1|Page
USPS SSA ACTUAL FINAL EXAM | WITH COMPLETE
QUESTIONS AND ANSWERS | 2025/206 LATEST UPDATED | 100
% RATED AND VERIFIED SOLUTIONS | GET AN A+
Postal service employees operate under a mandate to protect and preserve the mail place in its. -
(ANSWER)Custody
A violation of security and sanctity of the mail is. - (ANSWER)Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is too. - (ANSWER)Deliver a first impression
The type of communication that can enhance or contradict messages is - (ANSWER)Non-
verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure
their needs are met. - (ANSWER)GIST
For a mail piece to be considered a flat-sized mail pied it must pass the. -
(ANSWER)Flexibility test
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Why is maintaining the security and sanctity of the mail one is the core responsibilities of the
postal service. - (ANSWER)Installs customer confidence
Successful sales transactions occur when the sales and service associate. - (ANSWER)Make
and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office. -
(ANSWER)Provide excellent customer service
The US postal service is the only delivery service that reaches - (ANSWER)Every address in
the nation
An organized workstation creates a more ______ workplace - (ANSWER)Efficient
How a sales and service (SSA) conducts themselves on the job effect the - (ANSWER)Postal
brand
An active listening technique used to create a successful transaction is called. -
(ANSWER)Clarifying
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One of the first things a customer notices about a Sales and Service associate (SSA) is their. -
(ANSWER)Personal appearance
The primary law enforcement for the United States postal service is. - (ANSWER)Postal
inspection service
Preferred services that usually offer the customer the best value are. - (ANSWER)Priority mail
express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area.
The SSA may offer this service - (ANSWER)Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and.... - (ANSWER)Business
documents
Any mailable item weighing _____ or less can be sent First Class Mail - (ANSWER)13oz
A priority Mail Express customer is entitled to a refund if the item was. - (ANSWER)Delivered
to the recipient late.
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Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels over
108inches but not more than 130 inches in combined weight and girth - (ANSWER)Oversized
pricing
The maximum length and girth for priority mail is. - (ANSWER)108 inches
A change of address is valid for. - (ANSWER)18 months
When a customer requests premium forwarding service (PFS), the mailpieces are mailed to the
customer using priority mail service. - (ANSWER)Weekly
First class can be ______ for free up to 12 months. - (ANSWER)Forwarded
Migratory bird stamps are essential for - (ANSWER)Hunting
Designated post offices have a service called ____ available for transients - (ANSWER)General
delivery
USPS SSA ACTUAL FINAL EXAM | WITH COMPLETE
QUESTIONS AND ANSWERS | 2025/206 LATEST UPDATED | 100
% RATED AND VERIFIED SOLUTIONS | GET AN A+
Postal service employees operate under a mandate to protect and preserve the mail place in its. -
(ANSWER)Custody
A violation of security and sanctity of the mail is. - (ANSWER)Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is too. - (ANSWER)Deliver a first impression
The type of communication that can enhance or contradict messages is - (ANSWER)Non-
verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure
their needs are met. - (ANSWER)GIST
For a mail piece to be considered a flat-sized mail pied it must pass the. -
(ANSWER)Flexibility test
,2|Page
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the
postal service. - (ANSWER)Installs customer confidence
Successful sales transactions occur when the sales and service associate. - (ANSWER)Make
and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office. -
(ANSWER)Provide excellent customer service
The US postal service is the only delivery service that reaches - (ANSWER)Every address in
the nation
An organized workstation creates a more ______ workplace - (ANSWER)Efficient
How a sales and service (SSA) conducts themselves on the job effect the - (ANSWER)Postal
brand
An active listening technique used to create a successful transaction is called. -
(ANSWER)Clarifying
,3|Page
One of the first things a customer notices about a Sales and Service associate (SSA) is their. -
(ANSWER)Personal appearance
The primary law enforcement for the United States postal service is. - (ANSWER)Postal
inspection service
Preferred services that usually offer the customer the best value are. - (ANSWER)Priority mail
express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area.
The SSA may offer this service - (ANSWER)Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and.... - (ANSWER)Business
documents
Any mailable item weighing _____ or less can be sent First Class Mail - (ANSWER)13oz
A priority Mail Express customer is entitled to a refund if the item was. - (ANSWER)Delivered
to the recipient late.
, 4|Page
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels over
108inches but not more than 130 inches in combined weight and girth - (ANSWER)Oversized
pricing
The maximum length and girth for priority mail is. - (ANSWER)108 inches
A change of address is valid for. - (ANSWER)18 months
When a customer requests premium forwarding service (PFS), the mailpieces are mailed to the
customer using priority mail service. - (ANSWER)Weekly
First class can be ______ for free up to 12 months. - (ANSWER)Forwarded
Migratory bird stamps are essential for - (ANSWER)Hunting
Designated post offices have a service called ____ available for transients - (ANSWER)General
delivery
