Vivint Pre-Test 2025/2026 Exam
Questions with Detailed Verified
Answers (100% Correct Answers) |
Already Graded A+
3 Routines of Griffin Hill - 🧠 ANSWER ✔✔Case open, needs audit, and solution
presentation
Purpose of solution presentation - 🧠 ANSWER ✔✔Propose, persuade, convince,
sell
5 plays of case open - 🧠 ANSWER ✔✔Rapport, position, benefit, proof, SNE
Define positioning - 🧠 ANSWER ✔✔Staking a claim, establishing your role, and
telling customer what you do
Purpose of needs audit - 🧠 ANSWER ✔✔Encourage critical thinking, gather
information, and break down emotional walls
Plays of needs audit - 🧠 ANSWER ✔✔Reframe, status quo, vision, isolate, SNE
Needs audit is a place to resolve customer's issue (T/F) - 🧠 ANSWER ✔✔False
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435.
TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED 1
, Plays of solution presentation - 🧠 ANSWER ✔✔Reframe, transition to great big
benefit, proposal, SLAP (service level and pricing), Call to action/close, SNE
3 subplays of Call to action/close - 🧠 ANSWER ✔✔Question, summary of
benefits, invite (don't ask)
Summary of benefits should be a repeat of previously discussed benefits (T/F) - 🧠
ANSWER ✔✔True
Where would you go to send out an addendum to a customer - 🧠 ANSWER
✔✔"Create a document" button
Where do you find verbal passcode - 🧠 ANSWER ✔✔Service level
Where in salesforce do you submit a credit? - 🧠 ANSWER ✔✔Case Level
Where can you find the customer's next renewal date? - 🧠 ANSWER ✔✔Service
level -> Contract Details
Where in salesforce do you find create a case button? - 🧠 ANSWER ✔✔Service
level
Where would a NOC be located in salesforce? - 🧠 ANSWER ✔✔V-attachments in
the service level, & cancellation request (A & B answer)
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435.
TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED 2
Questions with Detailed Verified
Answers (100% Correct Answers) |
Already Graded A+
3 Routines of Griffin Hill - 🧠 ANSWER ✔✔Case open, needs audit, and solution
presentation
Purpose of solution presentation - 🧠 ANSWER ✔✔Propose, persuade, convince,
sell
5 plays of case open - 🧠 ANSWER ✔✔Rapport, position, benefit, proof, SNE
Define positioning - 🧠 ANSWER ✔✔Staking a claim, establishing your role, and
telling customer what you do
Purpose of needs audit - 🧠 ANSWER ✔✔Encourage critical thinking, gather
information, and break down emotional walls
Plays of needs audit - 🧠 ANSWER ✔✔Reframe, status quo, vision, isolate, SNE
Needs audit is a place to resolve customer's issue (T/F) - 🧠 ANSWER ✔✔False
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435.
TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED 1
, Plays of solution presentation - 🧠 ANSWER ✔✔Reframe, transition to great big
benefit, proposal, SLAP (service level and pricing), Call to action/close, SNE
3 subplays of Call to action/close - 🧠 ANSWER ✔✔Question, summary of
benefits, invite (don't ask)
Summary of benefits should be a repeat of previously discussed benefits (T/F) - 🧠
ANSWER ✔✔True
Where would you go to send out an addendum to a customer - 🧠 ANSWER
✔✔"Create a document" button
Where do you find verbal passcode - 🧠 ANSWER ✔✔Service level
Where in salesforce do you submit a credit? - 🧠 ANSWER ✔✔Case Level
Where can you find the customer's next renewal date? - 🧠 ANSWER ✔✔Service
level -> Contract Details
Where in salesforce do you find create a case button? - 🧠 ANSWER ✔✔Service
level
Where would a NOC be located in salesforce? - 🧠 ANSWER ✔✔V-attachments in
the service level, & cancellation request (A & B answer)
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435.
TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED 2
