_____ is a comprehensive, systematic and multi-component approach for the reduction and
control of harmful aspects of stress, following a critical incident. - ANS-a. Burnout
b. Quality Assurance
c. Critical Incident Stress Management
d. Peer Counseling
_____ is defined as negligent conduct that was not purposeful or caused by "malicious intent" -
ANS-a. Gross negligence
b. Criminal negligence
c. Simple negligence
d. Liability
ASTM standards suggest what percentage of calls be reviewed for QA/QI? - ANS-a. 3-5%
b. 5-7%
c. 7-10%
d. 10-13%
Choose all conditions where the patient may feel an "impending doom" sensation: - ANS-a.
Cardiac arrest
b. Shock
c. Respiratory Distress
d. Bleeding
e. All of the above
f. None of the above
Dispatching a call falls under which phase of dispatch? - ANS-a. Phase 1
b. Phase 2
c. Phase 3
d. Phase 4
Fire personnel is often part of the ____ EMS system because they have received specialized
medical training. As such, they are used as resources for emergency medical services. - ANS-a.
State
b. Local
c. Federal
d. County
Heat/Cold Exposure falls under which guidecard type? - ANS-a. Traumatic Incidents
b. Illness
c. Medical Emergency
d. All Callers
How often must an APCO EMD recertify? - ANS-a. Every year
b. Every 2 years
c. Every 3 years
d. Every 4 years