Verified Test Bank with Questions, Answers, and Detailed
Rationales for Nursing Leadership Success
Nursing sensitive audits -: answers :directly affected by nursing care
Retrospective audits -: answers :after the client receives the care
Concurrent audits -: answers :while the client is receiving care
prospective audits -: answers :how future client care will be affected
Performance appraisal -: answers :process by which a supervisor evaluates an
employees performance in relation to the job description for that employees position
done at regular intervals
Interpersonal conflict -: answers :occurs within a person and can involve internal
struggle
Ex. nurse wants to move up in career ladder but finds time with family is compromised
interpersonal conflict -: answers :between 2 or more people with differing values,
goals, or beliefs; bullying
Ex. new nurse is given a heavier assignment than others and is denied any help
intergroup conflict -: answers :between 2 or more groups
, Ex. confusion as to if it is the units responsibility or dietary to pass meal trays
latent conflict -: answers :conflict has yet to develop but factors are present
perceived conflict -: answers :problem is present although an actual conflict might not
exist
Ex. nurse thinks manager is unfair with scheduling although its just the manager didnt
understand what the nurse wanted
Felt conflict -: answers :feel an emotional response to the conflict
manifest conflict -: answers :parties involved are aware of conflict and action is taken
conflict aftermath -: answers :completion of the conflict process
steps to problem solving -: answers :Identify the problem
discuss possible solutions
analyze identified solutions
select a solution
implement selected solution
evaluate the solutions ability to resolve the original problem
negotiation -: answers :resolve ongoing conflict
agree on steps to take
bargain to protect individual or collective interests
pursue outcomes that benefit mutual interests