Test Bank for Essentials of Organizational Behavior
15th Edition Robbins Stephen & Timothy Judge
studiesvthevinfluencevthatvindividuals,vgroupsvandvstructurevthatvhavevonvbehaviorvwithinvo
rganizationsv-vDefinevorganizationalvbehavior
systematicsvstudyvimprovesvabilityvtovaccuratelyvpredictvbehaviorv-
vshowvthevvaluevofvOBvofvsystematicvstudy
psychologyv
socialvpsychologyv
sociologyv
anthropologyv-videntifyvthevmajorvbehavioralvsciencevdisciplinesvthatvcontributevtovOB
impossiblevtovmakevsimplevaccuratevgeneralizationsv
humanvbeingsvarevcomplexvandvdiversev
contingencyvvariablev(Z)v
independentvvariablev(X)v
dependentvvariablev(Y)v-vdemonstratevwhyvfewvabsolutesvapplyvtovOB
respondingvtoveconomicvpressuresv
respondingvtovglobalizationv
managingvworkplacevdiversityv
improvingvcustomervservicev
improvingvpeoplevskillsv
stimulatingvinnovationvandvchangev
copingvwithvtemporarinessv
workingvinvnetworkedvorganizationsv
helpingvemployeesvwithvworkvlifevconflictsv
improvingvethicalvbehaviorv-
videntifyvthevchallengesvandvopportunitiesvmanagersvhavevinvapplyingvOBvconcepts
individualvlevelv
groupvlevelv
organizationvsystemvlevelv-videntifyvthevthreevlevelsvofvanalysisvinvOB
tovapplyvthatvknowledgevtowardvimprovingvanvorganizationveffectivenessv-
vWhatvisvthevchiefvgoalvinvorganizationalvbehavior
jobsv
workv
absenteeismv
employementvturnoverv
productivityv
humanvperformancev
,managementv-vwhatvarevthevfocalvpointsvofvOB
yourv"gutvfeeling"vexplanationvofvbehaviorv-vintuition
behaviorvisvnotvrandomv-vsystematicvstudyvassumes
fundamentalvconsistenciesv-v_________v___________vunderlievbehavior
identifiedvandvmodifiedvtovreflectvindividualvdifferencesv-vsystematicvstudyvcanvbe
examinesvrealtionshipsv
attemptsvtovattributevcausesvandveffectsv-vpartsvofvsystematicvstudy
scientificvevidence
datavisvgatheredvundervcontrolledvconditionsv
datavisvmeasuredvandvinterpretedvinvavreasonablyvrigorousvmannerv-
vsystematicvstudyvbasesvconclusionsvon
basesvdecisionsvonvthevbestvavailablevscientificvevidencev-vevidencevbasedvmanagement
evidencevbasedvmanagementv-vwhatvcomplimentsvsystematicvstudy
managersvtovbecomevmorevscientificvinvtheirvthinkingv-
vevidencevbasedvmanagementvforces
interdisciplinaryvinvnaturevasvitvisvanvappliedvbehaviorvsciencev-vOrganizationalvbehaviorvis
thevindividualv-vmicro
groupsvandvorganizationsv-vmacro
OBvconceptsvmustvreflectvsituationalvconditionsv-vcontingencyvvariables
invamericanvculturev
bossvgivesvthumbsvupvsignv
understoodvasvcomplimentingv
inviranianvorvAustralianvculturesv
bossvgivesvthumbsvupvsignv
understoodvasvinsulting,vupvyoursv-vexamplesvofvfewvabsolutesvinvOB
effectivevmanagementvisvespeciallyvimportantvduringvtoughveconomicvtimesv
employeesvlookvtovtheirvmanagersvtovprovidevsecurityvduringvthevinstabilityvofvavrecessionv
-vrespondingvtoveconomicvpressures
increasedvforeignvassignmentsv
, workingvwithvpeoplevfromvdifferentvculturesv
overseeingvmovementsvofvjobsvtovcountriesvwithvlowvcostvlaborv-
vrespondingvtovglobalization
differingvneedsvandvaspirationsvinvworkforcev-vincreasedvforeignvassignments
domesticvmotivationalvtechniquesvandvmanagerialvstylesvmayvnotvworkv-
vworkingvwithvpeoplevfromvdifferentvcultures
organizationsvarevbecomingvavmorevheterogenousvmixvofvpeoplevinvtermsvofvgender,vage,
vrace,vethnicityvandvsexualvorientationv-vworkforcevdiversity
genderv
racev
nationalvoriginv
agev
disabilityv
domesticvpartnersv
religion
LGBTv-vwhatvarevthevdiversityvcategories
theyvworkvinvservicevjobsv-vwhatvarevthevmajorityvofvemployeesvinvdevelopedvnationsvjobs?
