,Table of Contents qy qy
Part 1: Introduction
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Chapter 1: What Is Organizational Behavior?
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Part 2: The Individual
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Chapter 2: Diversity in Organizations
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Chapter 3: Attitudes and Job Satisfactio
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n Chapter 4: Emotions and Moods Ch
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apter 5: Personality and Values
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Chapter 6: Perception and Individual Decision Making
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Chapter 7: Motivation Concepts
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Chapter 8: Motivation: From Concepts to Applications
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Part 3: The Group
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Chapter 9: Foundations of Group Behavior C
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hapter 10: Understanding Work Teams Chap
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ter 11: Communication
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Chapter 12: Leadership Chapt qy qy qy
er 13: Power and Politics
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Chapter 14: Conflict and Negotiation P
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art 4: The Organization System
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Chapter 15: Foundations of Organization Structure Chap
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ter 16: Organizational Culture
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Chapter 17: Human Resource Policies and Practices Chap
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ter 18: Organizational Change and Stress Management
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,Organizational Behavior, 15e (Robbins/Judge) Cha qy qy qy qy
pter 1 What Is Organizational Behavior?
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1) are defined as people who oversee the activities of others and who are responsible for attaini
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ng goals in organizations.
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A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
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2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
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l warming project and decides what tasks related to creating awareness about the issue need to be done. In
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addition, she is also deciding which members of her team will work on engaging with the public and which
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will work on lobbying with the government. She is also assigning people as team members to ensure that ta
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sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
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A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
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3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
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cy project. During the project, she needs to motivate team members to attain their project milestones and
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direct them through different phases of the project. Which of the following kinds of functions will these
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tasks be covered under?
qy qy qy
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading q
yAnswer: qy
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
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cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
cating more members for the implementation phase. By doing this, which of the following functions is she
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A q y
5) Which of the following functions do managers undertake as part of planning functions?
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A) defining an organization's goals qy qy qy
B) implementing strategies for achieving goals qy qy qy qy
C) executing plans to integrate activities qy qy qy qy
D) accomplishing goals of a project qy qy qy qy
E) employing strategies to coordinate tasks qy qy qy qy
Answer: A
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6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
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ant may be termed as a
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A) leader
B) figurehead
C) resource allocator qy
D) negotiator
E) disturbance handler qy
Answer: B
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7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
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in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
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m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
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new product. Which of the following roles is Ortiz playing?
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A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
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8) Regina George works as a campaign manager in a not-for-
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profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
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with managers who are working on the issue of food safety. Through her network of contacts, she strives to
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
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roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
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A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator qy
Answer: C
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9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
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winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
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anagerial roles? qy
A) figurehead
B) leader
C) symbol head qy
D) monitor
E) spokesperson
Part 1: Introduction
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Chapter 1: What Is Organizational Behavior?
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Part 2: The Individual
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Chapter 2: Diversity in Organizations
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Chapter 3: Attitudes and Job Satisfactio
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n Chapter 4: Emotions and Moods Ch
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apter 5: Personality and Values
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Chapter 6: Perception and Individual Decision Making
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Chapter 7: Motivation Concepts
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Chapter 8: Motivation: From Concepts to Applications
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Part 3: The Group
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Chapter 9: Foundations of Group Behavior C
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hapter 10: Understanding Work Teams Chap
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ter 11: Communication
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Chapter 12: Leadership Chapt qy qy qy
er 13: Power and Politics
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Chapter 14: Conflict and Negotiation P
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art 4: The Organization System
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Chapter 15: Foundations of Organization Structure Chap
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ter 16: Organizational Culture
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Chapter 17: Human Resource Policies and Practices Chap
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ter 18: Organizational Change and Stress Management
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,Organizational Behavior, 15e (Robbins/Judge) Cha qy qy qy qy
pter 1 What Is Organizational Behavior?
qy q y qy qy qy
1) are defined as people who oversee the activities of others and who are responsible for attaini
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
ng goals in organizations.
qy qy qy
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
qy qy
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
addition, she is also deciding which members of her team will work on engaging with the public and which
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
qy qy qy qy qy qy qy qy qy qy qy qy qy qy
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
qy qy
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
cy project. During the project, she needs to motivate team members to attain their project milestones and
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
direct them through different phases of the project. Which of the following kinds of functions will these
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
tasks be covered under?
qy qy qy
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading q
yAnswer: qy
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
cating more members for the implementation phase. By doing this, which of the following functions is she
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A q y
5) Which of the following functions do managers undertake as part of planning functions?
qy qy qy qy qy qy qy qy qy qy qy qy
A) defining an organization's goals qy qy qy
B) implementing strategies for achieving goals qy qy qy qy
C) executing plans to integrate activities qy qy qy qy
D) accomplishing goals of a project qy qy qy qy
E) employing strategies to coordinate tasks qy qy qy qy
Answer: A
qy q y
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
ant may be termed as a
qy . qy qy qy qy
A) leader
B) figurehead
C) resource allocator qy
D) negotiator
E) disturbance handler qy
Answer: B
qy qy
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy q
new product. Which of the following roles is Ortiz playing?
y qy qy qy qy qy qy qy qy qy
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
qy q y
8) Regina George works as a campaign manager in a not-for-
qy qy qy qy qy qy qy qy qy
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
qy qy qy qy qy qy qy qy qy qy qy qy qy qy
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy q
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
y qy qy qy qy qy qy qy qy qy qy qy qy qy qy
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator qy
Answer: C
qy qy
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
qy qy qy qy qy qy qy qy qy qy qy qy qy qy qy
anagerial roles? qy
A) figurehead
B) leader
C) symbol head qy
D) monitor
E) spokesperson
