Airport Customer Service—Assessment 2 LATEST EXAM ALL QUESTIONS AND CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+

Airport Customer Service—Assessment 2 LATEST EXAM ALL QUESTIONS
AND CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREA
GRADED A+
Study online at https://quizlet.com/_h6e222

1. What is the entry to LOCK your terminal if you leave CTRL+ALT+Z
your position?

2. What is the entry to access the QIK HELP TEMPLATE? Shift Q

3. What is the entry to access the MAIN keypad? CTRL+M

4. What is the entry to access Webref using QIK? (Includ- CTRL+D, F5, Option 2
ed Keyoad and Function Key_)

5. What does the acronym ACAA stand for? Air Carrier Assess Act—
14CPt.382 Index Sections
1-80

6. What is the name of the desk which assists customers SAC—Special Assist Coor-
who require pre-approval to travel? dinator Desk

7. True or False: CROs are designated employees who True
have a thorough knowledge and understanding of
DOT and FAA regulations and American Airlines pro-
cedures to ensure nondiscrimination on the basis of
handicap in air travel.

8. What is the entry to Decode/Encode an airport, airline, CTRL+U, F3
or country?

9. HN is the code for which country? Honduras

10. Charlotte, NC CLT

11. Frankfurt, Germany FRA


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