Page |1
OPSY 5315 RAO EXAM 2 ACTUAL EXAM TEST BANK
2025/2026 NEWEST ACTUAL EXAM WITH COMPLETE
QUESTIONS AND VERIFIED ANSWERS |ALREADY GRADED
A+|
Which of the following industries is most likely to have low
equipment utilization?
a. Restaurants
b. Chemical processing
c. Commercial banking - ANSWER-Restaurants
Of the five tools used for process analysis and design, which one
focuses on the customer interaction?
a. Service blueprinting
b. Time-function mapping
c. Flowchart - ANSWER-Service blueprinting
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Which of the following technologies would enable a cashier to
scan the entire contents of a shopping cart in seconds?
a. AGV
b. ASRS
c. RFID - ANSWER-RFID
A job shop is an example of __________.
a. a repetitive process
b. an intermittent process
c. a specialized process - ANSWER-an intermittent process
Which one of the following technologies is used only for material
handling, not actual production or assembly?
a. AGV
b. FMS
c. CIM - ANSWER-AGV
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Service blueprinting __________.
a. provides the basis to understand how to negotiate with
suppliers
b. determines the best time for each step in the process
c. focuses on the provider's interaction with the customer -
ANSWER-focuses on the provider's interaction with the customer
In mass service and professional service, the operations manager
should focus on __________.
a. human resources
b. equipment maintenance
c. automation - ANSWER-human resources
A system using an automated work cell controlled by electronic
signals from a common centralized computer facility is called
__________.
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a. a computer numeric control system
b. an AGV system
c. a flexible manufacturing system - ANSWER-a flexible
manufacturing system
The use of information technology to monitor and control a
physical process is known as __________.
a. numeric control
b. computer-aided design
c. process control - ANSWER-process control
Which of the quadrants in the service process matrix has high
labor intensity and low customization?
a. Service factory
b. Mass service
c. Professional service - ANSWER-Mass service
OPSY 5315 RAO EXAM 2 ACTUAL EXAM TEST BANK
2025/2026 NEWEST ACTUAL EXAM WITH COMPLETE
QUESTIONS AND VERIFIED ANSWERS |ALREADY GRADED
A+|
Which of the following industries is most likely to have low
equipment utilization?
a. Restaurants
b. Chemical processing
c. Commercial banking - ANSWER-Restaurants
Of the five tools used for process analysis and design, which one
focuses on the customer interaction?
a. Service blueprinting
b. Time-function mapping
c. Flowchart - ANSWER-Service blueprinting
, Page |2
Which of the following technologies would enable a cashier to
scan the entire contents of a shopping cart in seconds?
a. AGV
b. ASRS
c. RFID - ANSWER-RFID
A job shop is an example of __________.
a. a repetitive process
b. an intermittent process
c. a specialized process - ANSWER-an intermittent process
Which one of the following technologies is used only for material
handling, not actual production or assembly?
a. AGV
b. FMS
c. CIM - ANSWER-AGV
, Page |3
Service blueprinting __________.
a. provides the basis to understand how to negotiate with
suppliers
b. determines the best time for each step in the process
c. focuses on the provider's interaction with the customer -
ANSWER-focuses on the provider's interaction with the customer
In mass service and professional service, the operations manager
should focus on __________.
a. human resources
b. equipment maintenance
c. automation - ANSWER-human resources
A system using an automated work cell controlled by electronic
signals from a common centralized computer facility is called
__________.
, Page |4
a. a computer numeric control system
b. an AGV system
c. a flexible manufacturing system - ANSWER-a flexible
manufacturing system
The use of information technology to monitor and control a
physical process is known as __________.
a. numeric control
b. computer-aided design
c. process control - ANSWER-process control
Which of the quadrants in the service process matrix has high
labor intensity and low customization?
a. Service factory
b. Mass service
c. Professional service - ANSWER-Mass service
