OMGT 5373 Exam Actual Exam 2026 | Quality Management
Exam | All Questions and Correct Answers | Verified
Answers | Brand New Version!
Question 1
Which of these is a trait of medieval guilds?
A) Focus on mass production over quality.
B) Encouragement of individual competition.
C) Inspection committees which recognized superior products with stamps.
D) Disregard for elderly and infirm members.
E) Open access to master status without apprenticeship.
Correct Answer: C) Inspection committees which recognized superior
products with stamps
Rationale: Medieval guilds were characterized by inspection
committees that recognized superior products with stamps, care for
elderly and infirm members, quality standards, and a
master/apprentice caste system.
Question 2
"Test and inspection" activities fall under which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Rework
Correct Answer: B) appraisal
Rationale: Appraisal costs are incurred to determine the degree of
conformance to quality requirements, including activities like
testing and inspection.
Question 3
"Returns" are categorized as which type of Cost of Quality?
A) Prevention
B) Appraisal
,C) Internal Failure
D) External Failure
E) Rework
Correct Answer: D) external failure
Rationale: External failure costs occur when a defective product or
service is delivered to the customer, leading to issues like returns,
warranty claims, and loss of goodwill.
Question 4
"Training" is classified under which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Inspection
Correct Answer: A) prevention
Rationale: Prevention costs are incurred to prevent defects from
occurring in the first place, such as quality planning, training, and
design reviews.
Question 5
"Periodically measuring the calibration of instruments" is an example of
which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Quality planning
Correct Answer: B) appraisal
Rationale: Periodically measuring the calibration of instruments is an
appraisal cost, as it involves evaluating to ensure quality
conformance.
, Question 6
"Ensuring a design that can be manufactured" falls under which type of Cost
of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Scrap
Correct Answer: A) prevention
Rationale: Ensuring a design that can be manufactured is a
prevention cost, as it aims to prevent defects by designing quality
into the product from the outset.
Question 7
"Recalls" are categorized as which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Rework
Correct Answer: D) external failure
Rationale: Recalls are external failure costs, as they involve
addressing defective products that have already reached the
customer.
Question 8
"Scrap" is an example of which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Returns
Exam | All Questions and Correct Answers | Verified
Answers | Brand New Version!
Question 1
Which of these is a trait of medieval guilds?
A) Focus on mass production over quality.
B) Encouragement of individual competition.
C) Inspection committees which recognized superior products with stamps.
D) Disregard for elderly and infirm members.
E) Open access to master status without apprenticeship.
Correct Answer: C) Inspection committees which recognized superior
products with stamps
Rationale: Medieval guilds were characterized by inspection
committees that recognized superior products with stamps, care for
elderly and infirm members, quality standards, and a
master/apprentice caste system.
Question 2
"Test and inspection" activities fall under which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Rework
Correct Answer: B) appraisal
Rationale: Appraisal costs are incurred to determine the degree of
conformance to quality requirements, including activities like
testing and inspection.
Question 3
"Returns" are categorized as which type of Cost of Quality?
A) Prevention
B) Appraisal
,C) Internal Failure
D) External Failure
E) Rework
Correct Answer: D) external failure
Rationale: External failure costs occur when a defective product or
service is delivered to the customer, leading to issues like returns,
warranty claims, and loss of goodwill.
Question 4
"Training" is classified under which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Inspection
Correct Answer: A) prevention
Rationale: Prevention costs are incurred to prevent defects from
occurring in the first place, such as quality planning, training, and
design reviews.
Question 5
"Periodically measuring the calibration of instruments" is an example of
which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Quality planning
Correct Answer: B) appraisal
Rationale: Periodically measuring the calibration of instruments is an
appraisal cost, as it involves evaluating to ensure quality
conformance.
, Question 6
"Ensuring a design that can be manufactured" falls under which type of Cost
of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Scrap
Correct Answer: A) prevention
Rationale: Ensuring a design that can be manufactured is a
prevention cost, as it aims to prevent defects by designing quality
into the product from the outset.
Question 7
"Recalls" are categorized as which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Rework
Correct Answer: D) external failure
Rationale: Recalls are external failure costs, as they involve
addressing defective products that have already reached the
customer.
Question 8
"Scrap" is an example of which type of Cost of Quality?
A) Prevention
B) Appraisal
C) Internal Failure
D) External Failure
E) Returns
