1|Page
2025/2026 CCMA - ADMINISTRATIVE ASSISTING
EXAM CURRENTLY COMPLETE TESTING
QUESTIONS AND DETAILED CORRECT ANSWERS
(VERIFIED) FOR GUARANTEED PASS TOP-RATED
A+.
CCMA
Ace the CCMA Administrative Assisting exam with this focused
guide, designed to master the essential front-office skills of scheduling,
patient communication, and medical record management. This
resource provides realistic practice questions and verified answers that
reflect the core administrative responsibilities of a clinical setting.
Streamline your study time and earn your certification with the
confidence to excel in any medical office.
wave scheduling ...... ANSWER ....... schedule 3 pts at
a time, to be seen in order of arrival
modified wave scheduling ...... ANSWER ....... schedule
2 pts at same time, with another 30 minutes later
double-booking ...... ANSWER ....... schedule 2 patients
simultaneously, used for acute problems, cause delays in
day
internal appointment ...... ANSWER ....... pre-existing
patients
,2|Page
external appointment ...... ANSWER ....... new patients
quality control ...... ANSWER ....... ensures adequate
degree of value put into processes, management, and
guidelines
conditioning files ...... ANSWER ....... involves
grouping related papers together, removing all paper clips
and staples, and fixing damaged records
releasing files ...... ANSWER ....... marking form to be
filed
indexing and coding ...... ANSWER ....... determining
where to place original record in file and whether it needs
to be cross-referenced in another section
sorting files ...... ANSWER ....... ordering papers in
filing structure and placing documents in certain groups
,3|Page
storing and filing ...... ANSWER ....... securing
documents permanently in file to ensure medical record
isn't compromised
alphabetic filing ...... ANSWER ....... traditional and
widely used, files arranged alphabetically by last name
numeric filing ...... ANSWER ....... typically combined
with color coding, allows unlimited expansions and pt
confidentiality
subject filing ...... ANSWER ....... general
correspondence where everything dealing with one subject
in under the same specific tab
how long inactive medical record should be kept ......
ANSWER ....... 10 year minimum
computerized physician order entry (CPOE) ......
ANSWER ....... provider can digitally order
lab/radiology testing, treatment, referrals, and
prescriptions
, 4|Page
copay ...... ANSWER ....... specified sum of money
patient is responsible for at time of service
coinsurance ...... ANSWER ....... amount policyholder
is financially responsible for according to policy provisions
deductible ...... ANSWER ....... specific amount pt must
pay out of pocket before insurance carrier begins paying
explanation of benefits (EOB) ...... ANSWER .......
provided by insurance company to pt detailing services
paid, denied, and reduced in payment
remittance advice ...... ANSWER ....... EOB sent to
provider by insurance company
advance beneficiary notice (ABN) ...... ANSWER .......
what medicare pt signs when provider thinks medicare
won't pay for service
Tricare ...... ANSWER ....... government health
insurance for military personnel and dependents
2025/2026 CCMA - ADMINISTRATIVE ASSISTING
EXAM CURRENTLY COMPLETE TESTING
QUESTIONS AND DETAILED CORRECT ANSWERS
(VERIFIED) FOR GUARANTEED PASS TOP-RATED
A+.
CCMA
Ace the CCMA Administrative Assisting exam with this focused
guide, designed to master the essential front-office skills of scheduling,
patient communication, and medical record management. This
resource provides realistic practice questions and verified answers that
reflect the core administrative responsibilities of a clinical setting.
Streamline your study time and earn your certification with the
confidence to excel in any medical office.
wave scheduling ...... ANSWER ....... schedule 3 pts at
a time, to be seen in order of arrival
modified wave scheduling ...... ANSWER ....... schedule
2 pts at same time, with another 30 minutes later
double-booking ...... ANSWER ....... schedule 2 patients
simultaneously, used for acute problems, cause delays in
day
internal appointment ...... ANSWER ....... pre-existing
patients
,2|Page
external appointment ...... ANSWER ....... new patients
quality control ...... ANSWER ....... ensures adequate
degree of value put into processes, management, and
guidelines
conditioning files ...... ANSWER ....... involves
grouping related papers together, removing all paper clips
and staples, and fixing damaged records
releasing files ...... ANSWER ....... marking form to be
filed
indexing and coding ...... ANSWER ....... determining
where to place original record in file and whether it needs
to be cross-referenced in another section
sorting files ...... ANSWER ....... ordering papers in
filing structure and placing documents in certain groups
,3|Page
storing and filing ...... ANSWER ....... securing
documents permanently in file to ensure medical record
isn't compromised
alphabetic filing ...... ANSWER ....... traditional and
widely used, files arranged alphabetically by last name
numeric filing ...... ANSWER ....... typically combined
with color coding, allows unlimited expansions and pt
confidentiality
subject filing ...... ANSWER ....... general
correspondence where everything dealing with one subject
in under the same specific tab
how long inactive medical record should be kept ......
ANSWER ....... 10 year minimum
computerized physician order entry (CPOE) ......
ANSWER ....... provider can digitally order
lab/radiology testing, treatment, referrals, and
prescriptions
, 4|Page
copay ...... ANSWER ....... specified sum of money
patient is responsible for at time of service
coinsurance ...... ANSWER ....... amount policyholder
is financially responsible for according to policy provisions
deductible ...... ANSWER ....... specific amount pt must
pay out of pocket before insurance carrier begins paying
explanation of benefits (EOB) ...... ANSWER .......
provided by insurance company to pt detailing services
paid, denied, and reduced in payment
remittance advice ...... ANSWER ....... EOB sent to
provider by insurance company
advance beneficiary notice (ABN) ...... ANSWER .......
what medicare pt signs when provider thinks medicare
won't pay for service
Tricare ...... ANSWER ....... government health
insurance for military personnel and dependents