howvtovpleasevtheirvcustomersv-vwhatvdovservicevjobsvneedvtovknow
peoplevskillsv-v________________varevessentialvtovsuccessvinvtodaysvorganizations
flexibilityv
qualityvimprovementv
stayingvcompetitivev-vstimulatingvinnovationvandvchange
jobsvarevconstantlyvchangingv
skillsvneedvtovbevupgradedvforvworkersvtovstayvonvtargetv
workersvneedvtovbevablevtovdealvwithvchangev
employeesvneedvtovbevablevtovcopevwithvflexibility,vspontaneityvandvunpredictabilityv-
vcopingvwithvtemporariness
managersvmustvadaptvtheirvskillsvandvcommunicationvstylesvtovsucceedvinvanvonlinevenvir
onmentv-vworkingvinvnetworkedvorganizations
beenvblurredvandvmanagersvarevincreasinglyvdealingvwithvconflictsvthatvarisevbetweenvwo
rkvandvlifevawayvfromvworkv-vthevlinevbetweenvworkvandvnonvworkvhas
requiredvtovidentifyvrightvandvwrongvconductv-
vmanagersvfacingvethicalvdilemmasvorvethicalvchoicesvare
15th Edition Robbins Stephen & Timothy Judge
studiesvthevinfluencevthatvindividuals,vgroupsvandvstructurevthatvhavevonvbehaviorvwithinvo
rganizationsv-vDefinevorganizationalvbehavior
systematicsvstudyvimprovesvabilityvtovaccuratelyvpredictvbehaviorv-
vshowvthevvaluevofvOBvofvsystematicvstudy
psychologyv
socialvpsychologyv
sociologyv
anthropologyv-videntifyvthevmajorvbehavioralvsciencevdisciplinesvthatvcontributevtovOB
impossiblevtovmakevsimplevaccuratevgeneralizationsv
humanvbeingsvarevcomplexvandvdiversev
contingencyvvariablev(Z)v
independentvvariablev(X)v
dependentvvariablev(Y)v-vdemonstratevwhyvfewvabsolutesvapplyvtovOB
respondingvtoveconomicvpressuresv
respondingvtovglobalizationv
managingvworkplacevdiversityv
improvingvcustomervservicev
improvingvpeoplevskillsv
stimulatingvinnovationvandvchangev
copingvwithvtemporarinessv
workingvinvnetworkedvorganizationsv
helpingvemployeesvwithvworkvlifevconflictsv
improvingvethicalvbehaviorv-
videntifyvthevchallengesvandvopportunitiesvmanagersvhavevinvapplyingvOBvconcepts
individualvlevelv
groupvlevelv
organizationvsystemvlevelv-videntifyvthevthreevlevelsvofvanalysisvinvOB
tovapplyvthatvknowledgevtowardvimprovingvanvorganizationveffectivenessv-
vWhatvisvthevchiefvgoalvinvorganizationalvbehavior
jobsv
workv
absenteeismv
employementvturnoverv
productivityv
humanvperformancev
,managementv-vwhatvarevthevfocalvpointsvofvOB
yourv"gutvfeeling"vexplanationvofvbehaviorv-vintuition
behaviorvisvnotvrandomv-vsystematicvstudyvassumes
fundamentalvconsistenciesv-v_________v___________vunderlievbehavior
identifiedvandvmodifiedvtovreflectvindividualvdifferencesv-vsystematicvstudyvcanvbe
examinesvrealtionshipsv
attemptsvtovattributevcausesvandveffectsv-vpartsvofvsystematicvstudy
scientificvevidence
