Key Terms Review - Travel Agency and
Tour Operator UPDATED ACTUAL
Exam Questions and CORRECT
Answers
accessibility - CORRECT ANSWER - The ease with which tourists can reach and use
transportation services and facilities at a destination.
accommodation - CORRECT ANSWER - A place where travelers stay during their
journey, such as hotels or hostels.
added value - CORRECT ANSWER - Additional benefits or features provided to
customers beyond the basic offerings of a tour package, enhancing the overall experience.
baggage handling - CORRECT ANSWER - The process of managing and transporting
passengers' luggage at airports, ensuring it is loaded and unloaded efficiently.
booking - CORRECT ANSWER - The process of reserving travel services, such as flights,
hotels, or tours, often facilitated by a travel agent.
break-even analysis - CORRECT ANSWER - A calculation to determine the number of
tours that must be sold to cover costs, where total revenue equals total costs.
brochure - CORRECT ANSWER - A printed document that provides information about a
destination, including attractions, accommodations, and travel options, used for marketing
purposes.
cancellation policy - CORRECT ANSWER - Guidelines that outline the conditions under
which travelers can cancel their bookings and any fees that may apply.
, commission - CORRECT ANSWER - A fee paid to travel agents for their services,
typically ranging from 10% to 15% of the total cost of travel arrangements.
consultant - CORRECT ANSWER - A professional who provides expert advice in a
particular area, such as travel planning.
contingency - CORRECT ANSWER - A plan or provision for unforeseen events or
emergencies that may affect the itinerary.
cost - CORRECT ANSWER - The amount of money required to produce or provide a
service, including all expenses involved in creating a tour package.
crisis management - CORRECT ANSWER - The process of preparing for and responding
to unexpected events that could disrupt a tour or affect the safety of travelers.
cultural experience - CORRECT ANSWER - Activities or interactions that allow travelers
to immerse themselves in the local culture, traditions, and social life.
customised tour - CORRECT ANSWER - A private tour tailored to the specific needs and
preferences of individuals or groups, including various travel components based on their
interests.
destination - CORRECT ANSWER - A specific location or place that travelers aim to visit
during their trip.
destination management company - CORRECT ANSWER - An organization that
specializes in the planning and management of travel services in a specific location.
escorted tour - CORRECT ANSWER - A travel package that includes a tour manager who
provides guidance and support throughout the journey, designed for those visiting new places.
Tour Operator UPDATED ACTUAL
Exam Questions and CORRECT
Answers
accessibility - CORRECT ANSWER - The ease with which tourists can reach and use
transportation services and facilities at a destination.
accommodation - CORRECT ANSWER - A place where travelers stay during their
journey, such as hotels or hostels.
added value - CORRECT ANSWER - Additional benefits or features provided to
customers beyond the basic offerings of a tour package, enhancing the overall experience.
baggage handling - CORRECT ANSWER - The process of managing and transporting
passengers' luggage at airports, ensuring it is loaded and unloaded efficiently.
booking - CORRECT ANSWER - The process of reserving travel services, such as flights,
hotels, or tours, often facilitated by a travel agent.
break-even analysis - CORRECT ANSWER - A calculation to determine the number of
tours that must be sold to cover costs, where total revenue equals total costs.
brochure - CORRECT ANSWER - A printed document that provides information about a
destination, including attractions, accommodations, and travel options, used for marketing
purposes.
cancellation policy - CORRECT ANSWER - Guidelines that outline the conditions under
which travelers can cancel their bookings and any fees that may apply.
, commission - CORRECT ANSWER - A fee paid to travel agents for their services,
typically ranging from 10% to 15% of the total cost of travel arrangements.
consultant - CORRECT ANSWER - A professional who provides expert advice in a
particular area, such as travel planning.
contingency - CORRECT ANSWER - A plan or provision for unforeseen events or
emergencies that may affect the itinerary.
cost - CORRECT ANSWER - The amount of money required to produce or provide a
service, including all expenses involved in creating a tour package.
crisis management - CORRECT ANSWER - The process of preparing for and responding
to unexpected events that could disrupt a tour or affect the safety of travelers.
cultural experience - CORRECT ANSWER - Activities or interactions that allow travelers
to immerse themselves in the local culture, traditions, and social life.
customised tour - CORRECT ANSWER - A private tour tailored to the specific needs and
preferences of individuals or groups, including various travel components based on their
interests.
destination - CORRECT ANSWER - A specific location or place that travelers aim to visit
during their trip.
destination management company - CORRECT ANSWER - An organization that
specializes in the planning and management of travel services in a specific location.
escorted tour - CORRECT ANSWER - A travel package that includes a tour manager who
provides guidance and support throughout the journey, designed for those visiting new places.
