HRM2604 ASSESSMENT 02 SEMESTER 2 2025 1.1 If the results approach is applied to measure employee performance at SunSure, what are the three key questions that need to be asked for each employee? Apply each of these questions specifically to Naledi’s rol

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QUESTION 1 .......................................................................................................................... 4
1.1 If the results approach is applied to measure employee performance at SunSure, what are
the three key questions that need to be asked for each employee? Apply each of these
questions specifically to Naledi’s role as a sales consultant. (6)............................................... 4
1.2 In the case study, Naledi’s performance is evaluated solely by her supervisor. .................... 6
 Identify other possible sources of performance information that could be used to assess her
work. (6) ................................................................................................................................ 6
 Determine an advantage of including multiple sources in the evaluation process and relate it
to Naledi’s situation. (2).......................................................................................................... 6
 State and briefly describe the performance rating method that involves gathering feedback
from multiple sources. (2)....................................................................................................... 6
1.3 Naledi received feedback from her supervisor via e-mail. Explain how performance
information should ideally be collected and documented in the twenty-first century. (3) ........... 8
1.4 What possible reasons might Naledi’s supervisor have for inflating her performance ratings,
even though Naledi herself feels she did not deserve such a high rating? (6) ........................... 10
QUESTION 2 ........................................................................................................................ 13
2.1 In the case study, Imran and Aisha’s performance appraisals show clear examples of rater
errors. For each case: ........................................................................................................... 13
 Identify the type of rater error (2) ........................................................................................ 13
 Briefly define it (2) ............................................................................................................. 13
 Explain how the error is demonstrated in the employee’s situation. (2) ................................ 13
2.2 Aisha disagrees with the performance rating she received from her supervisor. Which formal
process could she follow to address this? Explain briefly what this process entails and on what
grounds could she base it on? (6) .......................................................................................... 15
2.3 What type of training could Imran and Aisha’s manager undergo to avoid such situations in
the future? (1) ...................................................................................................................... 17
2.4 In the cases of both Imran and Aisha, their supervisor had the option of adopting a coaching
approach to address the challenges they were facing. ........................................................... 17
 Explain your understanding of the concept of coaching. (2) ................................................ 17
 Select either Imran or Aisha and show how the coaching process could be applied in practice
to improve that employee’s performance. Ensure that your response relates directly to the
employee that you have chosen. (10) .................................................................................... 17




Education is the most powerful weapon which you can use to change the world