USPS SALES AND SERVICES EXAMS SCRIPT QUESTIONS
AND ANSWERS 2025/2026 ALL RATED A+
✔✔An organized workstation creates a more _____ workplace. - ✔✔Efficient
✔✔How a Sales and Services Associate (SSA) conducts themselves on the job effects
the: - ✔✔Postal Brand
✔✔An active listening technique used to create a successful transaction is called: -
✔✔Clarifying
✔✔One of the first things a customer notices about a Sales and Services (SSA) is their:
- ✔✔Personal appearance
✔✔What are the 5 mail processing categories? - ✔✔1. Letters
2. Flats
3. Machinable Parcels
4. Irregular Parcels
5. Nonmachinable Parcels
✔✔What are the minimum dimensions for a letter (LxWxThickness)? - ✔✔5" x 3 1/2" x
.007"
✔✔What are the maximum dimensions for a letter (LxWxThickness)? - ✔✔11 1/2" x 6
1/8" x .25"
✔✔What is the maximum weight of a letter? - ✔✔3.5 ounces
✔✔What are the minimum dimensions for a postcard (LxWxThickness)? - ✔✔5" x 3 1/2"
x .007"
✔✔What are the maximum dimensions for a postcard (LxWxThickness)? - ✔✔6" x 4
1/4" x .016"
✔✔What are characteristics of nonmachinable letters? - ✔✔-Aspect Ratio of less than
1.3 or more than 2.5
-Polybagged or Polywrapped
-Clasps, strings or buttons
-Contains items such as pencils, pens, keys or coins
-Too rigid
-Has a delivery address parallel to the shorter dimension of the mailpiece
-Not tabbed
,✔✔What are the minimum dimensions for a flat (LxWxThickness)? - ✔✔11 1/2" x 6 1/8"
x .25"
✔✔What are the maximum dimensions for a flat (LxWxThickness)? - ✔✔15" x 12" x .75"
✔✔Flats may have rounded corners that do not exceed a radius of _____ inch? -
✔✔1/8 inch
✔✔Are flats must be: - ✔✔-Rectangular
-Flexible
-Uniformly thick within 1/4 inch
✔✔What are the minimum dimensions for a machinable parcel (LxHxThickness)? -
✔✔6" x 3" x 1/4"
✔✔What are the maximum dimensions for a machinable parcel (LxHxThickness)? -
✔✔27" x 17" x 17"
✔✔What is the minimum weight of a machinable parcel? - ✔✔6 ounces
✔✔What is the maximum weight of a machinable parcel? - ✔✔25 pounds
✔✔What is the maximum weight for a high density parcel? - ✔✔15 pounds
✔✔What is the maximum weight and size (length plus girth) of USPS packages; except
Retail Ground? - ✔✔70 pounds
108 inches (length plus girth)
✔✔What is the maximum size (length plus girth) of a Retail Ground package? - ✔✔130
inches (length plus girth)
✔✔What are the minimum dimensions for an irregular parcel (LxHxWeight)? - ✔✔6" x
3" x 6 ounces
✔✔What length must an irregular parcel roll/tube be? - ✔✔26 inches or less
✔✔What are the minimum dimensions for a nonmachinable parcel (LxHxThickness)? -
✔✔-Length more than 27 inches
-Height more than 17 inches
-Thickness more than 17 inches
✔✔What length must a nonmachinable parcel roll/tube be? - ✔✔Longer than 26 inches
, ✔✔Harmful and hazarduous materials fall under what mail processing category? -
✔✔Nonmachinable
✔✔What are characteristics of nonmachinable parcels? - ✔✔-Metal band strapped
boxes, metal boxes and wooden boxes
-Articles outside of boxes, such as tires, car parts, or trees
✔✔A parcel that is more than 70 pounds is: - ✔✔Nonmailable
✔✔The minimum size of a postcard is the same size as a: - ✔✔Letter
✔✔In order for a postcard to be mailed it must be: - ✔✔Rectangular
✔✔Proper design and construction of a mailpiece which conforms to minimum and
maximum mailing standards ensures: - ✔✔Mailability
✔✔Correctly identifying nonmachinable characteristics of First-Class Mail letters and
applying correct pricing will help to protect: - ✔✔-Revenue generation
-Prevent damage to automation machines
-Prevent harm to employees
-Protect customer mailpieces
✔✔A letter that is square instead of rectangular is considered: - ✔✔Nonmachinable
✔✔Nonmachinable letters are processed: - ✔✔Manually
✔✔Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of
more than ______ per day per incident. - ✔✔$50,000
✔✔The customer can request a cashback option when using a debit card up to: -
✔✔$50
✔✔In order for a customer to receive cash back; they must use: - ✔✔A debit card with a
PIN
✔✔Cash back amounts must be in increments of what dollar amount? - ✔✔$10
✔✔All postal products and services can be purchased with a credit card except: - ✔✔-
Passport fees remitted to the Department of State
-Money Orders
-Trust Fund Deposits
