Intro to Hospitality Management Exam
1 questions n answers rated A+
Hospitality - correct answer ✔✔ Comes from the French term hospice, meaning "to provide
care/shelter for travelers."
There was a rapid development of hotels, motels, fast food, and coffee shops after World War II
- correct answer ✔✔ True
Moment of Truth - correct answer ✔✔ An expression used to describe a guest and an associate
meeting - as when a guest walks into a restaurant
Managed Services - correct answer ✔✔ Foodservices are provided for airlines, military facilities,
schools, health care operations, business and industry
Hotel Business - correct answer ✔✔ Provides career opportunities to associates to help make
reservations, greet, assist, and serve guests
Restaurant Business - correct answer ✔✔ Fulfills guests' diverse needs and wants
Empowerment - correct answer ✔✔ Turning over decision-making responsibilities and authority
to front-line employees
Sustanibility - correct answer ✔✔ The ability to achieve continuing economic prosperity while
protecting the natural resources of the planet and providing a high quality of life for its people
and future generations
, Henry Flaggler - correct answer ✔✔ The Breakers
External Customer - correct answer ✔✔ Their satisfaction ultimately measures a company's
success, since they are the people who are willing to pay for a company's services
Internal Customers - correct answer ✔✔ The people inside any company who receive or benefit
from the output of work done by others in the company
CHRIE - correct answer ✔✔ The global advocate of hospitality and tourism education
NRA - correct answer ✔✔ National Restaurant Association
AH&LA - correct answer ✔✔ American Hotel & Lodging Association
ISES - correct answer ✔✔ International Special Events Society
PCMA - correct answer ✔✔ Professional Convention Management Association
NSMH - correct answer ✔✔ National Society of Minorities in Hospitality
Back of the House - correct answer ✔✔ The area in a hospitality establishment that guests
usually do not view, including all areas responsible for food quality and production, such as the
kitchen and recieving, office, and storage areas
Front of the House - correct answer ✔✔ The area in a hospitality establisment that guests view,
such as the entrance and dining room
Tourism - correct answer ✔✔ World's largest industry
1 questions n answers rated A+
Hospitality - correct answer ✔✔ Comes from the French term hospice, meaning "to provide
care/shelter for travelers."
There was a rapid development of hotels, motels, fast food, and coffee shops after World War II
- correct answer ✔✔ True
Moment of Truth - correct answer ✔✔ An expression used to describe a guest and an associate
meeting - as when a guest walks into a restaurant
Managed Services - correct answer ✔✔ Foodservices are provided for airlines, military facilities,
schools, health care operations, business and industry
Hotel Business - correct answer ✔✔ Provides career opportunities to associates to help make
reservations, greet, assist, and serve guests
Restaurant Business - correct answer ✔✔ Fulfills guests' diverse needs and wants
Empowerment - correct answer ✔✔ Turning over decision-making responsibilities and authority
to front-line employees
Sustanibility - correct answer ✔✔ The ability to achieve continuing economic prosperity while
protecting the natural resources of the planet and providing a high quality of life for its people
and future generations
, Henry Flaggler - correct answer ✔✔ The Breakers
External Customer - correct answer ✔✔ Their satisfaction ultimately measures a company's
success, since they are the people who are willing to pay for a company's services
Internal Customers - correct answer ✔✔ The people inside any company who receive or benefit
from the output of work done by others in the company
CHRIE - correct answer ✔✔ The global advocate of hospitality and tourism education
NRA - correct answer ✔✔ National Restaurant Association
AH&LA - correct answer ✔✔ American Hotel & Lodging Association
ISES - correct answer ✔✔ International Special Events Society
PCMA - correct answer ✔✔ Professional Convention Management Association
NSMH - correct answer ✔✔ National Society of Minorities in Hospitality
Back of the House - correct answer ✔✔ The area in a hospitality establishment that guests
usually do not view, including all areas responsible for food quality and production, such as the
kitchen and recieving, office, and storage areas
Front of the House - correct answer ✔✔ The area in a hospitality establisment that guests view,
such as the entrance and dining room
Tourism - correct answer ✔✔ World's largest industry
