Sales and Services Associate – SSA Academy 421 Practice
Exam with 200 Questions and Correct Answers // USPS SSA
Academy 421 Exam Prep 2025-2026
How a SSA conducts themselves on the job effects the? - ANSWER-Postal Brand
Advance deposits must be remitted before - ANSWER-Excessive cash builds up
in the SSA's till
The SSA must complete PS 8105A Funds Transfer Report when customer
purchases Money Order equaling more than and cashing check equaling more than
- ANSWER-$3,000 (Money order/gift cards) Cashing check $10,000+
How does a residential customer who has purchased premium forwarding service
receive their mail - ANSWER-All mail shipped weekly to temporary address
What is the minimum amount of time that a customer may request a hold on their
mail? Maximum amount of time? - ANSWER-3 days, 30 days
What must be presented before a customer can pick up their mail at the post office
- ANSWER-Valid government issued photo ID
What is the minimum mail volume that a customer must receive regularly in order
to be eligible for a firm holdout - ANSWER-50 letters or more
If a customer does not pick up their mail for 10 consecutive days and has not
arranged to hold their mail, what happens? - ANSWER-PM can cancel
pg. 1
,Customers that need more pickup times than a firm holdout and or have more mail
each day than the largest box in your office holds can request and pay for what
service? - ANSWER-Caller service
Transients and individuals waiting to get po boxes cash request what free service? -
ANSWER-General delivery
What optional and free service does informed delivery provide - ANSWER-
Digital preview of mail
An active listening technique used to create a successful transaction is called -
ANSWER-Clarifying
One of the first things a customer notices about a SSA is - ANSWER-Personal
Appearance
The primary law enforcement for USPS is the - ANSWER-United States Postal
Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is - ANSWER-
Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer? - ANSWER-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? - ANSWER-
Business Documents
pg. 2
, Any mailable item weighing _______ or less can be sent first class mail -
ANSWER-13 oz
A Priority Mail Express customer is entitled to a refund if: - ANSWER-Delivered
Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: - ANSWER-Oversized Pricing
The max length and girth for Priority Mail is - ANSWER-108"
What type of mail consists of items sent within the United States - ANSWER-
Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? - ANSWER-Dimensional
What can you offer customers for their mailing and shipping needs? - ANSWER-
Solutions
Postal service employees operate under a mandate to protect and preserve the mail
paced in its: - ANSWER-Custody
What are 4 violations of security and sanctity of the mail - ANSWER-Theft,
Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: -
ANSWER-Deliver 1st Impression
pg. 3
Exam with 200 Questions and Correct Answers // USPS SSA
Academy 421 Exam Prep 2025-2026
How a SSA conducts themselves on the job effects the? - ANSWER-Postal Brand
Advance deposits must be remitted before - ANSWER-Excessive cash builds up
in the SSA's till
The SSA must complete PS 8105A Funds Transfer Report when customer
purchases Money Order equaling more than and cashing check equaling more than
- ANSWER-$3,000 (Money order/gift cards) Cashing check $10,000+
How does a residential customer who has purchased premium forwarding service
receive their mail - ANSWER-All mail shipped weekly to temporary address
What is the minimum amount of time that a customer may request a hold on their
mail? Maximum amount of time? - ANSWER-3 days, 30 days
What must be presented before a customer can pick up their mail at the post office
- ANSWER-Valid government issued photo ID
What is the minimum mail volume that a customer must receive regularly in order
to be eligible for a firm holdout - ANSWER-50 letters or more
If a customer does not pick up their mail for 10 consecutive days and has not
arranged to hold their mail, what happens? - ANSWER-PM can cancel
pg. 1
,Customers that need more pickup times than a firm holdout and or have more mail
each day than the largest box in your office holds can request and pay for what
service? - ANSWER-Caller service
Transients and individuals waiting to get po boxes cash request what free service? -
ANSWER-General delivery
What optional and free service does informed delivery provide - ANSWER-
Digital preview of mail
An active listening technique used to create a successful transaction is called -
ANSWER-Clarifying
One of the first things a customer notices about a SSA is - ANSWER-Personal
Appearance
The primary law enforcement for USPS is the - ANSWER-United States Postal
Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is - ANSWER-
Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer? - ANSWER-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? - ANSWER-
Business Documents
pg. 2
, Any mailable item weighing _______ or less can be sent first class mail -
ANSWER-13 oz
A Priority Mail Express customer is entitled to a refund if: - ANSWER-Delivered
Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: - ANSWER-Oversized Pricing
The max length and girth for Priority Mail is - ANSWER-108"
What type of mail consists of items sent within the United States - ANSWER-
Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? - ANSWER-Dimensional
What can you offer customers for their mailing and shipping needs? - ANSWER-
Solutions
Postal service employees operate under a mandate to protect and preserve the mail
paced in its: - ANSWER-Custody
What are 4 violations of security and sanctity of the mail - ANSWER-Theft,
Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: -
ANSWER-Deliver 1st Impression
pg. 3
