliminating the root causes of defects."
"Rocks and Water Analogy - CORRECT ANSWER=>·       rock represented a different
supply chain weakness: poor forecasting, high defect rates, unreliable suppliers, theft,
unreliable shippers, etc. In each case more inventory might help hide these weaknesses.
Imagine if instead a company decided to remove the rock instead of hiding it with more water.
In other words, imagine if they fixed the problem instead of hiding it with inventory. This is what
companies that embrace lean systems try and do everyday.”"
"Lean manufacturing - CORRECT ANSWER=>·       A production philosophy that
strives to meet consumer demand and desires but with minimal inventory levels and minimal
supply chain waste. Ex. TPS(Toyota Production System/ Just- In Time)"
"Poka-yoke - CORRECT ANSWER=>·       Mistake-proofing. Lean companies will find
ways to completely eliminate certain types of errors."
Page | 3
