LENOVO WARRANTY SERVICE AUTHORIZATION
EXAM ASP & ONSITE QUESTIONS AND ANSWERS
LATEST UPGRADE 2025
1. What must be consulted to determine which components to remove before
servicing an LCD panel?
Answer: Hardware Maintenance Manual (HMM)
Explanation: The HMM lists the disassembly order and necessary components to
remove before accessing sensitive internal parts like the LCD panel.
2. What is electrostatic discharge (ESD)?
Answer: The sudden flow of static charge from an object with a higher charge to
an object with a lower charge.
Explanation: ESD can damage sensitive computer components. It's a key risk during
hardware service without proper grounding.
3. What is a key aspect of exceptional customer service?
Answer: Involving the customer in the solution process
Explanation: Collaboration reassures customers, enhances satisfaction, and builds
trust.
4. What did the technician forget to do before servicing the desktop PC?
Answer: Disconnect the power cable
Explanation: Power should always be fully disconnected to prevent electrical shock
or damage to the system.
5. What is the Bootable Generator used for?
Answer: To create bootable diagnostics in Windows and Linux.
Explanation: It allows technicians to prepare diagnostic tools on bootable media for
system analysis.
6. How do you enter BIOS Setup on a Lenovo system?
Answer: Continually tap F1 during system boot
Explanation: This key grants access to BIOS configuration before the OS loads.
7. What are the two major types of memory modules in Lenovo systems?
Answer: DIMMs and SO-DIMMs
Explanation: DIMMs are used in desktops while SO-DIMMs are common in laptops.
, 8. Which Lenovo tool is ideal for diagnosing blue screen errors or slow
performance?
Answer: Lenovo Vantage
Explanation: It offers comprehensive diagnostics, driver updates, and system health
checks.
9. Where is RAM installed in a system?
Answer: Memory sockets on the motherboard
Explanation: These sockets accommodate memory modules for system operation.
10. What should be done when replacing thermal compound on a laptop?
Answer: Spread the thermal compound until the entire surface is covered.
Explanation: This ensures optimal heat transfer between the processor and the
heatsink.
11. What does PCIe stand for?
Answer: Peripheral Component Interconnect Express
Explanation: It’s a high-speed interface standard for connecting hardware devices.
12. What can you do to avoid forgetting cable connections before servicing?
Answer: Take a photograph
Explanation: Visual documentation helps during reassembly.
13. Which chassis components can you touch to neutralize static charge if no
ESD field kit is available?
Answer: Bare metal on the inside of the chassis
Explanation: Contact with grounded metal inside the chassis helps prevent static
discharge.
14. What are Lenovo diagnostic tools available as?
Answer: Bootable or downloadable packages
Explanation: They can be run from external media or installed directly.
15. On which Lenovo products is the UEFI diagnostic tool preloaded into BIOS
by default?
Answer: All except Ideapad models
Explanation: Ideapads may require manual installation of diagnostics.
16. What does exceptional customer service ultimately lead to?
Answer: Customer experience
Explanation: Great service leaves customers feeling valued and satisfied.
EXAM ASP & ONSITE QUESTIONS AND ANSWERS
LATEST UPGRADE 2025
1. What must be consulted to determine which components to remove before
servicing an LCD panel?
Answer: Hardware Maintenance Manual (HMM)
Explanation: The HMM lists the disassembly order and necessary components to
remove before accessing sensitive internal parts like the LCD panel.
2. What is electrostatic discharge (ESD)?
Answer: The sudden flow of static charge from an object with a higher charge to
an object with a lower charge.
Explanation: ESD can damage sensitive computer components. It's a key risk during
hardware service without proper grounding.
3. What is a key aspect of exceptional customer service?
Answer: Involving the customer in the solution process
Explanation: Collaboration reassures customers, enhances satisfaction, and builds
trust.
4. What did the technician forget to do before servicing the desktop PC?
Answer: Disconnect the power cable
Explanation: Power should always be fully disconnected to prevent electrical shock
or damage to the system.
5. What is the Bootable Generator used for?
Answer: To create bootable diagnostics in Windows and Linux.
Explanation: It allows technicians to prepare diagnostic tools on bootable media for
system analysis.
6. How do you enter BIOS Setup on a Lenovo system?
Answer: Continually tap F1 during system boot
Explanation: This key grants access to BIOS configuration before the OS loads.
7. What are the two major types of memory modules in Lenovo systems?
Answer: DIMMs and SO-DIMMs
Explanation: DIMMs are used in desktops while SO-DIMMs are common in laptops.
, 8. Which Lenovo tool is ideal for diagnosing blue screen errors or slow
performance?
Answer: Lenovo Vantage
Explanation: It offers comprehensive diagnostics, driver updates, and system health
checks.
9. Where is RAM installed in a system?
Answer: Memory sockets on the motherboard
Explanation: These sockets accommodate memory modules for system operation.
10. What should be done when replacing thermal compound on a laptop?
Answer: Spread the thermal compound until the entire surface is covered.
Explanation: This ensures optimal heat transfer between the processor and the
heatsink.
11. What does PCIe stand for?
Answer: Peripheral Component Interconnect Express
Explanation: It’s a high-speed interface standard for connecting hardware devices.
12. What can you do to avoid forgetting cable connections before servicing?
Answer: Take a photograph
Explanation: Visual documentation helps during reassembly.
13. Which chassis components can you touch to neutralize static charge if no
ESD field kit is available?
Answer: Bare metal on the inside of the chassis
Explanation: Contact with grounded metal inside the chassis helps prevent static
discharge.
14. What are Lenovo diagnostic tools available as?
Answer: Bootable or downloadable packages
Explanation: They can be run from external media or installed directly.
15. On which Lenovo products is the UEFI diagnostic tool preloaded into BIOS
by default?
Answer: All except Ideapad models
Explanation: Ideapads may require manual installation of diagnostics.
16. What does exceptional customer service ultimately lead to?
Answer: Customer experience
Explanation: Great service leaves customers feeling valued and satisfied.
