NHA - Cer fied Medical Administra ve Assistant
(CMAA) Study Guide AVTEC Ques ons and answers
Newest RATED A+ 2025/2026 UPDATED NEW!
Computer Scheduling - CORRECT ANSWERS Electronic appointment book
Book Scheduling - CORRECT ANSWERS Hard copy appointment book
Wave Booking - CORRECT ANSWERS Pa"ents are scheduled at the same "me each hour to
create short-term flexibility each hour.
Modified Wave Booking - CORRECT ANSWERS Wave booking can be modified in a couple of
different ways. One example of this approach is to schedule two pa"ents to come at 9 a.m. and
one pa"ent at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - CORRECT ANSWERS Two pa"ents are scheduled to come at the same "me to
see the same physician.
Stream/"me-Specific Scheduling - CORRECT ANSWERS Scheduling pa"ents for specific "mes at
regular intervals. The amount of "me allo2ed depends on the reason for the visit.
Open Booking ("dal wave scheduling) - CORRECT ANSWERS Pa"ents are not scheduled for a
specific "me, but told to come in at intermi2ent "mes. They are seen in the order in which the
arrive.
Cluster or Categoriza"on Booking - CORRECT ANSWERS Booking a number of pa"ents who
have specific needs together at the same "me of day.
, Matrix - CORRECT ANSWERS A grid with "me slots blocked out when physicians are
unavailable or the office is closed.
Template - CORRECT ANSWERS A document with a preset format that is used as a star"ng
point so that it does not have e recreated each "me.
Screening System - CORRECT ANSWERS Procedures to priori"ze the urgency of a call to
determine when the pa"ent should be seen.
Cer"fied Mail - CORRECT ANSWERS First-class mail that also gives the mail added protec"on
by offering insurance, tracking, and return receipt op"ons.
Appointment Cards - CORRECT ANSWERS Used to remind pa"ents of scheduled appointments
and to eliminate misunderstandings about dates and "me.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - CORRECT ANSWERS
Legisla"on that includes Title II, the first parameters designed to protect the privacy and
security of pa"ent informa"on.
What are three advantages of computer scheduling? - CORRECT ANSWERS Display available
and scheduled "mes; length and type of appointment required and day or "me preferences.
When scheduling appointments, what factors need to be taken into account? - CORRECT
ANSWERS The needs of the pa"ent, the habits and preferences of the provider, and the
capacity of the facility.
Electronic Medical Record (EMR) - CORRECT ANSWERS An electronic record of health
informa"on that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organiza"on.
(CMAA) Study Guide AVTEC Ques ons and answers
Newest RATED A+ 2025/2026 UPDATED NEW!
Computer Scheduling - CORRECT ANSWERS Electronic appointment book
Book Scheduling - CORRECT ANSWERS Hard copy appointment book
Wave Booking - CORRECT ANSWERS Pa"ents are scheduled at the same "me each hour to
create short-term flexibility each hour.
Modified Wave Booking - CORRECT ANSWERS Wave booking can be modified in a couple of
different ways. One example of this approach is to schedule two pa"ents to come at 9 a.m. and
one pa"ent at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - CORRECT ANSWERS Two pa"ents are scheduled to come at the same "me to
see the same physician.
Stream/"me-Specific Scheduling - CORRECT ANSWERS Scheduling pa"ents for specific "mes at
regular intervals. The amount of "me allo2ed depends on the reason for the visit.
Open Booking ("dal wave scheduling) - CORRECT ANSWERS Pa"ents are not scheduled for a
specific "me, but told to come in at intermi2ent "mes. They are seen in the order in which the
arrive.
Cluster or Categoriza"on Booking - CORRECT ANSWERS Booking a number of pa"ents who
have specific needs together at the same "me of day.
, Matrix - CORRECT ANSWERS A grid with "me slots blocked out when physicians are
unavailable or the office is closed.
Template - CORRECT ANSWERS A document with a preset format that is used as a star"ng
point so that it does not have e recreated each "me.
Screening System - CORRECT ANSWERS Procedures to priori"ze the urgency of a call to
determine when the pa"ent should be seen.
Cer"fied Mail - CORRECT ANSWERS First-class mail that also gives the mail added protec"on
by offering insurance, tracking, and return receipt op"ons.
Appointment Cards - CORRECT ANSWERS Used to remind pa"ents of scheduled appointments
and to eliminate misunderstandings about dates and "me.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - CORRECT ANSWERS
Legisla"on that includes Title II, the first parameters designed to protect the privacy and
security of pa"ent informa"on.
What are three advantages of computer scheduling? - CORRECT ANSWERS Display available
and scheduled "mes; length and type of appointment required and day or "me preferences.
When scheduling appointments, what factors need to be taken into account? - CORRECT
ANSWERS The needs of the pa"ent, the habits and preferences of the provider, and the
capacity of the facility.
Electronic Medical Record (EMR) - CORRECT ANSWERS An electronic record of health
informa"on that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organiza"on.
