USPS SALES QUESTIONS AND ANSWERS 2025/2026 ALL
RATED A+
✔✔What are some examples of Shipping Services? - ✔✔Priority Mail Express, Priority
Mail, Parcel Select, Parcel Return Service.
24-5 & 24-6
✔✔What are the four categories of International Mail? - ✔✔First-Class, Priority, Priority
Mail Express, Global Express Guaranteed.
24-9
✔✔What is the maximum value for dutiable merchandise for first class international
mail? - ✔✔$400.
24-10
✔✔What is the maximum weight limit for Flat-Rate envelopes and small flat-rate boxes
for Priority Mail International? For Medium and Large Flat rate boxes? - ✔✔4 pounds;
20 pounds.
24-11
✔✔What are some benefits/rules of Priority Mail Express International? - ✔✔Ship up to
70 pounds; insured for up to $100 (currently $200) at no additional charge; money-back
service guarantee to some countries; tracking service available; coins/jewelry valuables
prohibited.
24-11 & 24-12
✔✔What are some benefits/rules of Global Express Guaranteed? - ✔✔Delivery in 1-3
business days; money-back guarantee to certain destinations; weight varies by country
from 22-70 pounds; $100 liability insurance; maximum of $2499 additional insurance
can be purchased.
24-12 & 24-13
✔✔What extra services can be purchased with Priority Mail Express? - ✔✔Return
Receipt, Additional Insurance, Collect on Delivery (COD).
24-15
✔✔How many different size Post Office Boxes are available for customers to rent? -
✔✔Five.
25-3
✔✔What is the form used to open a Post Office Box? - ✔✔PS Form 1093 - Application
for Post Office Box Service.
25-3
, ✔✔What two forms of ID must be presented to open a PO Box? - ✔✔Photo id and id
with customer's address. Valid id's include drivers license, state-issued id cards, military
id, passport, alien registration card, certificate of naturalization, university ids and
established corporation ids.
25-5
✔✔If further verification must be conducted when opening a Post Office box, what is the
time limit allowed for the verification process? - ✔✔3 work days.
25-5
✔✔When does a box-rent service period begin? - ✔✔The first day of the month.
25-8
✔✔If a box is rented February 27 for 6 months, when is the due date? - ✔✔August 31.
25-8
✔✔If a box is rented Dec 9 for 12 months, when is the due date? - ✔✔November 30.
25-8
✔✔What day of the month are fee notices placed in customer PO Boxes? - ✔✔1st.
25-9
✔✔When is a reminder for fee letter placed in customer PO Boxes? - ✔✔20th.
25-9
✔✔What is the grace period before a payment late fee is imposed on PO Boxes? -
✔✔10 days.
25-9
✔✔What is the form used to request a refund for the unused portion of your PO Box
rental? - ✔✔PS Form 3533.
25-9
✔✔How are PO Boxes refunded? - ✔✔In 3 month blocks.
25-9
✔✔What is a Firm Holdout? - ✔✔Allows for customer to obtain street-address mail from
the Post Office when the customer normally receives 50 letters or more. No fee for the
service. May pick up one time per delivery day at time and place specified by
postmaster. Can be cancelled by postmaster if mail volume falls below 50 piece
requirement on each delivery day for a 30-day period or mail is not picked up for 10
consecutive days.
25-10
RATED A+
✔✔What are some examples of Shipping Services? - ✔✔Priority Mail Express, Priority
Mail, Parcel Select, Parcel Return Service.
24-5 & 24-6
✔✔What are the four categories of International Mail? - ✔✔First-Class, Priority, Priority
Mail Express, Global Express Guaranteed.
24-9
✔✔What is the maximum value for dutiable merchandise for first class international
mail? - ✔✔$400.
24-10
✔✔What is the maximum weight limit for Flat-Rate envelopes and small flat-rate boxes
for Priority Mail International? For Medium and Large Flat rate boxes? - ✔✔4 pounds;
20 pounds.
24-11
✔✔What are some benefits/rules of Priority Mail Express International? - ✔✔Ship up to
70 pounds; insured for up to $100 (currently $200) at no additional charge; money-back
service guarantee to some countries; tracking service available; coins/jewelry valuables
prohibited.
24-11 & 24-12
✔✔What are some benefits/rules of Global Express Guaranteed? - ✔✔Delivery in 1-3
business days; money-back guarantee to certain destinations; weight varies by country
from 22-70 pounds; $100 liability insurance; maximum of $2499 additional insurance
can be purchased.
24-12 & 24-13
✔✔What extra services can be purchased with Priority Mail Express? - ✔✔Return
Receipt, Additional Insurance, Collect on Delivery (COD).
24-15
✔✔How many different size Post Office Boxes are available for customers to rent? -
✔✔Five.
25-3
✔✔What is the form used to open a Post Office Box? - ✔✔PS Form 1093 - Application
for Post Office Box Service.
25-3
, ✔✔What two forms of ID must be presented to open a PO Box? - ✔✔Photo id and id
with customer's address. Valid id's include drivers license, state-issued id cards, military
id, passport, alien registration card, certificate of naturalization, university ids and
established corporation ids.
25-5
✔✔If further verification must be conducted when opening a Post Office box, what is the
time limit allowed for the verification process? - ✔✔3 work days.
25-5
✔✔When does a box-rent service period begin? - ✔✔The first day of the month.
25-8
✔✔If a box is rented February 27 for 6 months, when is the due date? - ✔✔August 31.
25-8
✔✔If a box is rented Dec 9 for 12 months, when is the due date? - ✔✔November 30.
25-8
✔✔What day of the month are fee notices placed in customer PO Boxes? - ✔✔1st.
25-9
✔✔When is a reminder for fee letter placed in customer PO Boxes? - ✔✔20th.
25-9
✔✔What is the grace period before a payment late fee is imposed on PO Boxes? -
✔✔10 days.
25-9
✔✔What is the form used to request a refund for the unused portion of your PO Box
rental? - ✔✔PS Form 3533.
25-9
✔✔How are PO Boxes refunded? - ✔✔In 3 month blocks.
25-9
✔✔What is a Firm Holdout? - ✔✔Allows for customer to obtain street-address mail from
the Post Office when the customer normally receives 50 letters or more. No fee for the
service. May pick up one time per delivery day at time and place specified by
postmaster. Can be cancelled by postmaster if mail volume falls below 50 piece
requirement on each delivery day for a 30-day period or mail is not picked up for 10
consecutive days.
25-10
