VIVINT EXAM QUESTIONS AND ACCURATE ANSWERS 2024/2025 | VERIFIED
A past due customer will not qualify for finance upgrade - True
What is the installation fee for smart home equipment - $129
A customer buys out their loan what else do they need in order to cancel their service - Pay 50
percent of their remaining service agreement
Per vivint policy, which customer has a 30 Cala fee day ROR period - 70+ year old customer
How long is vivint equipment warranty - For as long as they are an active customer
End of term applies to customer who has 24 months or less left on their agreement - True
WWIT is a last effort save if a customer declines your save offers from Retention Manager - True
Which camera have the two way voice feature? Select all that applies - DBC Pro, ODC Pro, Ping
Camera, DBC V2,
What is qualifying metric for commission - Referral
PSA stands for Purchase Sale Agreement - False
Notice of Cancellation is required for a customer to cancel their agreement - True
A service can have more than one in progress cancellation case - False
What must be done in order for a save to be approval ? Select all that applies - Get approval from
sup, verbal contract extension confirmation , verbal agreement, Add notes
A past due customer will not qualify for finance upgrade - True
What is the installation fee for smart home equipment - $129
A customer buys out their loan what else do they need in order to cancel their service - Pay 50
percent of their remaining service agreement
Per vivint policy, which customer has a 30 Cala fee day ROR period - 70+ year old customer
How long is vivint equipment warranty - For as long as they are an active customer
End of term applies to customer who has 24 months or less left on their agreement - True
WWIT is a last effort save if a customer declines your save offers from Retention Manager - True
Which camera have the two way voice feature? Select all that applies - DBC Pro, ODC Pro, Ping
Camera, DBC V2,
What is qualifying metric for commission - Referral
PSA stands for Purchase Sale Agreement - False
Notice of Cancellation is required for a customer to cancel their agreement - True
A service can have more than one in progress cancellation case - False
What must be done in order for a save to be approval ? Select all that applies - Get approval from
sup, verbal contract extension confirmation , verbal agreement, Add notes
