LENOVO WARRANTY SERVICE AUTHORIZATION EXAM (RWST016) EXAM | LATEST
UPDATED | ACTUAL EXAM QUESTIONS WITH SOLUTIONS | 100% RATED CORRECT
| 100% VERFIED SOLTIONS | ALREADY GRADED A+
1. Which of the following shows the list of components that must be removed before servicing the LCD panel?:
Hardware Maintenance Manual (HMM)
2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher charge to an object
with a lower charge.
3. One key aspect of exceptional customer service is ______________.: Involving the customer in the solution
process
4. A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it,
grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to
do?: Disconnect the power cable
5. What is the Bootable Generator used for?: To create bootable diagnostics in Windows and Linux.
6. How do you enter BIOS Setup?: Continually tap F1 during system boot
7. What are the two major different types of memory modules that will be found across Lenovo systems?:
DIMMs and SO-DIMMs
8. Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware
scans?: Lenovo Vantage 9. Where is RAM installed?: Memory sockets on Motherboard
10. Which of the following statements are true about replacing the thermal compound on a laptop?: Spread
the thermal compound until the entire surface is covered.
11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that
you do not forget how the cables are installed before you service a system?: Take a photograph
1/8
,13. If you don't have a field kit handy, constantly touching which components in the chassis will give you zero
potential for ESD? (select all that apply): Power Supply Case
Bare metal on the inside of the chassis
14. Lenovo diagnostic tools are available as a ______________ or a downloadable package.: Bootable
15. Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products except for
____________________.: Ideapad models
16. Exceptional customer service creates exceptional ____________, leaving customers feeling positive and
enthusastic about their interactions with Lenovo.: Customer experience
17. Who provides the shipping container to the customer when a system needs to be shipped to the service
depot?: Lenovo
18. Service Technicians are expected to monitor which site to take service courses for new products?: Lenovo
Learning
19 Which of the following are resources customers should use to resolve
Lenovo product issues on their own? (Select all that apply): User Guide
Lenovo Service YouTube channel
20. Which method is suggested for the removal of thermal compound?: Isopropyl alcohol wipes or a cotton swab
dipped in isopropyl alcohol
21. Which Lenovo sub-brand should a customer search for to find products with four usage modes?: Yoga
22. The Maintenance Diskette is a Think Branded system board utility. What is it used for?: To update the system
after a system board has been replaced.
23. Which of the following is an important part of Lenovo's global culture?: diversity
24. You need to replace the system board in a notebook. Which of the following should be ordered along with the
new system board to ensure that the threads of the screws will lock, once installed?: Screw kit
2/8
, 25. Intelligent transformation means changing how customers interact with
___________ and the world around us.: technology
26. Which tool do Idea branded products use for recovery?: OneKey Recovery 27. Of the following systems, which
have cables that are MOST at risk of being damaged, if they are installed incorrectly? (Select all that apply):
Laptop Tablet
28. In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5 inch or 3.5 inch storage
drive?: Screwdriver
29. Which of the following systems may have an LCD panel that includes multiple parts combined into a single
component? (Select all that apply): Touch screen laptop
Tablet
Touch screen All-in-One
30. Where can customers order digital recovery media?: The Lenovo Recovery page.
31. Which Lenovo sub-brand should a customer search for to find powerful gaming products?: Legion
32. When replacing a memory module you should never touch...: The memory module contacts
33. ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and light, L:
mainstream, P or W: workstation,
______________, S: slim/thin.: E: small/medium business-focused
34. In order to disable the internal battery on a system, you must boot the system into which of the following?:
BIOS Setup
35. What is the most common type of storage drive?: Hard Disk Drive
36 Idea product warranties are typically for how long?: One year for parts and labor
37. Which Lenovo preload software program is currently used to update drivers, run device diagnostics, request
support, and discover apps, among other uses?: Lenovo Vantage
3/8
UPDATED | ACTUAL EXAM QUESTIONS WITH SOLUTIONS | 100% RATED CORRECT
| 100% VERFIED SOLTIONS | ALREADY GRADED A+
1. Which of the following shows the list of components that must be removed before servicing the LCD panel?:
Hardware Maintenance Manual (HMM)
2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher charge to an object
with a lower charge.
3. One key aspect of exceptional customer service is ______________.: Involving the customer in the solution
process
4. A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it,
grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to
do?: Disconnect the power cable
5. What is the Bootable Generator used for?: To create bootable diagnostics in Windows and Linux.
6. How do you enter BIOS Setup?: Continually tap F1 during system boot
7. What are the two major different types of memory modules that will be found across Lenovo systems?:
DIMMs and SO-DIMMs
8. Which Lenovo diagnostic tool is best for blue screen errors, slow operating systems, and regular hardware
scans?: Lenovo Vantage 9. Where is RAM installed?: Memory sockets on Motherboard
10. Which of the following statements are true about replacing the thermal compound on a laptop?: Spread
the thermal compound until the entire surface is covered.
11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that
you do not forget how the cables are installed before you service a system?: Take a photograph
1/8
,13. If you don't have a field kit handy, constantly touching which components in the chassis will give you zero
potential for ESD? (select all that apply): Power Supply Case
Bare metal on the inside of the chassis
14. Lenovo diagnostic tools are available as a ______________ or a downloadable package.: Bootable
15. Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products except for
____________________.: Ideapad models
16. Exceptional customer service creates exceptional ____________, leaving customers feeling positive and
enthusastic about their interactions with Lenovo.: Customer experience
17. Who provides the shipping container to the customer when a system needs to be shipped to the service
depot?: Lenovo
18. Service Technicians are expected to monitor which site to take service courses for new products?: Lenovo
Learning
19 Which of the following are resources customers should use to resolve
Lenovo product issues on their own? (Select all that apply): User Guide
Lenovo Service YouTube channel
20. Which method is suggested for the removal of thermal compound?: Isopropyl alcohol wipes or a cotton swab
dipped in isopropyl alcohol
21. Which Lenovo sub-brand should a customer search for to find products with four usage modes?: Yoga
22. The Maintenance Diskette is a Think Branded system board utility. What is it used for?: To update the system
after a system board has been replaced.
23. Which of the following is an important part of Lenovo's global culture?: diversity
24. You need to replace the system board in a notebook. Which of the following should be ordered along with the
new system board to ensure that the threads of the screws will lock, once installed?: Screw kit
2/8
, 25. Intelligent transformation means changing how customers interact with
___________ and the world around us.: technology
26. Which tool do Idea branded products use for recovery?: OneKey Recovery 27. Of the following systems, which
have cables that are MOST at risk of being damaged, if they are installed incorrectly? (Select all that apply):
Laptop Tablet
28. In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5 inch or 3.5 inch storage
drive?: Screwdriver
29. Which of the following systems may have an LCD panel that includes multiple parts combined into a single
component? (Select all that apply): Touch screen laptop
Tablet
Touch screen All-in-One
30. Where can customers order digital recovery media?: The Lenovo Recovery page.
31. Which Lenovo sub-brand should a customer search for to find powerful gaming products?: Legion
32. When replacing a memory module you should never touch...: The memory module contacts
33. ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and light, L:
mainstream, P or W: workstation,
______________, S: slim/thin.: E: small/medium business-focused
34. In order to disable the internal battery on a system, you must boot the system into which of the following?:
BIOS Setup
35. What is the most common type of storage drive?: Hard Disk Drive
36 Idea product warranties are typically for how long?: One year for parts and labor
37. Which Lenovo preload software program is currently used to update drivers, run device diagnostics, request
support, and discover apps, among other uses?: Lenovo Vantage
3/8
