AMERICAN AIRLINE/ENVOY - CSA - CUSTOMER SERVICE PRE-COURSE WO
BOOK (outdated) LATEST EXAM ALL QUESTIONS AND CORRECT DETAILE
ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e28v
1. Who We Are: Fort Worth, Texas.
American is headquartered in?
2. TRUE OR FALSE: True
Regional airlines are a type of passenger airline ser-
vice that provides services to smaller communities,
frequently connecting to larger cities, and is generally
intended to feed a larger airline with larger aircraft.
3. Name the 3 subsidiaries of the American Airlines Envoy Air Inc.
Group. PSA Airlines Inc.
Piedmont Airlines Inc.
4. Customer Journey: Web
American Airlines provides multiple ways for a cus- Mobile Device
tomer to check-in. Please list 3 ways a customer may Curbside check-in (where
check-in available)
Self Service Machine
(SSM)
An agent
5. AA Products and Services: more space to work or
What are Main Cabin Extra Seats? stretch out
______________________________
Seats are located in front of the Main Cabin and of-
fered on most flights, subject to availability. Group 5
boarding so you can be among the first to board and
store your bag, an earlier exit off of the plane when
you land. Free drinks on full-Service flights.
6. What are Priority Privileges?
, AMERICAN AIRLINE/ENVOY - CSA - CUSTOMER SERVICE PRE-COURSE WO
BOOK (outdated) LATEST EXAM ALL QUESTIONS AND CORRECT DETAILE
ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e28v
Speed through check-in,
security and boarding.
fastest route through con-
gested areas in most air-
ports.
7. What is the carry-on baggage allowance? 1 carry on
1 personal item
8. What is the first checked bag fee in the Main Cabin for $30
tickets issued on/after September 21, 2018?*
9. *Within and between U.S., Puerto Rico and U.S. Virgin Unaccompanied Minor
Islands Service pet
List two services for Children and Animals and the Carry on animal
associated fees. Checked pet
10. Unaccompanied Minor Fee? $150 + tax each way
11. Service animal providing assistance to passenger fee? $0.00 base on itenirary
12. Carry on pet fee? $125.00 per kennel
13. checked pet fee? $200.00 per kennel
14. _____________ is the searchable gateway to American Web Reference
Airlines Policy and Procedures information.
15. _______________ is an internal website for employees of Web Reference
American.
16. Web Reference is separated into different areas:
, AMERICAN AIRLINE/ENVOY - CSA - CUSTOMER SERVICE PRE-COURSE WO
BOOK (outdated) LATEST EXAM ALL QUESTIONS AND CORRECT DETAILE
ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e28v
Airport Services
Reservations
Premium Customer Ser-
vice Information
17. Employees at the airport usually access the
______________________________ area.
18. Introduction to the AAdvantage Program: AAdvantage
The American Airlines' _________________ program is 5
comprised of _______ levels.
19. Introduction to the AAdvantage Program: Elite
The first tier is entry-level. The _________
members are divided into four distinct tiers
20. Elite Tier 1 - Gold
21. Elite Tier 2 - Platinum
22. Elite Tier 3 - Platinum Pro
23. Elite Tier 4 - Executive Platinum
24. Four benefits of Elite Membership are: Flight bonuses
Priority privileges at
check-in counters
Waived checked baggage
charges
security screening areas
and boarding gates
BOOK (outdated) LATEST EXAM ALL QUESTIONS AND CORRECT DETAILE
ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e28v
1. Who We Are: Fort Worth, Texas.
American is headquartered in?
2. TRUE OR FALSE: True
Regional airlines are a type of passenger airline ser-
vice that provides services to smaller communities,
frequently connecting to larger cities, and is generally
intended to feed a larger airline with larger aircraft.
3. Name the 3 subsidiaries of the American Airlines Envoy Air Inc.
Group. PSA Airlines Inc.
Piedmont Airlines Inc.
4. Customer Journey: Web
American Airlines provides multiple ways for a cus- Mobile Device
tomer to check-in. Please list 3 ways a customer may Curbside check-in (where
check-in available)
Self Service Machine
(SSM)
An agent
5. AA Products and Services: more space to work or
What are Main Cabin Extra Seats? stretch out
______________________________
Seats are located in front of the Main Cabin and of-
fered on most flights, subject to availability. Group 5
boarding so you can be among the first to board and
store your bag, an earlier exit off of the plane when
you land. Free drinks on full-Service flights.
6. What are Priority Privileges?
, AMERICAN AIRLINE/ENVOY - CSA - CUSTOMER SERVICE PRE-COURSE WO
BOOK (outdated) LATEST EXAM ALL QUESTIONS AND CORRECT DETAILE
ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e28v
Speed through check-in,
security and boarding.
fastest route through con-
gested areas in most air-
ports.
7. What is the carry-on baggage allowance? 1 carry on
1 personal item
8. What is the first checked bag fee in the Main Cabin for $30
tickets issued on/after September 21, 2018?*
9. *Within and between U.S., Puerto Rico and U.S. Virgin Unaccompanied Minor
Islands Service pet
List two services for Children and Animals and the Carry on animal
associated fees. Checked pet
10. Unaccompanied Minor Fee? $150 + tax each way
11. Service animal providing assistance to passenger fee? $0.00 base on itenirary
12. Carry on pet fee? $125.00 per kennel
13. checked pet fee? $200.00 per kennel
14. _____________ is the searchable gateway to American Web Reference
Airlines Policy and Procedures information.
15. _______________ is an internal website for employees of Web Reference
American.
16. Web Reference is separated into different areas:
, AMERICAN AIRLINE/ENVOY - CSA - CUSTOMER SERVICE PRE-COURSE WO
BOOK (outdated) LATEST EXAM ALL QUESTIONS AND CORRECT DETAILE
ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GRADED A+
Study online at https://quizlet.com/_h6e28v
Airport Services
Reservations
Premium Customer Ser-
vice Information
17. Employees at the airport usually access the
______________________________ area.
18. Introduction to the AAdvantage Program: AAdvantage
The American Airlines' _________________ program is 5
comprised of _______ levels.
19. Introduction to the AAdvantage Program: Elite
The first tier is entry-level. The _________
members are divided into four distinct tiers
20. Elite Tier 1 - Gold
21. Elite Tier 2 - Platinum
22. Elite Tier 3 - Platinum Pro
23. Elite Tier 4 - Executive Platinum
24. Four benefits of Elite Membership are: Flight bonuses
Priority privileges at
check-in counters
Waived checked baggage
charges
security screening areas
and boarding gates
