TEST BANK FOR MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE 10TH EDITION BY JAMES R. EVANS WILLIAM M. LINDSAY A+ VERIFIED

, Managing for quality and performance excellence 10th edition test bank by James R. Evans,
dds dds dds dds dds dds dds dds dds dds dds dds dds d


William M. Lindsay ds dds dds


1. Peopleddsviewddsqualityddssubjectivelyddsandddsinddsrelationddstoddsdifferingddscriteriaddsbasedddsonddstheirddsindividualddsrolesddsinddsth
eddsproduction-ddsmarketingddsvalueddschain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.01ddsDefiningddsQuality
KEYWORDS: Bloom's:ddsKnowledge

2. Theddstranscendentddsdefinitionddsofddsqualityddswasddsfirstddsdefinedddsasddstheddsgoodnessddsofddsaddsproduct.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.01ddsDefiningddsQuality
KEYWORDS: Bloom's:ddsComprehension

3. Accordingddstoddstheddsproductddsperspectiveddsofddsquality,ddsaddssmallerddsnumberddsofddsproductddsattributesddsareddsequivalentddstoddshigherd
dsquality.

a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.01ddsDefiningddsQuality
KEYWORDS: Bloom's:ddsKnowledge

4. Theddsuserddsperspectiveddsofddsqualityddsjudgesddsaddsproductddsbasedddsonddshowddswellddstheddsproductddsperformsddsitsddsintendedddsfunction.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.01ddsDefiningddsQuality
KEYWORDS: Bloom's:ddsKnowledge

5. Accordingddstoddstheddsmanufacturingddsperspectiveddsofddsquality,ddsqualityddsisddsbasedddsonddstheddsconsistencyddsbetweenddsgoodsddsandddss
ervices.
a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsModerate
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.01ddsDefiningddsQuality
KEYWORDS: Bloom's:ddsComprehension

6. Inspectionddswasddstheddsprimaryddsmeansddsofddsqualityddscontrolddsduringddstheddsfirstddshalfddsofddstheddstwentiethddscentury.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.02ddsHistoryddsofddsQualityddsManagement
KEYWORDS: Bloom's:ddsKnowledge

7. Duringddsthedds1940sddsanddds1950s,ddsafterddsWorldddsWarddsII,ddstheddsqualityddsofddsproductsddswasddstheddsmostddsimportantdd
spriorityddsofddstopddsmanagersddsasddsitddswasddsrecognizedddsasddstheddskeyddstoddsworldwideddssuccess.

a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:ddsModerate
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.02ddsHistoryddsofddsQualityddsManagement
KEYWORDS: Bloom's:ddsComprehension

8. Althoughddsqualityddscanddsdriveddsbusinessddssuccess,ddsitddscannotddsguaranteeddsit,ddsandddsoneddsmustddsnotddsinferddsthatddsbusin
essddsfailuresddsorddsstockddspriceddsdropsddsareddstheddsresultddsofddspoorddsquality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsModerate
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.02ddsHistoryddsofddsQualityddsManagement
KEYWORDS: Bloom's:ddsComprehension

9. TheddsSixddsSigmaddsapproachddsforddsqualityddsimprovementddsrequiresddsincreasedddslevelsddsofddstrainingddsandddseducationddsforddsm
anagers,ddsandddsnotddsforddsfront-lineddsemployees.
a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.02ddsHistoryddsofddsQualityddsManagement
KEYWORDS: Bloom's:ddsKnowledge

10. Itddsisddstheddsresponsibilityddsofddstheddsmarketingddsandddssalesddsdepartmentddstoddslearnddsaboutddstheddsproductsddsandddsproduc
tddsfeaturesddsthatddsconsumersddswant,ddsandddstheddspricesddstheyddsareddswillingddstoddspayddsforddsthoseddsproducts.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.03ddsQualityddsinddsManufacturing
KEYWORDS: Bloom's:ddsKnowledge

11. Theddsreceivingddsdepartmentddsinddsanddsorganizationddsensuresddsthatddstheddsdeliveredddsitemsddsareddsofddstheddsqualityddssp
ecifiedddsbyddstheddspurchaseddscontract.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.03ddsQualityddsinddsManufacturing
KEYWORDS: Bloom's:ddsKnowledge

12. Theddsfunctionddsofddstoolddsengineersddsinddsmanufacturingddsindustriesddsisddstoddsworkddswithddsproductddsdesignddsengineer
sddstoddsdevelopddsrealisticddsspecifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:ddsEasy
ACCREDITINGddsSTANDARDS:d d s BUSPROG:ddsAnalytic
DISC:ddsCreationddsofddsValue
TOPICS: DESC.EVAB.17.01.03ddsQualityddsinddsManufacturing
KEYWORDS: Bloom's:ddsKnowledge

13. Theddsinspectionddsstepddsinddsmanufacturingddsshouldddsideallyddsbeddsusedddsasddsaddsmeansddsofddsgatheringddsinformationddsthatdds
canddsbeddsusedddstoddsimproveddsqualityddsofddstheddsproductsddsratherddsthanddssimplyddstoddsremoveddsdefectiveddsitems.