CCMA EXAM 2021 (NHA) EXAM QUESTIONS
AND ANSWERS 2023/2024 ALL ANSWERS
100% CORRECT VERIFIED BEST GRADED TO
SCORE A+ FOR SUCCESS
CELL STRUCTURES IS THE SOURCE OF ENERGY FOR A CELL? - CORRECT ANSWERS MITOCHONDIRA
A MA IS TESTING A PATIENT'S VISUAL ACUITY USING A SNELLEN CHART. WHICH ACTIONS SHOULD
MA TAKE? - CORRECT ANSWERS MAKE SURE THE PATIENT DOES NOT LEAN FOWARD DURING THE
TEST.
DURING A ROUTINE VENIPUNCTURE. THE PATIENT BECOMES PALE & DIAPHORETIC. WHAT
CONDITION IS MOST LIKELY TO OCCUR IN THIS PATIENT? - CORRECT ANSWERS SYNCOPE
A PATIENT CALLS THE CLINIC TO CANCEL A POSTOPERATIVE APPOINTMENT & STATES THAT SHE WILL
RESCHEDULE AT A LATER DATE. FOR WHICH FOLLOWING REASONS SHOULD MA DOCUMENT THIS
INFORMATION ON THE PATIENT'S CHART? - CORRECT ANSWERS TO PROVE THAT THE OFFICE WAS
NOT NEGLIGENT
WHEN COMPLETING DOCUMENTATION IN A PATIENT'S PAPER MEDICAL RECORD, A MA REALIZES SHE
MADE AN ERROR. WHICH ACTIONS SHOULD MA TAKE? - CORRECT ANSWERS DRAW A LINE
THROUGH THE ERROR & INITIAL IT
WHICH ITEMS INCLUDED ON THE CMS-1500 CLAIM FORM SHOULD A MA RECOGNIZE AS INDICATING
THE MEDICAL NECESSITY OF A PROCEDURE? - CORRECT ANSWERS DIAGNOSIS CODE
WHICH TECHNIQUES SHOULD A MA USE TO CONFIRM A PATIENT'S UNDERSTANDING OF INSULIN
ADMINISTRATION? - CORRECT ANSWERS OBSERVE THE PATIENT AS SHE PERFORMS A SELF-
DEMONSTRATION
A MA IS PREPARING A COMMUNITY RESOURCE LIBRARY. WHICH ACTIONS SHOULD MA TAKE 1ST? -
CORRECT ANSWERS COMPILE A LIST OF LOCAL COMMUNITY AGENCIES
,A MA is disposing of the syringe and needle she used to inject a seasonal influenza vaccine Which of
the following actions should the assistant take? - CORRECT ANSWERS DROP THE SYRINGE, NEEDLE
FIRST, INTO THE BIOHAZARDS SHARP CONTAINER
A MA IS PREPARING A PATIENT WHO HAS PSORIASIS TO BE EXAMINED BY THE PROVIDER. WHEN
INSPECTING THE PATIENT'S SKIN LESIONS, THE MA SHOULD EXPECT TO OBSERVE WHICH OF THE
FOLLOWING CHARACTERISTICS? - CORRECT ANSWERS SILVERY, SCALY
A MA RECEIVES A DENIAL OF PAYMENT FOR A PATIENT'S CHOLECYSTECTOMY. THE REASON STATED IS
"NONCOVERED SERVICES." IF THIS PROCEDURE WAS DEEMED EMERGENT BY THE PROVIDER. WHICH
ACTIONS SHOULD MA TAKE? - CORRECT ANSWERS INSTRUCT THE PATIENT TO CONTACT THE
INSURER ABOUT THE DENIAL OF PAYMENT
