RELATIVITY CERTIFIED ADMINISTRATOR FINAL EXAM 3 ACTUAL EXAM NEWEST COMPLETE REAL QUESTIONS AND CORRECT DETAILED ANSWERS (CORRECT VERIFIED SOLUTIONS) LATEST UPDATED VERSION

SERVICENOW CERTIFIED SYSTEM ADMINISTRA u u u



TOR EXAM 2024/2025u u




Base table for storing SLA records (NOT SLA definitions) is?
u u u u u u u u u




Options are : u u




task_sla u




contract_sla
sla
sla_definition - Precise Answer ✔✔task_slau u u u




What are possible import sources? (Select all that Apply)
u u u u u u u u




Options are : u u




HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP - Precise Answer ✔✔HTTP, CSV, EXCEL, JDBC, SFTP
u u u u u u u u




All workflows absolutely must have a beginning and an end.
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Options are : u u




True / False - Precise Answer ✔✔True
u u u u u u

,What does the banner frame contain?
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Options are : u u




Logo and global navigation control
u u u u




Task [task] and configuration item
u u u u




Self-service items u




It is one set of table fields -
u u u u u u u



Precise Answer ✔✔Logo and global navigation control
u u u u u u u




Which application menu is used in capturing and moving changes from one
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instance to other?
u u u




Options are : u u




Update Set u




Import Set u




Change
None - Precise Answer ✔✔Update Set
u u u u u




Where can you find the response time indicator?
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Options are : u u




Any form that has the know icon: Ess self-
u u u u u u u u


service; itil users can get it through self-
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service and service desk; admins and knowledge managers have additional
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ability with other modules u u u




In the right hand corner of forms and lists
u u u u u u u u

,It's the filter views (i.e., when you run a report); the more you add the longe
u u u u u u u u u u u u u u u


r it gets
u u




What is being secured (row or table) and the rights to it -
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Precise Answer ✔✔In the right hand corner of forms and lists
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Which of the following are captured in update set: (Select all that Apply)
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Options are : u u




Group Creation u




Incident Creation u




Field Creation u




Table Creation - Precise Answer ✔✔Field Creation, Table Creation
u u u u u u u u




How do you deactivate an application?
u u u u u




Options are : u u




System diagnostics > upgrade history u u u u




System applications > applications > Open the app record and uncheck the
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active check box u u




The existing record will be updated with the new information
u u u u u u u u u




Click on the pencil icon next to the Application name in the Application Na
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vigator and Uncheck Active - u u u u



Precise Answer ✔✔Click on the pencil icon next to the Application name i
u u u u u u u u u u u u u



n the Application Navigator and Uncheck Active
u u u u u u




Basic Knowledge publishing workflow stages are?
u u u u u

, Options are : u u




Start > Process > End
u u u u




Created > Reviewed >Deployedu u u




Draft > Review > Published > Retire
u u u u u u




None - Precise Answer ✔✔Draft > Review > Published > Retire
u u u u u u u u u u




What tables can't be deleted?
u u u u




Options are : u u




Semaphores control the number of user transactions that can be run in paral
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lel. It makes sure there aren't too many things running at once
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Approvals, conditions, notifications, tasks, timers, utilities
u u u u u




To automate a sequence of activities
u u u u u




Base tables, e.g., task, cmdb_ci -
u u u u u



Precise Answer ✔✔Base tables, e.g., task, cmdb_ci
u u u u u u u




Select Correct statements: (Select all that Apply)
u u u u u u




Options are : u u




Metric is used to measure and evaluate the effectiveness of ITSM process
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Metric can gather data as the data is updated
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Metric measures data over time to show past history
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Metric definition provides a declarative way of defining metrics and once d
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efined, the data for the metric is gathered and occurrences of the metric are
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calculated and stored - u u u



Precise Answer ✔✔Metric is used to measure and evaluate the effectivene
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