OST-243 - MEDICAL OFFICE
SIMULATION - UNIT TESTS AND FINAL
EXAM QUESTIONS AND DETAILED
ANSWERS. EXPERT VERIFIED FOR
GUARANTEED PASS.
Demographic patient information may be obtained in all of the following ways EXCEPT:
a. by calling the patient's employer and requesting the patient's personal information
b. by asking the patient to complete a patient registration form on the day of the patient's
appointment
c. by asking the patient for this information during a patient phone call
d. by asking the patient to complete a patient registration form via a secure website - ANS a.
by calling the patient's employer and requesting the patient's personal information
Shawn Miller calls to make an appointment for a physical examination with Dr. Gina Anderson.
The last time he was seen by Dr. Anderson or any other provider at your practice was four years
ago. Shawn would be classified as which of the following?
a. established patient
b. returning patient
c. consult patient
d. new patient - ANS d. new patient
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Demographic information includes all of the following EXCEPT the patient's:
a. address
b. marital status
c. medical history
d. employer - ANS c. medical history
The federal/state program for the medical care of low-income patients on public assistance is:
a. Medicare
b. Medicaid
c. Medigap
d. HMO insurance - ANS b. Medicaid
In preparation for patient appointments, the medical assistant must be sure that relevant
information is organized and ready for the health care team. Documentation provided for the
provider's review might include any of the following EXCEPT:
a. referrals
b. laboratory result reports
c. X-ray reports
d. the patient's birth certificate - ANS d. the patient's birth certificate
On which of the following forms would you find the patient's emergency contact information?
a. insurance verification form
b. insurance card
c. registration form
d. privacy notice - ANS c. registration form
Which of the following is an example of a walk-in patient?
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, a. a person who comes to the office without an appointment to see the provider for an
emergency or an acute illness or injury
b. a person who calls the day before or on the same day that an appointment is needed
c. a person who receives services at a discounted rate
d. a person who works at the clinic and makes an appointment for himself - ANS a. a person
who comes to the office without an appointment to see the provider for an emergency or an
acute illness or injury
Check-in tasks include all of the following EXCEPT:
a. updating the patient's status within the scheduling system
b. scanning insurance cards
c. having the patient apply for insurance
d. running online eligibility reports - ANS c. having the patient apply for insurance
Which of the following refers to the screen that tracks and displays the patient workflow during
appointments, including arrivals, patient wait times, and examination rooms assigned to
patients?
a. Appointment reference sheet
b. Calendar
c. Patient search
d. Flow board - ANS d. Flow board
Ms. Acuna has called the office to schedule a new patient appointment. As the medical
assistant taking the call, you are required to obtain Ms. Acuna's primary insurance information.
This includes:
a. provider and plan name
b. plan name and physician's identification number
c. physician's contact information and physician identification number
d. provider and referring provider - ANS a. provider and plan name
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
SIMULATION - UNIT TESTS AND FINAL
EXAM QUESTIONS AND DETAILED
ANSWERS. EXPERT VERIFIED FOR
GUARANTEED PASS.
Demographic patient information may be obtained in all of the following ways EXCEPT:
a. by calling the patient's employer and requesting the patient's personal information
b. by asking the patient to complete a patient registration form on the day of the patient's
appointment
c. by asking the patient for this information during a patient phone call
d. by asking the patient to complete a patient registration form via a secure website - ANS a.
by calling the patient's employer and requesting the patient's personal information
Shawn Miller calls to make an appointment for a physical examination with Dr. Gina Anderson.
The last time he was seen by Dr. Anderson or any other provider at your practice was four years
ago. Shawn would be classified as which of the following?
a. established patient
b. returning patient
c. consult patient
d. new patient - ANS d. new patient
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,Demographic information includes all of the following EXCEPT the patient's:
a. address
b. marital status
c. medical history
d. employer - ANS c. medical history
The federal/state program for the medical care of low-income patients on public assistance is:
a. Medicare
b. Medicaid
c. Medigap
d. HMO insurance - ANS b. Medicaid
In preparation for patient appointments, the medical assistant must be sure that relevant
information is organized and ready for the health care team. Documentation provided for the
provider's review might include any of the following EXCEPT:
a. referrals
b. laboratory result reports
c. X-ray reports
d. the patient's birth certificate - ANS d. the patient's birth certificate
On which of the following forms would you find the patient's emergency contact information?
a. insurance verification form
b. insurance card
c. registration form
d. privacy notice - ANS c. registration form
Which of the following is an example of a walk-in patient?
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, a. a person who comes to the office without an appointment to see the provider for an
emergency or an acute illness or injury
b. a person who calls the day before or on the same day that an appointment is needed
c. a person who receives services at a discounted rate
d. a person who works at the clinic and makes an appointment for himself - ANS a. a person
who comes to the office without an appointment to see the provider for an emergency or an
acute illness or injury
Check-in tasks include all of the following EXCEPT:
a. updating the patient's status within the scheduling system
b. scanning insurance cards
c. having the patient apply for insurance
d. running online eligibility reports - ANS c. having the patient apply for insurance
Which of the following refers to the screen that tracks and displays the patient workflow during
appointments, including arrivals, patient wait times, and examination rooms assigned to
patients?
a. Appointment reference sheet
b. Calendar
c. Patient search
d. Flow board - ANS d. Flow board
Ms. Acuna has called the office to schedule a new patient appointment. As the medical
assistant taking the call, you are required to obtain Ms. Acuna's primary insurance information.
This includes:
a. provider and plan name
b. plan name and physician's identification number
c. physician's contact information and physician identification number
d. provider and referring provider - ANS a. provider and plan name
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
