Nonviolent Crisis Intervention Part 1
*What are the nonviolent crisis intervention values / guiding philosophy?
Care
Welfare
Safety
Security
Describe Care
It is one of the nonviolent crisis intervention values / guiding philosophy
It includes respect, dignity, empathy, person-centered
Describe Welfare
It is one of the guiding principles and values of nonviolent crisis intervention. Maintaining
independence, choice, wellbeing
Describe Safety
It is one of the nonviolent crisis intervention values / guiding philosophy
Protecting rights and minimizing harm
Describe Security
It is one of the nonviolent crisis intervention values / guiding philosophy
Safe, effective, harmonious and collaborative relationships
What are the nonverbal communication skills?
Haptics, kinesics, and proximity Describe Proxemics
It is one of the three nonverbal communication skills
It means one's personal space. Examples are social, personal and intimate.
Describe Kinesics
It is one of the three nonverbal communication skills
It means one's body language. Face expression, eye contact, and posture are examples.
Explain haptics. It is one of the three nonverbal communication skills
It means communication through touch. Examples are tickling, high five and physical
prompt.
Why should we use the CPI Supportive Stance? *
-communicates respect
-non-threatening
-safety
What are the components of CPI Supportive Stance?
Position, posture, and proximity
What should you consider with your position when doing the CPI Supportive Stance?
consider your position in relation to the person
What should you consider with your posture when doing the CPI Supportive Stance?
be sure your posture remains nonthreatening / relaxed
When performing the CPI Supportive Stance, what aspects of your proximity should you
take into account? Be sure to manage distance between yourself and another person
What is paraverbal?
How you say what you say
What are the components of paraverbal?
, tone, volume and rhythm of speech
What factors should you consider when altering your paraverbal and nonverbal
communication?
Culture, gender identity, age, cognitive functioning and verbal skills
How should you keep your messages?
(1) Short, simple and clear
(2) Respectful
(3) Positively phrased
What are the crisis development / behavior levels? *
1. Anxiety
2. Defensive
3. Risk Behavior
4. Tension Reduction
What is the staff attitude to anxiety? *
Supportive
What is the staff attitude to being defensive? *
Directive
What is the staff attitude to risk behavior? *
Safety Instructions
What is the staff attitude to Tension Reduction? *
Therapeutic Rapport
What is our main goal during a crisis?
To always de-escalate a crisis
What is anxiety?
A change in typical behavior
Give an illustration of anxiety. Pacing, perseverative language, SSB / lack of typical SBB,
jumping in place, rambling, "shut down"
What is the staff's attitude in being supportive?
An Empathetic, non-judgemental approach
A response to anxiety
Give examples of staff being supportive
-Check in "Are you okay?"
-Reinforce functional communication
-Reinforce coping skills
-Allow venting
What does the client do when they are being defensive? Protecting oneself from a real or
perceived challenge
Give examples of being defensive
tantrums, rage, verbal threats, non-compliance, vocal protest, delaying responsibility,
elopement, and destruction of property What are examples of defensive/risk behavior
Eloping and property destruction
What is the staff's attitude in being directive?
Providing clear direction or instruction
Response to defensive behavior
Give examples of staff being directive
-give direct/clear instruction
-reinforce approximately responding ( even for small directives )
-behavioral momentum and other antecedent / consequence strategies
*What are the nonviolent crisis intervention values / guiding philosophy?
Care
Welfare
Safety
Security
Describe Care
It is one of the nonviolent crisis intervention values / guiding philosophy
It includes respect, dignity, empathy, person-centered
Describe Welfare
It is one of the guiding principles and values of nonviolent crisis intervention. Maintaining
independence, choice, wellbeing
Describe Safety
It is one of the nonviolent crisis intervention values / guiding philosophy
Protecting rights and minimizing harm
Describe Security
It is one of the nonviolent crisis intervention values / guiding philosophy
Safe, effective, harmonious and collaborative relationships
What are the nonverbal communication skills?
Haptics, kinesics, and proximity Describe Proxemics
It is one of the three nonverbal communication skills
It means one's personal space. Examples are social, personal and intimate.
Describe Kinesics
It is one of the three nonverbal communication skills
It means one's body language. Face expression, eye contact, and posture are examples.
Explain haptics. It is one of the three nonverbal communication skills
It means communication through touch. Examples are tickling, high five and physical
prompt.
Why should we use the CPI Supportive Stance? *
-communicates respect
-non-threatening
-safety
What are the components of CPI Supportive Stance?
Position, posture, and proximity
What should you consider with your position when doing the CPI Supportive Stance?
consider your position in relation to the person
What should you consider with your posture when doing the CPI Supportive Stance?
be sure your posture remains nonthreatening / relaxed
When performing the CPI Supportive Stance, what aspects of your proximity should you
take into account? Be sure to manage distance between yourself and another person
What is paraverbal?
How you say what you say
What are the components of paraverbal?
, tone, volume and rhythm of speech
What factors should you consider when altering your paraverbal and nonverbal
communication?
Culture, gender identity, age, cognitive functioning and verbal skills
How should you keep your messages?
(1) Short, simple and clear
(2) Respectful
(3) Positively phrased
What are the crisis development / behavior levels? *
1. Anxiety
2. Defensive
3. Risk Behavior
4. Tension Reduction
What is the staff attitude to anxiety? *
Supportive
What is the staff attitude to being defensive? *
Directive
What is the staff attitude to risk behavior? *
Safety Instructions
What is the staff attitude to Tension Reduction? *
Therapeutic Rapport
What is our main goal during a crisis?
To always de-escalate a crisis
What is anxiety?
A change in typical behavior
Give an illustration of anxiety. Pacing, perseverative language, SSB / lack of typical SBB,
jumping in place, rambling, "shut down"
What is the staff's attitude in being supportive?
An Empathetic, non-judgemental approach
A response to anxiety
Give examples of staff being supportive
-Check in "Are you okay?"
-Reinforce functional communication
-Reinforce coping skills
-Allow venting
What does the client do when they are being defensive? Protecting oneself from a real or
perceived challenge
Give examples of being defensive
tantrums, rage, verbal threats, non-compliance, vocal protest, delaying responsibility,
elopement, and destruction of property What are examples of defensive/risk behavior
Eloping and property destruction
What is the staff's attitude in being directive?
Providing clear direction or instruction
Response to defensive behavior
Give examples of staff being directive
-give direct/clear instruction
-reinforce approximately responding ( even for small directives )
-behavioral momentum and other antecedent / consequence strategies
