CALIFORNIA HOUSEHOLD MOVERS’ EXAM BANK |
ACCURATE REAL EXAM QUESTIONS AND ANSWERS WITH
RATIONALES AND A STUDY GUIDE | EXPERT VERIFIFED
FOR GUARANTEED PASS | LATEST UPDATE | ALL VERSIONS
1. Which state agency regulates Household Movers in California?
A. Department of Consumer Affairs (DCA)
B. Bureau of Household Goods and Services (BHGS)
C. Public Utilities Commission (PUC)
D. Department of Transportation (DOT)
Correct Answer: B
Rationale: Since July 1, 2018, regulatory authority over intrastate household movers transferred
from the PUC to the BHGS, a division of DCA.
2. A mover performing a residential move from Los Angeles to San Diego must hold:
A. A federal MC number
B. A valid BHGS Household Mover Permit
C. A city business license only
D. No permit if under 100 miles
Correct Answer: B
,Rationale: All intrastate moves within California for compensation require a Household
Mover Permit from BHGS—regardless of mileage.
3. Which document governs the lawful rates a mover can charge?
A. Tariff 2
B. Maximum Rate Tariff 4
C. Distance Table 8
D. Cargo Insurance Schedule
Correct Answer: B
Rationale: Max 4 establishes rate ceilings and rules for intrastate household goods moves in
California.
4. Which statement about “Distance Table 8” is correct?
A. It lists interstate routes
B. It is used to determine mileage between pickup and delivery points
C. It determines vehicle weight
D. It sets minimum wage rates for drivers
Correct Answer: B
Rationale: Distance Table 8 calculates official highway mileage between origins and
destinations for rate computation under Max 4.
,5. How must a mover determine the correct rate for a shipment?
A. By personal judgment
B. Using Max 4 and Distance Table 8
C. Asking the customer
D. Negotiating freely
Correct Answer: B
Rationale: Intrastate rates must strictly adhere to Max 4 formulas and verified mileage from
Distance Table 8.
6. A shipper must be provided with a written estimate:
A. Only after the move
B. Before any work begins
C. Within 7 days of completion
D. Only upon request
Correct Answer: B
Rationale: BHGS requires movers to provide a written estimate before work starts detailing
total costs, packing, and accessorial services.
7. What is the maximum deposit a mover may collect before a move?
A. 10% of total estimated charges
B. 25% of total estimated charges
, C. 50% of total estimated charges
D. 100% prepayment
Correct Answer: B
Rationale: Under Max 4, Item 88, the mover may collect up to 25% of the total estimated
charges as a deposit.
8. Which document must the customer sign before services begin?
A. Bill of Lading
B. Post-Move Claim Form
C. Mileage Report
D. Warehouse Receipt
Correct Answer: A
Rationale: The Bill of Lading is the official contract of carriage required before the move starts;
it outlines terms, liability, and cost.
9. When must the “Important Information for Persons Moving Household Goods” booklet be
provided?
A. Only on request
B. Before or at the time of the estimate
C. At delivery
D. After payment
ACCURATE REAL EXAM QUESTIONS AND ANSWERS WITH
RATIONALES AND A STUDY GUIDE | EXPERT VERIFIFED
FOR GUARANTEED PASS | LATEST UPDATE | ALL VERSIONS
1. Which state agency regulates Household Movers in California?
A. Department of Consumer Affairs (DCA)
B. Bureau of Household Goods and Services (BHGS)
C. Public Utilities Commission (PUC)
D. Department of Transportation (DOT)
Correct Answer: B
Rationale: Since July 1, 2018, regulatory authority over intrastate household movers transferred
from the PUC to the BHGS, a division of DCA.
2. A mover performing a residential move from Los Angeles to San Diego must hold:
A. A federal MC number
B. A valid BHGS Household Mover Permit
C. A city business license only
D. No permit if under 100 miles
Correct Answer: B
,Rationale: All intrastate moves within California for compensation require a Household
Mover Permit from BHGS—regardless of mileage.
3. Which document governs the lawful rates a mover can charge?
A. Tariff 2
B. Maximum Rate Tariff 4
C. Distance Table 8
D. Cargo Insurance Schedule
Correct Answer: B
Rationale: Max 4 establishes rate ceilings and rules for intrastate household goods moves in
California.
4. Which statement about “Distance Table 8” is correct?
A. It lists interstate routes
B. It is used to determine mileage between pickup and delivery points
C. It determines vehicle weight
D. It sets minimum wage rates for drivers
Correct Answer: B
Rationale: Distance Table 8 calculates official highway mileage between origins and
destinations for rate computation under Max 4.
,5. How must a mover determine the correct rate for a shipment?
A. By personal judgment
B. Using Max 4 and Distance Table 8
C. Asking the customer
D. Negotiating freely
Correct Answer: B
Rationale: Intrastate rates must strictly adhere to Max 4 formulas and verified mileage from
Distance Table 8.
6. A shipper must be provided with a written estimate:
A. Only after the move
B. Before any work begins
C. Within 7 days of completion
D. Only upon request
Correct Answer: B
Rationale: BHGS requires movers to provide a written estimate before work starts detailing
total costs, packing, and accessorial services.
7. What is the maximum deposit a mover may collect before a move?
A. 10% of total estimated charges
B. 25% of total estimated charges
, C. 50% of total estimated charges
D. 100% prepayment
Correct Answer: B
Rationale: Under Max 4, Item 88, the mover may collect up to 25% of the total estimated
charges as a deposit.
8. Which document must the customer sign before services begin?
A. Bill of Lading
B. Post-Move Claim Form
C. Mileage Report
D. Warehouse Receipt
Correct Answer: A
Rationale: The Bill of Lading is the official contract of carriage required before the move starts;
it outlines terms, liability, and cost.
9. When must the “Important Information for Persons Moving Household Goods” booklet be
provided?
A. Only on request
B. Before or at the time of the estimate
C. At delivery
D. After payment