WHICH ACTION SHOULD MA TAKE TO VERIFY THE QUALITY OF VENIPUNCTURE SUPPLIES BEFORE
BEGINNING A BLOOD DRAW? - CORRECT ANSWERS INSPECT THE INTEGRITY OF THE NEEDLE'S SEAL
WHICH INSTRUCTIONS SHOULD MA GIVE TO A PATIENT WHEN ADMINISTERING AN ENTERIC-COATED
TABLET? - CORRECT ANSWERS SWALLOW THE TABLET WHOLE WITH GLASS OF WATER
A MA IS COLLECTING A HEALTH HISTORY FROM AN OLDER ADULT PATIENT WHO EXHIBITS MODERATE
HEARING LOSS. WHICH ACTION SHOULD MA TAKE? - CORRECT ANSWERS REMAIN WITHIN THE
PATIENT'S VIEW TO ALLOW LIP-READING
A MA IS ASSISTING WITH THE PHYSICAL EXAMINATION OF A PATIENT WHO HAS SCABIES. BESIDES
GLOVES. WHICH PIECES OF PERSONAL PROTECTIVE EQUIPMENT SHOULD THE MA WEAR? - CORRECT
ANSWERS GOWN
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS & ALL ONCOLOGY
PATIENTS ON TUESDAYS & THURSDAYS. WHAT TYPE OF SCHEDULING IS THE CLINIC USING? -
CORRECT ANSWERS CLUSTER SCHEDULING
THE PARENT OF A CHILD WHO HAS PEDICULOSIS IS ASKING A MA FOR MORE INFORMATION ABOOUT
HER CHILD'S CONDITION. THE MA SHOULD BEGIN BY EXPLAINING THAT PEDICULOSIS IS WHICH
TYPES OF INFECTION? - CORRECT ANSWERS PARASITIC
A MA IS REVIEWING A PROVIDER'S INSTRUCTIONS AS THE PATIENT IS PREPARING TO LEAVE THE
OFFICE. THE PROVIDER RECOMMENDS THAT THE PATIENT PURCHASE AN OVER-THE-COUNTER
ANTITUSSIVE, BUT THE PATIENT TELLS THE MA THAT SHE DOES NOT KNOW WHAT AN ANTITUSSIVE
,IS. WHICH OF THE FOLLOWING RESPONSES SHOULD THE MA MAKE? - CORRECT ANSWERS IT IS A
MEDICATION THAT SUPPRESSES THE COUGH REFLEX
WHEN PREFORMING THE PALPATORY METHOD FOR OBTAINING BLOOD PRESSURE. WHICH INDICATES
THE LEVEL AT WHICH THE MA SHOULD INFLATE THE CUFF? - CORRECT ANSWERS 30 mm Hg ABOVE
THE RADIAL PULSE CESSATION
A first-time patient is late arriving to the office which of the following should the medical assistant
say first? - CORRECT ANSWERS "HELLO. WELCOME TO OUR OFFICE"
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT. WHICH ACTION
SHOULD MA TAKE? - CORRECT ANSWERS CLEANSE THE SITE IN A CIRCULAR MOTION FROM THE
CENTER OUTWARD
A MA IS EXPLAINING A VENIPUNCUTURE PROCEDURE TO A PATIENT. WHICH STATEMENTS SHOULD
MA MAKE? - CORRECT ANSWERS ILL BE COLLECTING A BLOOD SAMPLE FROM YOU TODAY. THERE
WILL BE A SMALL STICK IN YOUR ARM.
