USPS SALES AND SERVICES FINAL PAPER QUESTIONS AND
ANSWERS 2025/2026 ALL RATED A+
✔✔When is the best time to complete PS Form 8105-B, Suspicious Transaction Report,
is: - ✔✔After the customer leaves the window
✔✔Advance deposits must be remitted before: - ✔✔Excessive cash builds up in the
SSAs till
✔✔The Sales and Services Associate (SSA) must complete PS Form 8105-A, Funds
Transaction Report when: - ✔✔-The customer purchase money orders equaling more
than $3,000 in one day
-The customer cashes more than $10,000 of financial instruments in one day
✔✔When must a customer be given a receipt? - ✔✔At the end of every transaction
✔✔Postal regulations require that when giving a customer change you: - ✔✔Must count
out each unit of money
✔✔What are the 3 ways to detect counterfeit bills? - ✔✔-Compare suspected bills with
genuine currency
-Check the watermark and security strip
-Use a pen to validate currency
✔✔For check acceptance, the following must be done: - ✔✔-Must have a valid photo ID
-Signatures must match
-Name and Address printed on the check
-Verify the customer is not on the bad check list
-Makes check payable to the Postmaster or US Postal Service
-Records telephone number, ID number and date of birth on check
✔✔What does EMV stand for? - ✔✔Europay, MasterCard and Visa
✔✔What form is used to give customers a reimbursement for purchases? - ✔✔PS Form
3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts
✔✔How often must the payment terminals be inspected for tampering? - ✔✔Inspections
must be made daily and should not take place at the same time each day
✔✔How often must the Self-Service Kiosk (SSK) be inspected for tampering? -
✔✔Inspections must be made twice a day
✔✔What does Priority Mail Express include: - ✔✔-Insurance coverage up to $100 free
of charge
, -Free USPS Tracking and confirmation services
-No extra charge for Saturday delivery
-Sunday and holiday Guaranteed Delivery is available for an additional fee
✔✔What is the delivery standard for Priority Mail Express? - ✔✔1-2 Day Guaranteed
Delivery with a Money Back Guarantee
✔✔What time is Priority Mail Express delivered by? - ✔✔-12:00 pm or 3 pm
-10:30 am for an additional fee
✔✔What times is Priority Mail Express Hold for Pickup Service available for pick up by?
- ✔✔10:30 am or 3 pm
✔✔What Extra Services are available with Priority Mail Express? - ✔✔-Return Receipt
-Additional Insurance
-Collect on Delivery (COD)
-USPS Tracking
✔✔True or False: Commercial Base Pricing incentives apply to postage only? - ✔✔True
✔✔When are Priority Mail Express refunds not issued? - ✔✔-Properly detained due to
law enforcement
-Any strike or work stoppage
-Late deposit of the article by the customer
-If the item is Forwarded or Returned to Sender
-Incorrect delivery address
-Delayed or cancelled flights
-War, insurrection or civil disturbance
-Substantial breakdown of Postal transportation network
-Acts of God
✔✔Priority Mail is a sub-class of: - ✔✔First-Class Mail
✔✔What is the delivery standard for Priority Mail? - ✔✔Estimated 1, 2, or 3 day
expedited service
✔✔When is the Balloon Price applied with Priority Mail? - ✔✔-Applies to Priority Mail for
delivery in Zones 1-4.
-For mailpieces that weigh less than 20 pounds and measure over 84 inches in
combined length plus girth are charged the price for a 20-pound parcel for the Zone to
which it is addressed.
✔✔When is the Dimensional Weight applied for Priority Mail? - ✔✔Applies to Priority
Mail for delivery in Zones 5-9 that have any dimension that exceeds one cubic foot
(1,728 cubic inches).
ANSWERS 2025/2026 ALL RATED A+
✔✔When is the best time to complete PS Form 8105-B, Suspicious Transaction Report,
is: - ✔✔After the customer leaves the window
✔✔Advance deposits must be remitted before: - ✔✔Excessive cash builds up in the
SSAs till
✔✔The Sales and Services Associate (SSA) must complete PS Form 8105-A, Funds
Transaction Report when: - ✔✔-The customer purchase money orders equaling more
than $3,000 in one day
-The customer cashes more than $10,000 of financial instruments in one day
✔✔When must a customer be given a receipt? - ✔✔At the end of every transaction
✔✔Postal regulations require that when giving a customer change you: - ✔✔Must count
out each unit of money
✔✔What are the 3 ways to detect counterfeit bills? - ✔✔-Compare suspected bills with
genuine currency
-Check the watermark and security strip
-Use a pen to validate currency
✔✔For check acceptance, the following must be done: - ✔✔-Must have a valid photo ID
-Signatures must match
-Name and Address printed on the check
-Verify the customer is not on the bad check list
-Makes check payable to the Postmaster or US Postal Service
-Records telephone number, ID number and date of birth on check
✔✔What does EMV stand for? - ✔✔Europay, MasterCard and Visa
✔✔What form is used to give customers a reimbursement for purchases? - ✔✔PS Form
3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts
✔✔How often must the payment terminals be inspected for tampering? - ✔✔Inspections
must be made daily and should not take place at the same time each day
✔✔How often must the Self-Service Kiosk (SSK) be inspected for tampering? -
✔✔Inspections must be made twice a day
✔✔What does Priority Mail Express include: - ✔✔-Insurance coverage up to $100 free
of charge
, -Free USPS Tracking and confirmation services
-No extra charge for Saturday delivery
-Sunday and holiday Guaranteed Delivery is available for an additional fee
✔✔What is the delivery standard for Priority Mail Express? - ✔✔1-2 Day Guaranteed
Delivery with a Money Back Guarantee
✔✔What time is Priority Mail Express delivered by? - ✔✔-12:00 pm or 3 pm
-10:30 am for an additional fee
✔✔What times is Priority Mail Express Hold for Pickup Service available for pick up by?
- ✔✔10:30 am or 3 pm
✔✔What Extra Services are available with Priority Mail Express? - ✔✔-Return Receipt
-Additional Insurance
-Collect on Delivery (COD)
-USPS Tracking
✔✔True or False: Commercial Base Pricing incentives apply to postage only? - ✔✔True
✔✔When are Priority Mail Express refunds not issued? - ✔✔-Properly detained due to
law enforcement
-Any strike or work stoppage
-Late deposit of the article by the customer
-If the item is Forwarded or Returned to Sender
-Incorrect delivery address
-Delayed or cancelled flights
-War, insurrection or civil disturbance
-Substantial breakdown of Postal transportation network
-Acts of God
✔✔Priority Mail is a sub-class of: - ✔✔First-Class Mail
✔✔What is the delivery standard for Priority Mail? - ✔✔Estimated 1, 2, or 3 day
expedited service
✔✔When is the Balloon Price applied with Priority Mail? - ✔✔-Applies to Priority Mail for
delivery in Zones 1-4.
-For mailpieces that weigh less than 20 pounds and measure over 84 inches in
combined length plus girth are charged the price for a 20-pound parcel for the Zone to
which it is addressed.
✔✔When is the Dimensional Weight applied for Priority Mail? - ✔✔Applies to Priority
Mail for delivery in Zones 5-9 that have any dimension that exceeds one cubic foot
(1,728 cubic inches).