datavisvgatheredvundervcontrolledvconditionsv
datavisvmeasuredvandvinterpretedvinvavreasonablyvrigorousvmannerv-
vsystematicvstudyvbasesvconclusionsvon
basesvdecisionsvonvthevbestvavailablevscientificvevidencev-vevidencevbasedvmanagement
evidencevbasedvmanagementv-vwhatvcomplimentsvsystematicvstudy
managersvtovbecomevmorevscientificvinvtheirvthinkingv-
vevidencevbasedvmanagementvforces
interdisciplinaryvinvnaturevasvitvisvanvappliedvbehaviorvsciencev-vOrganizationalvbehaviorvis
thevindividualv-vmicro
groupsvandvorganizationsv-vmacro
OBvconceptsvmustvreflectvsituationalvconditionsv-vcontingencyvvariables
invamericanvculturev
bossvgivesvthumbsvupvsignv
understoodvasvcomplimentingv
inviranianvorvAustralianvculturesv
bossvgivesvthumbsvupvsignv
understoodvasvinsulting,vupvyoursv-vexamplesvofvfewvabsolutesvinvOB
effectivevmanagementvisvespeciallyvimportantvduringvtoughveconomicvtimesv
employeesvlookvtovtheirvmanagersvtovprovidevsecurityvduringvthevinstabilityvofvavrecessionv
-vrespondingvtoveconomicvpressures
increasedvforeignvassignmentsv
, workingvwithvpeoplevfromvdifferentvculturesv
overseeingvmovementsvofvjobsvtovcountriesvwithvlowvcostvlaborv-
vrespondingvtovglobalization
differingvneedsvandvaspirationsvinvworkforcev-vincreasedvforeignvassignments
domesticvmotivationalvtechniquesvandvmanagerialvstylesvmayvnotvworkv-
vworkingvwithvpeoplevfromvdifferentvcultures
organizationsvarevbecomingvavmorevheterogenousvmixvofvpeoplevinvtermsvofvgender,vage,
vrace,vethnicityvandvsexualvorientationv-vworkforcevdiversity
genderv
racev
nationalvoriginv
agev
disabilityv
domesticvpartnersv
religion
LGBTv-vwhatvarevthevdiversityvcategories
theyvworkvinvservicevjobsv-vwhatvarevthevmajorityvofvemployeesvinvdevelopedvnationsvjobs?
howvtovpleasevtheirvcustomersv-vwhatvdovservicevjobsvneedvtovknow
peoplevskillsv-v________________varevessentialvtovsuccessvinvtodaysvorganizations
flexibilityv
qualityvimprovementv
stayingvcompetitivev-vstimulatingvinnovationvandvchange
jobsvarevconstantlyvchangingv
skillsvneedvtovbevupgradedvforvworkersvtovstayvonvtargetv
workersvneedvtovbevablevtovdealvwithvchangev
employeesvneedvtovbevablevtovcopevwithvflexibility,vspontaneityvandvunpredictabilityv-
vcopingvwithvtemporariness
managersvmustvadaptvtheirvskillsvandvcommunicationvstylesvtovsucceedvinvanvonlinevenvir
onmentv-vworkingvinvnetworkedvorganizations
beenvblurredvandvmanagersvarevincreasinglyvdealingvwithvconflictsvthatvarisevbetweenvwo
rkvandvlifevawayvfromvworkv-vthevlinevbetweenvworkvandvnonvworkvhas
requiredvtovidentifyvrightvandvwrongvconductv-
vmanagersvfacingvethicalvdilemmasvorvethicalvchoicesvare
