Objective Assessment| Actual Questions
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C715 Organizational Behavior | Objective Assessment
Group role
,Group status
Group conformity
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Formal group Increased diversity of views
Norming Group role
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Definition
Management has noticed that the quality improvement work group is
struggling because members seem to be working in different
directions.
Which suggested action can the company take to increase group
cohesiveness?
Choose 1 answer
Make the group larger
Physically isolate the group
Establish more rigid roles for group members
Decrease the difficulty of becoming a group member
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Take action on problems as individual
Socialization process
members as well as in work teams
Physically isolate the group Increased diversity of views
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Definition
Which conflict-resolution techniques might a manager use to control
the level of conflict that has become dysfunctional?
Choose 1 answer
Roughing and compromise
Authoritative command and roughing
Expansion of resources and confrontation
Superordinate goals and altering the structural variables
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Provides vision and sense of mission Superordinate goals and
and gains trust altering the structural variables
, To provide feedback and determine Attention to detail, innovation and
reward allocations risk taking, people orientation
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Definition
Which approach might be used to mentor a less-experienced
employee?
Choose 1 answer
Coaching and threatening
Refereeing and counseling
Counseling and sponsorship
Threatening and sponsorship
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Video conferencing technology Counseling and sponsorship
With defensive behaviors Cross-functional team
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