ACTUAL EXAM COMPLETE 120
QUESTIONS AND CORRECT DETAILED
ANSWERS
1. $100 for the failure ...ANSWER...The 1-10-100 Rule says that every dollar spent doing things
right the first time avoids
2. QAT Charter ...ANSWER...The tool is used in a quality improvement project and states the
business objectives
3. Customer Corridor ...ANSWER...The tool helps link projects to strategic objectives regarding
customer relationships
4. False ...ANSWER...You should always pilot your solution to ensure it performs as expected
5. Run Chart ...ANSWER...A graph that pictures the degree of variation in a process
6. 5S+1 ...ANSWER...The tool helps you to maintain an organized, safe and high-performing way
of working
7. Correction ...ANSWER...The type of waste can result from under-delivering on a product or
service
8. Power-coercive ...ANSWER...The change management approach should be used in conditions
of high risk
, 9. When radical change is necessary ...ANSWER...The environmental-adaptive change
management approach should be used in which condition
10. People want to go with the flow ...ANSWER...The basic assumption of the Normative-re-
education approach is that
11. Success ...ANSWER...The answer is not one of the objectives common to all projects
12. Controlling ...ANSWER...The activity common to all project management processes must have
a plan
13. Project team members ...ANSWER...The stakeholder is considered a dedicated stakeholder
14. Sponsors ...ANSWER...The stakeholder is not considered an interested party
15. Initiating ...ANSWER...The Charter is an output from the ASSESS Phase and what project
management process
16. Planning ...ANSWER...The project plan is the output of which phase of the project
management process
17. Deliverable ...ANSWER...The principal output of the managing phase in project management
18. planner ...ANSWER...The following is not a role that project managers must be able to fulfill
19. communicating, resolve conflict, procuring, and motivating ...ANSWER...The duties of a
facilitator include
20. Increased accountability ...ANSWER...The benefit of having a project manager from a people
component perspective