EXAM QUESTIONS WITH VERIFIED
ANSWERS GRADED A+ ASSURED
SUCCESS
Due to water migration, most drapery and upholstery that are in contact with moisture
will develop _____________ stains/rings over time. - Answers-Water
.Remember that the water damage restoration is not complete until all materials are
returned to a _____ - ______ condition. - Answers-Pre-damage or former state
.What are the three categories/colors of water sanitation? - Answers-Category 1, 2, and
3
.Carpet ___________ is always replaced in Category "2" & "3" losses if wet. - Answers-
Pads
.The absorption process, in all hygroscopic materials, becomes more dramatic above
_______% RH. - Answers-60%
.As the humidity increases, hygroscopic materials take on more moisture i.e., water
vapor, from the air until they reach _______________ with the environment. - Answers-
Equilibrium
.What are the four classes of water damage? - Answers-1, 2, 3, and 4
.The Standard of Care for water damage restoration is _______________. - Answers-
ANSI-S500
.What are the two types of secondary damage? - Answers-Hygroscopic and Fungal/
Mold
.Accurate written _____________ must begin when the first contact is made with the
company. - Answers-Records
.The property owner, insured, or authorized agent, must sign a _________
_____________ before a restorer begins work. States who is financially responsible for
payment of services. - Answers-Work Authorization
.A requirement for an insurance ______________ (deposit) should be clearly explained
over the phone before you respond. - Answers-Deductible
, .Restoration companies must provide a ____ hour phone response. - Answers-24 hour
.Third party evaluations of water losses may be considered when there are _________
health issues; high _______ occupants in the structure; or when mold contamination is
present. - Answers-Public health issues and High Risk occupants
.I.E.P. stands for: ____________ ________________ __________________. -
Answers-Indoor Enviornmental Profesional
.What is a tool, at our disposal, that illustrates what the damage was like upon arrival on
the job site? ____________________ - Answers-Camera/photographs
.As moisture evaporates from a surface, the temperature of that surface becomes
____________. - Answers-Cooler
.Dehumidification is the process of reducing the ____________ content of the air. -
Answers-Moisture
.It is important for the technician to understand the relationship between temperature,
airflow and ________________. - Answers-Humidity
.The changing of water into a vapor is called ________________. - Answers-
Evaporation
.When air can no longer have moisture put into it, the air is said to be _____________. -
Answers-Saturated
.Which system uses mechanical dehumidification ___________________ - Answers-
Closed drying sytem
.Which system intentionally uses outside drier air for dehumidification?
_________________ - Answers-Open drying system
.A balanced drying is when the rate of dehumidification is equal to or greater than the
rate of ___________________. - Answers-Evaporation
.The higher the temperature and the lower the relative humidity, the faster the potential
rate of __________________. - Answers-Evaporation
.High pressure goes to ________ pressure. - Answers-Low
.Humidity or pressure always seeks ________________. - Answers-Equilibrium
.What is the actual weight of water/moisture vapor in the air called? ___________
_________ - Answers-Humidity ratio