TAP Test- Chapter 1 Overview of the
Travel and Tourism Industry Exam Q’s
and A’s
ASTA - -American Society of Travel Agents
- Benefit - -A positive result that a feature brings to a particular client
- Business Travel - -Or Corporate Travel- includes all trips that are
purchased by businesses and made for their purpose
- Commission - -a fee or percentage of a sale
- Commodity - -Something that varies little and has the same value
everywhere
- Conference System - -a system by which a group of suppliers controls the
sale of their product, appointing agents to sell it and establishing a standard
contract
- Demographic Segmentation - -the process of categorizing people
according to characteristics such as age, sex, or marital status
- Dependables - -people who value familiarity and comfort who tend to visit
popular places/ and return to the same ones again and again
- Distributor - -A company that acts as a intermediary between suppliers
and travelers
- Familiarization Trip - -A trip offered to travel professionals at a reduced
rate so they can inspect hotels, restaurants, and sample area attractions and
services
- Feature - -An inherent characteristic of a product or service
- High Season - -The season when rates and traffic peak
- Hospitality Industry - -supplies hotel accommodations and food and
beverage services
- Incentive Travel - -A prize or reward for employees usually for productivity
or sales performance
Travel and Tourism Industry Exam Q’s
and A’s
ASTA - -American Society of Travel Agents
- Benefit - -A positive result that a feature brings to a particular client
- Business Travel - -Or Corporate Travel- includes all trips that are
purchased by businesses and made for their purpose
- Commission - -a fee or percentage of a sale
- Commodity - -Something that varies little and has the same value
everywhere
- Conference System - -a system by which a group of suppliers controls the
sale of their product, appointing agents to sell it and establishing a standard
contract
- Demographic Segmentation - -the process of categorizing people
according to characteristics such as age, sex, or marital status
- Dependables - -people who value familiarity and comfort who tend to visit
popular places/ and return to the same ones again and again
- Distributor - -A company that acts as a intermediary between suppliers
and travelers
- Familiarization Trip - -A trip offered to travel professionals at a reduced
rate so they can inspect hotels, restaurants, and sample area attractions and
services
- Feature - -An inherent characteristic of a product or service
- High Season - -The season when rates and traffic peak
- Hospitality Industry - -supplies hotel accommodations and food and
beverage services
- Incentive Travel - -A prize or reward for employees usually for productivity
or sales performance
