USPS SALES AND SERVICES QUESTIONS AND ANSWERS
2025/2026 ALL RATED A+
✔✔What are the 10 Extra Services? - ✔✔-Certificate of Mailing
-Certified Mail
-Insured Mail
-Registered Mail
-Collect onDelivery (COD)
-USPS Tracking
-Signature Confirmation
-Restricted Delivery
-Return Receipt
-Return Receipt for Merchandise
✔✔What 2 extra services provide protection in transit? - ✔✔-Insured Mail
-Registered Mail
✔✔True or False: The addressee of Restricted Delivery Service can be a business
name? - ✔✔False
✔✔The maximum amount a customer can purchase insurance for a package is ____. -
✔✔$5,000
✔✔What does the customer get with Certified Mail? - ✔✔-Proof of Mailing
-Proof of Delivery
✔✔What is the most secure Extra Service USPS offers? - ✔✔Registered Mail
✔✔Registered Mail provides insurance coverage up to a maximum insured value of
____? - ✔✔$50,000
✔✔Registered mailpieces valued between $50,000 and $15,000,000 must be charged
what? - ✔✔Appropriate Handling Fee
✔✔Collect on Delivery (COD) is insured for failure to collect or issue repayment up to
how much? - ✔✔$1,000
✔✔The customer may get a Return Receipt what 3 ways? - ✔✔-Hardcopy by mail
-Electronically
-After the fact
✔✔What Extra Service provides evidence of mailing but does not provide a record of
delivery? - ✔✔Certificate of Mailing
, ✔✔True or False: Special Handling provides preferential handling but not preferential
delivery and covers mailpieces with insurance? - ✔✔False
✔✔The Heavy Lifting sticker is used for package weighing: - ✔✔35 pounds and over
✔✔A domestic insurance claim can be field what 2 ways? - ✔✔-Online
-Tollfree 1-800 number
✔✔A customer can file an insurance claim for up to how many days? - ✔✔60 days from
the Date of Mailing
✔✔How long does a customer have to file an appeal to an insurance claim? - ✔✔30
days
✔✔What is the study of stamps and postal materials called? - ✔✔Philately
✔✔What are Semipostal Stamps? - ✔✔Fundraising Stamps
✔✔PO Boxes come in how many sizes? - ✔✔5
✔✔If a customer opens a PO Box before the 15th of the month, then the period for the
box starts when? - ✔✔First day of that month
✔✔If a customer opens a PO Box after the 15th of the month, then the period for the
box starts when? - ✔✔First day of the next month
✔✔When does the customer get Notice 32, Box Rent Service Fee Due? - ✔✔First day
of the month the box is due
✔✔When does the customer get a reminder notice that their PO Box is due? - ✔✔20th
day of the month the box is due
✔✔What day of the month are PO Box fees due by? - ✔✔Last day of the month
✔✔When is the PO Box locked for nonpayment? - ✔✔1 day after the due date
✔✔How long is the grace period of a non-paid PO Box? - ✔✔10 days
✔✔When is the PO Box closed for nonpayment? - ✔✔11th day after the due date
✔✔When is the lock changed for a closed PO Box? - ✔✔48 days unless the office has
no other boxes for rent
2025/2026 ALL RATED A+
✔✔What are the 10 Extra Services? - ✔✔-Certificate of Mailing
-Certified Mail
-Insured Mail
-Registered Mail
-Collect onDelivery (COD)
-USPS Tracking
-Signature Confirmation
-Restricted Delivery
-Return Receipt
-Return Receipt for Merchandise
✔✔What 2 extra services provide protection in transit? - ✔✔-Insured Mail
-Registered Mail
✔✔True or False: The addressee of Restricted Delivery Service can be a business
name? - ✔✔False
✔✔The maximum amount a customer can purchase insurance for a package is ____. -
✔✔$5,000
✔✔What does the customer get with Certified Mail? - ✔✔-Proof of Mailing
-Proof of Delivery
✔✔What is the most secure Extra Service USPS offers? - ✔✔Registered Mail
✔✔Registered Mail provides insurance coverage up to a maximum insured value of
____? - ✔✔$50,000
✔✔Registered mailpieces valued between $50,000 and $15,000,000 must be charged
what? - ✔✔Appropriate Handling Fee
✔✔Collect on Delivery (COD) is insured for failure to collect or issue repayment up to
how much? - ✔✔$1,000
✔✔The customer may get a Return Receipt what 3 ways? - ✔✔-Hardcopy by mail
-Electronically
-After the fact
✔✔What Extra Service provides evidence of mailing but does not provide a record of
delivery? - ✔✔Certificate of Mailing
, ✔✔True or False: Special Handling provides preferential handling but not preferential
delivery and covers mailpieces with insurance? - ✔✔False
✔✔The Heavy Lifting sticker is used for package weighing: - ✔✔35 pounds and over
✔✔A domestic insurance claim can be field what 2 ways? - ✔✔-Online
-Tollfree 1-800 number
✔✔A customer can file an insurance claim for up to how many days? - ✔✔60 days from
the Date of Mailing
✔✔How long does a customer have to file an appeal to an insurance claim? - ✔✔30
days
✔✔What is the study of stamps and postal materials called? - ✔✔Philately
✔✔What are Semipostal Stamps? - ✔✔Fundraising Stamps
✔✔PO Boxes come in how many sizes? - ✔✔5
✔✔If a customer opens a PO Box before the 15th of the month, then the period for the
box starts when? - ✔✔First day of that month
✔✔If a customer opens a PO Box after the 15th of the month, then the period for the
box starts when? - ✔✔First day of the next month
✔✔When does the customer get Notice 32, Box Rent Service Fee Due? - ✔✔First day
of the month the box is due
✔✔When does the customer get a reminder notice that their PO Box is due? - ✔✔20th
day of the month the box is due
✔✔What day of the month are PO Box fees due by? - ✔✔Last day of the month
✔✔When is the PO Box locked for nonpayment? - ✔✔1 day after the due date
✔✔How long is the grace period of a non-paid PO Box? - ✔✔10 days
✔✔When is the PO Box closed for nonpayment? - ✔✔11th day after the due date
✔✔When is the lock changed for a closed PO Box? - ✔✔48 days unless the office has
no other boxes for rent
