CPI Training
ANSTrue, all behavior is a form of communication. During the control phase of the COPING
Model you want to _______________ - ANSEnsure all parties have returned to a calm,
controlled state
How can you support staff after a crisis - ANSAsk the person if they want to talk about the
incident
Important points for limit settings are: - ANSBeing respectful, simple, and reasonable
Nonverbal communication includes which of the following? - ANSBody Language
There is no need to take any further action once someone reaches a state of tension
reduction. Behavior is rooted in factors related to precipitation - ANSTrue Safety can be
improved by removing potential hazards from your environment, according to ANSTrue
Always consider restrictive interventions as a last resort - ANSTrue The COPING Model
helps your organization support staff and the people in your care with a restorative approach
- ANSTrue
The Decision Making Matrix assesses risks based on likelihood and - ANSseverity
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - ANSDefensive
The physical skills review framework allows you to reflect on the suitability of each
restrictive intervention to maximize safety and minimize _________ - ANSHarm
The Supportive Stance is managing your position, posture, and proximity in relation to the
person in crisis - ANSTrue
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - ANSDefensive
What is something to keep in mind when listening with empathy? - ANSGive your undivided
attention
What is the goal when de-escalating crisis behavior? - ANSTension Reduction
When a person asks a question you perceive as challenging (such as "Who do you think
you are?) the recommended response would be to_____ - ANSDownplay the challenge
What is an appropriate response for someone who is experiencing tension reduction? -
ANSRe-establish the relationship When you notice your coworker in a situation that
continues to escalate what should you do? - ANSUse a coordinated and collaborative
approach
Which of the following best describes rational detachment? - ANSHave control over your
own behavior and attitude to remain professional. You can influence the crisis by controlling
another persons attitude. - ANSFalse
ANSTrue, all behavior is a form of communication. During the control phase of the COPING
Model you want to _______________ - ANSEnsure all parties have returned to a calm,
controlled state
How can you support staff after a crisis - ANSAsk the person if they want to talk about the
incident
Important points for limit settings are: - ANSBeing respectful, simple, and reasonable
Nonverbal communication includes which of the following? - ANSBody Language
There is no need to take any further action once someone reaches a state of tension
reduction. Behavior is rooted in factors related to precipitation - ANSTrue Safety can be
improved by removing potential hazards from your environment, according to ANSTrue
Always consider restrictive interventions as a last resort - ANSTrue The COPING Model
helps your organization support staff and the people in your care with a restorative approach
- ANSTrue
The Decision Making Matrix assesses risks based on likelihood and - ANSseverity
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - ANSDefensive
The physical skills review framework allows you to reflect on the suitability of each
restrictive intervention to maximize safety and minimize _________ - ANSHarm
The Supportive Stance is managing your position, posture, and proximity in relation to the
person in crisis - ANSTrue
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - ANSDefensive
What is something to keep in mind when listening with empathy? - ANSGive your undivided
attention
What is the goal when de-escalating crisis behavior? - ANSTension Reduction
When a person asks a question you perceive as challenging (such as "Who do you think
you are?) the recommended response would be to_____ - ANSDownplay the challenge
What is an appropriate response for someone who is experiencing tension reduction? -
ANSRe-establish the relationship When you notice your coworker in a situation that
continues to escalate what should you do? - ANSUse a coordinated and collaborative
approach
Which of the following best describes rational detachment? - ANSHave control over your
own behavior and attitude to remain professional. You can influence the crisis by controlling
another persons attitude. - ANSFalse