-Precanceled Stamps
-COD Funds
AND ANSWERS 2025/2026 ALL RATED A+
✔✔An organized workstation creates a more _____ workplace. - ✔✔Efficient
✔✔How a Sales and Services Associate (SSA) conducts themselves on the job effects
the: - ✔✔Postal Brand
✔✔An active listening technique used to create a successful transaction is called: -
✔✔Clarifying
✔✔One of the first things a customer notices about a Sales and Services (SSA) is their:
- ✔✔Personal appearance
✔✔What are the 5 mail processing categories? - ✔✔1. Letters
2. Flats
3. Machinable Parcels
4. Irregular Parcels
5. Nonmachinable Parcels
✔✔What are the minimum dimensions for a letter (LxWxThickness)? - ✔✔5" x 3 1/2" x
.007"
✔✔What are the maximum dimensions for a letter (LxWxThickness)? - ✔✔11 1/2" x 6
1/8" x .25"
✔✔What is the maximum weight of a letter? - ✔✔3.5 ounces
✔✔What are the minimum dimensions for a postcard (LxWxThickness)? - ✔✔5" x 3 1/2"
x .007"
✔✔What are the maximum dimensions for a postcard (LxWxThickness)? - ✔✔6" x 4
1/4" x .016"
✔✔What are characteristics of nonmachinable letters? - ✔✔-Aspect Ratio of less than
1.3 or more than 2.5
-Polybagged or Polywrapped
-Clasps, strings or buttons
-Contains items such as pencils, pens, keys or coins
-Too rigid
-Has a delivery address parallel to the shorter dimension of the mailpiece
-Not tabbed
,✔✔What are the minimum dimensions for a flat (LxWxThickness)? - ✔✔11 1/2" x 6 1/8"
x .25"
✔✔What are the maximum dimensions for a flat (LxWxThickness)? - ✔✔15" x 12" x .75"
✔✔Flats may have rounded corners that do not exceed a radius of _____ inch? -
✔✔1/8 inch
✔✔Are flats must be: - ✔✔-Rectangular
-Flexible
-Uniformly thick within 1/4 inch
✔✔What are the minimum dimensions for a machinable parcel (LxHxThickness)? -
✔✔6" x 3" x 1/4"
✔✔What are the maximum dimensions for a machinable parcel (LxHxThickness)? -
✔✔27" x 17" x 17"
✔✔What is the minimum weight of a machinable parcel? - ✔✔6 ounces
✔✔What is the maximum weight of a machinable parcel? - ✔✔25 pounds
✔✔What is the maximum weight for a high density parcel? - ✔✔15 pounds
✔✔What is the maximum weight and size (length plus girth) of USPS packages; except
Retail Ground? - ✔✔70 pounds
108 inches (length plus girth)
✔✔What is the maximum size (length plus girth) of a Retail Ground package? - ✔✔130
inches (length plus girth)
✔✔What are the minimum dimensions for an irregular parcel (LxHxWeight)? - ✔✔6" x
3" x 6 ounces
✔✔What length must an irregular parcel roll/tube be? - ✔✔26 inches or less
✔✔What are the minimum dimensions for a nonmachinable parcel (LxHxThickness)? -
✔✔-Length more than 27 inches
-Height more than 17 inches
-Thickness more than 17 inches
✔✔What length must a nonmachinable parcel roll/tube be? - ✔✔Longer than 26 inches
, ✔✔Harmful and hazarduous materials fall under what mail processing category? -
✔✔Nonmachinable
✔✔What are characteristics of nonmachinable parcels? - ✔✔-Metal band strapped
boxes, metal boxes and wooden boxes
-Articles outside of boxes, such as tires, car parts, or trees
✔✔A parcel that is more than 70 pounds is: - ✔✔Nonmailable
✔✔The minimum size of a postcard is the same size as a: - ✔✔Letter
✔✔In order for a postcard to be mailed it must be: - ✔✔Rectangular
✔✔Proper design and construction of a mailpiece which conforms to minimum and
maximum mailing standards ensures: - ✔✔Mailability
✔✔Correctly identifying nonmachinable characteristics of First-Class Mail letters and
applying correct pricing will help to protect: - ✔✔-Revenue generation
-Prevent damage to automation machines
-Prevent harm to employees
-Protect customer mailpieces
✔✔A letter that is square instead of rectangular is considered: - ✔✔Nonmachinable
✔✔Nonmachinable letters are processed: - ✔✔Manually
✔✔Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of
more than ______ per day per incident. - ✔✔$50,000
✔✔The customer can request a cashback option when using a debit card up to: -
✔✔$50
✔✔In order for a customer to receive cash back; they must use: - ✔✔A debit card with a
PIN
✔✔Cash back amounts must be in increments of what dollar amount? - ✔✔$10
✔✔All postal products and services can be purchased with a credit card except: - ✔✔-
Passport fees remitted to the Department of State
-Money Orders
-Trust Fund Deposits
-Precanceled Stamps
-COD Funds
