CCRM ( CALIFORNIA CERTIFIED
RESIDENTIAL MANAGER) QUESTIONS
AND ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
NEWLY UPDATED 2025
California Law Requirement
✔✔ Answer:
Every rental housing community with 16 units or more must have an employee or
owner residing on-site.
Maximizing Rental Revenues
✔✔ Answer:
To maximize rental revenues, it is necessary to set competitive rents.
Gross Potential Rent (GPR)
✔✔ Answer:
The total of all current market rents for each unit.
Used as: Rent roll and revenue projection
Formula:
Total number of units × Market rent per unit × 12 (months)
Gross Annual Rent (GAR)
✔✔ Answer:
The total of all current actual rental rates for occupied units and market rent
for vacant units.
Used for: Revenue budgeting
, Formula:
(Sum of all current occupied unit rents + Market rent of vacant units) × 12
rent per square foot. -ANSWER✔✔is the current rent divided by the unit square
footage. (example : $1050 divided by 800 sq. ft= $1.31 per sq ft.) this formula is
use to compare actual pricing with competitors .
when applying concessions -ANSWER✔✔is not necessary to give the discount of
the first month's rent discounts can be given off the last month or as a discounted
rental rate for each month of the tenancy.
ancillary income -ANSWER✔✔refers to sources of revenue other than rents .
A reasonable accommodation is required when ? -ANSWER✔✔a request for a
reasonable acomodation can be made a any time , from the initial contact with a
prospect to the final stages of the eviction process.
occupancy standards -ANSWER✔✔are highly debated issues within the industry ,
since there are mot set laws or regulations stating how many occupants an owner
must allow in a rental unit.
if 18 years or older -ANSWER✔✔A separate application should be required of
each adult applicant .
a standard goal should be? -ANSWER✔✔to convert 75% of all calls to walk - in
traffic.
, all emails -ANSWER✔✔should be responded to immediately ( within the 2 hour
time frame ) prospects communicating email experts a quick reply .
what is the important objective of a prospect visit ? -ANSWER✔✔to demonstrate
the product, benefits, and service of the property.
steering -ANSWER✔✔is an attempt to control the outcome of where a person will
live based on their protected class or your personal opinion.
there are two types of objections. conditions and stalls -ANSWER✔✔conditions :
are something that prevents the prospect from purchasing until their stipulation is
met.
stalls: occur when the prospect is putting off making a decision.
criminal background checks -ANSWER✔✔if criminal background checks are
performed, they must be performed on every applicant.
there must be a legal reason to deny an application such as -
ANSWER✔✔incomplete or false information on the application , unverifiable
information, poor rental history or poor credit.
california law states security deposit -ANSWER✔✔charge can be no more than
three times the monthly rent if the unit is furnished . or more than twice the
monthly rent if the unit is unfurnished .
effective January 2013 -ANSWER✔✔the law prohibits a landlord from requiring
tenants pay rent or the security deposit by electronic founds transfer (EFT) or cash
only . A least one other form of payment must be allowed, such as checks or
money orders.
RESIDENTIAL MANAGER) QUESTIONS
AND ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
NEWLY UPDATED 2025
California Law Requirement
✔✔ Answer:
Every rental housing community with 16 units or more must have an employee or
owner residing on-site.
Maximizing Rental Revenues
✔✔ Answer:
To maximize rental revenues, it is necessary to set competitive rents.
Gross Potential Rent (GPR)
✔✔ Answer:
The total of all current market rents for each unit.
Used as: Rent roll and revenue projection
Formula:
Total number of units × Market rent per unit × 12 (months)
Gross Annual Rent (GAR)
✔✔ Answer:
The total of all current actual rental rates for occupied units and market rent
for vacant units.
Used for: Revenue budgeting
, Formula:
(Sum of all current occupied unit rents + Market rent of vacant units) × 12
rent per square foot. -ANSWER✔✔is the current rent divided by the unit square
footage. (example : $1050 divided by 800 sq. ft= $1.31 per sq ft.) this formula is
use to compare actual pricing with competitors .
when applying concessions -ANSWER✔✔is not necessary to give the discount of
the first month's rent discounts can be given off the last month or as a discounted
rental rate for each month of the tenancy.
ancillary income -ANSWER✔✔refers to sources of revenue other than rents .
A reasonable accommodation is required when ? -ANSWER✔✔a request for a
reasonable acomodation can be made a any time , from the initial contact with a
prospect to the final stages of the eviction process.
occupancy standards -ANSWER✔✔are highly debated issues within the industry ,
since there are mot set laws or regulations stating how many occupants an owner
must allow in a rental unit.
if 18 years or older -ANSWER✔✔A separate application should be required of
each adult applicant .
a standard goal should be? -ANSWER✔✔to convert 75% of all calls to walk - in
traffic.
, all emails -ANSWER✔✔should be responded to immediately ( within the 2 hour
time frame ) prospects communicating email experts a quick reply .
what is the important objective of a prospect visit ? -ANSWER✔✔to demonstrate
the product, benefits, and service of the property.
steering -ANSWER✔✔is an attempt to control the outcome of where a person will
live based on their protected class or your personal opinion.
there are two types of objections. conditions and stalls -ANSWER✔✔conditions :
are something that prevents the prospect from purchasing until their stipulation is
met.
stalls: occur when the prospect is putting off making a decision.
criminal background checks -ANSWER✔✔if criminal background checks are
performed, they must be performed on every applicant.
there must be a legal reason to deny an application such as -
ANSWER✔✔incomplete or false information on the application , unverifiable
information, poor rental history or poor credit.
california law states security deposit -ANSWER✔✔charge can be no more than
three times the monthly rent if the unit is furnished . or more than twice the
monthly rent if the unit is unfurnished .
effective January 2013 -ANSWER✔✔the law prohibits a landlord from requiring
tenants pay rent or the security deposit by electronic founds transfer (EFT) or cash
only . A least one other form of payment must be allowed, such as checks or
money orders.
