ISDS 3115 Exam 1 – Operations & Supply Chain Management 2025 | Process Analysis, Forecasting, Capacity, and Inventory Management | Louisiana State University (LSU

ISDS 3115 Exam 1 – Operations &
Supply Chain Management 2025


ISDS 3115 Exam 1 – Operations & Supply Chain
Management 2025 | Process Analysis, Forecasting,
Capacity, and Inventory Management | Louisiana State
University (LSU)

,ISDS 3115 Exam 1

Some of the operations-related activities of Hard Rock Cafe include desiging meals and
analyzing them for ingredient cost and labor requirements. T/F - CORRECT ANSWER ✔✔ True



The production process at Hard Rock Cafe is limited to meal preparation and serving customers.
T/F - CORRECT ANSWER ✔✔ False



All organizations, including service firms such as banks and hospitals, have a production
function. T/F - CORRECT ANSWER ✔✔ True



Operations management is the set of activities that create value in the form of goods and services
by transforming inputs into outputs. T/F - CORRECT ANSWER ✔✔ True



An example of a "hidden" production function is money transfers at banks. T/F - CORRECT
ANSWER ✔✔ True



One reason to study operations management is to learn how people organize themselves for
productive enterprise. T/F - CORRECT ANSWER ✔✔ True



The operations manager performs the management activities of planning, organizing, staffing,
leading, and controlling of the OM function. T/F - CORRECT ANSWER ✔✔ True



"How much inventory of this item should we have?" is within the critical decision area of
managing quality. T/F - CORRECT ANSWER ✔✔ False



In order to have a career in operations management, one must have a degree in statistics or
quantitative methods. T/F - CORRECT ANSWER ✔✔ False

,Henry Ford is known as the Father of Scientific Management. T/F - CORRECT ANSWER ✔✔
False



Shewhart's contributions to operations management came during the Scientific Management Era.
T/F - CORRECT ANSWER ✔✔ False



Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial. T/F - CORRECT ANSWER ✔✔ True



Customer interaction is often high for manufacturing processes, but low for services. T/F -
CORRECT ANSWER ✔✔ False



Productivity is more difficult to improve in the service sector. T/F - CORRECT ANSWER ✔✔
True



Manufacturing now constitutes the largest economic sector in postindustrial societies. T/F -
CORRECT ANSWER ✔✔ False



In the past half-century, the number of people employed in manufacturing has more or less held
steady, but each manufacturing employee is manufacturing about 20 times as much. T/F -
CORRECT ANSWER ✔✔ True



A knowledge society is one that has migrated from work based on knowledge to one based on
manual work. T/F - CORRECT ANSWER ✔✔ False



Productivity is the total value of all inputs to the transformation process divided by the total
value of the outputs produced. T/F - CORRECT ANSWER ✔✔ False



Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity. T/F - CORRECT ANSWER ✔✔ False

, Ethical and social dilemmas arise because stakeholders of a business have conflicting
perspectives. T/F - CORRECT ANSWER ✔✔ True



At Hard Rock Café, tasks that reflect operations or operations management include:

a. designing meals b. testing meals (recipes) c. analyzing meals for the cost of ingredients d.
preparing employee schedules e. all of the above - CORRECT ANSWER ✔✔ e. all of the above



An operations task performed at Hard Rock Café is a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu c. calculating restaurant profit and loss d. preparing
employee schedules e. all of the above - CORRECT ANSWER ✔✔ d. preparing employee
schedules



Operations management is applicable a. mostly to the service sector b. to services exclusively c.
mostly to the manufacturing sector d. to all firms, whether manufacturing and service e. to the
manufacturing sector exclusively - CORRECT ANSWER ✔✔ d. to all firms, whether
manufacturing and service



Which of the following are the primary functions of all organizations? a. operations, marketing,
and human resources b. marketing, human resources, and finance/accounting c. sales, quality
control, and operations d. marketing, operations, and finance/accounting e. research and
development, finance/accounting, and purchasing - CORRECT ANSWER ✔✔ d. marketing,
operations, and finance/accounting



Budgeting, paying the bills, and collection of funds are activities associated with the a.
management function b. control function c. finance/accounting function d. production/operations
function e. staffing function - CORRECT ANSWER ✔✔ c. finance/accounting function



Which of the following would not be an operations function in a fast-food restaurant? a.
advertising and promotion b. designing the layout of the facility c. maintaining equipment d.
making hamburgers and fries e. purchasing ingredients - CORRECT ANSWER ✔✔ a.
advertising and promotion