UHC ETHICS AND COMPLIANCE EXAM/
NEWEST 2025 WITH COMPLETE
QUESTIONS AND ANSWERS// WELL
GRADED A+//LATEST VERSION
In terms of events, which of the following is true?
Agents must only report formal marketing/sales events UnitedHealthcare.
Agents must only report informal marketing/sales events to UnitedHealthcare.
Agents must only report formal and informal marketing/sales events to
UnitedHealthcare. - CORRECT ANSWERS-...
When completing an enrollment application in LEAN, why is an agent prohibited from
entering his or her own email address in a field available for the consumer's email
address?
The consumer/member would not receive plan related correspondence intended for
him/her.
The enrollment application may be denied.
The agent may experience commission payment processing issues. - CORRECT
ANSWERS-The consumer/member would not receive plan related correspondence
intended for him/her.
Which election period runs from October 15 to December 7 and allows consumers to
elect to join a Medicare Advantage Plan or switch to a different plan?
Open Enrollment Period (OEP)
Special Election Period (SEP)
Initial Coverage Election Period (ICEP)
Annual Election Period (AEP) - CORRECT ANSWERS-Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event?
Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
Pens and notepads that contain the agent's contact information.
, 5-dollar gift cards to an in-network pharmacy.
Generic business reply cards for Medicare products. - CORRECT ANSWERS-5-dollar
gift cards to an in-network pharmacy.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake
need to obtain a Scope of Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and wife.
Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
No, because the Nelsons are current members.
No, because the Nelsons walked into his office instead of scheduling an appointment in
their home. - CORRECT ANSWERS-Yes, he needs to obtain an SOA from both Mr. and
Mrs. Nelson.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health improvement
and wellness.
Provide an opportunity to review benefits, premiums, and product information with
consumers.
Provide an opportunity to steer a consumer toward a specific or limited number of plans.
Provide an opportunity to give an introductory presentation followed by an informal
marketing/sales event. - CORRECT ANSWERS-Provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the presented
MA Plan has a Star Rating of 2 stars?
Erin should let Mrs. Rose know that the rating is for agent use only and has accidentally
been printed in the Enrollment Guide.
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
Erin should tell Mrs. Rose that each plan has the same Star Rating and it does not
accurately reflect an individual plan's performance in certain categories. - CORRECT
ANSWERS-...
Agent Bryan wants to grow his book of business. Which of the following lead generating
activities is NOT compliant?
NEWEST 2025 WITH COMPLETE
QUESTIONS AND ANSWERS// WELL
GRADED A+//LATEST VERSION
In terms of events, which of the following is true?
Agents must only report formal marketing/sales events UnitedHealthcare.
Agents must only report informal marketing/sales events to UnitedHealthcare.
Agents must only report formal and informal marketing/sales events to
UnitedHealthcare. - CORRECT ANSWERS-...
When completing an enrollment application in LEAN, why is an agent prohibited from
entering his or her own email address in a field available for the consumer's email
address?
The consumer/member would not receive plan related correspondence intended for
him/her.
The enrollment application may be denied.
The agent may experience commission payment processing issues. - CORRECT
ANSWERS-The consumer/member would not receive plan related correspondence
intended for him/her.
Which election period runs from October 15 to December 7 and allows consumers to
elect to join a Medicare Advantage Plan or switch to a different plan?
Open Enrollment Period (OEP)
Special Election Period (SEP)
Initial Coverage Election Period (ICEP)
Annual Election Period (AEP) - CORRECT ANSWERS-Annual Election Period (AEP)
Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event?
Medicare Made Clear brochures from the UnitedHealthcare Toolkit.
Pens and notepads that contain the agent's contact information.
, 5-dollar gift cards to an in-network pharmacy.
Generic business reply cards for Medicare products. - CORRECT ANSWERS-5-dollar
gift cards to an in-network pharmacy.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake
need to obtain a Scope of Appointment (SOA) form?
Yes, but just one because the Nelsons are husband and wife.
Yes, he needs to obtain an SOA from both Mr. and Mrs. Nelson.
No, because the Nelsons are current members.
No, because the Nelsons walked into his office instead of scheduling an appointment in
their home. - CORRECT ANSWERS-Yes, he needs to obtain an SOA from both Mr. and
Mrs. Nelson.
Educational events allow for which of the following to occur?
Provide objective information about the Medicare program and/or health improvement
and wellness.
Provide an opportunity to review benefits, premiums, and product information with
consumers.
Provide an opportunity to steer a consumer toward a specific or limited number of plans.
Provide an opportunity to give an introductory presentation followed by an informal
marketing/sales event. - CORRECT ANSWERS-Provide objective information about the
Medicare program and/or health improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the presented
MA Plan has a Star Rating of 2 stars?
Erin should let Mrs. Rose know that the rating is for agent use only and has accidentally
been printed in the Enrollment Guide.
Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
Erin should tell Mrs. Rose that each plan has the same Star Rating and it does not
accurately reflect an individual plan's performance in certain categories. - CORRECT
ANSWERS-...
Agent Bryan wants to grow his book of business. Which of the following lead generating
activities is NOT compliant?