A MA is examining the skin on a patient's forearm where the patient reports developing a rash. The
assistant notes multiple solid elevations that are less than 0.5 cm (0.2 in) in diameter. Which of the
following terms should he use to document his observations in the patient's medical record? -
CORRECT ANSWERS PAPULES
A PATIENT TELLS A MA THAT HIS PROVIDER'S OFFICE IS INCOMPETENT, AS THERE IS NO
IMPROVEMENT IN HIS CONDITION. WHICH IS APPROPRIATE RESPONSE FOR MA TO MAKE? -
CORRECT ANSWERS I THINK THAT YOU FEEL THAT YOUR TREATMENT IS NOT EFFECTIVE
A MA IS ASSISTING A PROVIDER WITH AN ABDOMINAL EXAMINATION. WHEN THE PROVIDER
PALPATES THE MAJOR PORTION OF THE LIVER, THE ASSISTANT SHOULD RECOGNIZE THAT HE IS
PALPATING WHICH OF ABDOMINAL QUADRANTS ? - CORRECT ANSWERS RIGHT UPPER
A PATIENT IS SEEN IN AN URGENT CARE CENTER FOR A LACERATION TO THE LEFT FOOT. THE
PROVIDER EVALUATES THE INJURY, DETERMINES SUTURES ARE NOT NEEDED, APPLIES A DRESSING &
RELEASES THE PATIENT. WHICH LEVELS OF EXAMINATIONS SHOULD MA USE FOR THE PROCEDURE
CODING FOR THE VISIT? - CORRECT ANSWERS PROBLEM-FOCUSED EXAMINATION
WHICH INFORMATION SHOULD THE MA ENTER INTO THE APPOINTMENT CALENDAR WHEN
SCHEDULING A PATIENT FOR A SKIN RASH? - CORRECT ANSWERS DAYTIME PHONE #
, A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM. ACCORDING TO THE
"RACE" ACRONYM FOR EMERGENCY RESPONSE. WHICH ACTION SHOULD MA TAKE FIRST? -
CORRECT ANSWERS EVACUATE STAFF & PATIENTS IMMEDIATE
A MA IS ENCOURAGING A PATIENT TO INCREASE HER INTAKE OF INSOLUBLE FIBER TO HELP PREVENT
CONSTIPATION & HEMORRHOIDS. WHICH FOODS SHOULD THE MA RECOMMEND AS THE BEST
SOURCE OF INSOLUBLE FIBER? - CORRECT ANSWERS PEARS W/ SKIN
A MA IS PREPARING A PATIENT WHO HAS CONGESTIVE HEART FAILURE (CHF) FOR AN EXAMINATION
BY THE PROVIDER. WHICH MANIFESTATIONS SHOULD MA EXPECT? - CORRECT ANSWERS
SHORTNESS OF BREATH
A MA IS DISCUSSING INFORMATION WITH A PATIENT ABOUT A NEW MEDICATION THAT THE
PROVIDER PRESCRIBED. WHICH ACTIONS SHOULD MA TAKE? - CORRECT ANSWERS REINFORCE
TEACHING ABOUT FREQUENCY OF MEDICATION ADMINISTRATION
A PATIENT ARRIVES AT A CLINIC W/ BILL FOR X-RAYS THAT WERE REQUIRED DUE TO AN INJURY AT
THE PATIENT'S PLACE OF EMPLOYMENT. THE PATIENT HAS PRIVATE INSURANCE & IS ELIGIBLE FOR
WORKERS' COMPENSATION. THE MA SHOULD RECOGNIZE THAT WHICH PARTIES IS RESPONSIBLE FOR
PAYMENT OF THIS BILL? - CORRECT ANSWERS PAID IN FULL BY WORKERS' COMPENSATION
A MA IN AN OUTPATIENT FACILITY IS PREPARING A PATIENT FOR A VENIPUNCTURE. WHICH ACTIONS
SHOULD THE ASSISTANT TAKE TO CONFIRM THE PATIENT'S IDENTIFY? - CORRECT ANSWERS ASK THE
PATIENT TO STATE AND SPELL THEIR FULL NAME & PROVIDE THEIR DOB
A MA IS USING A SCALE W/ HEIGHT BAR TO MEASURE A PATIENT'S HEIGHT. WHICH ACTIONS SHOULD
THE MA TAKE? - CORRECT ANSWERS LOWER THE HORIZONTAL BAR GENTLY SO THAT IT RESTS ON
THE TOP OF THE PATIENTS HEAD
A MA IS REPLACING A SHARPS CONTAINER IN AN EXAMINATION ROOM & RECIEVES A SMALL
LACERATION ON HER ARM FROM THE PLASTIC LID. WHICH TYPES DOCUMENTATION SHOULD THE
MA COMPLETE AS A RESULT OF THIS INCIDENT? - CORRECT ANSWERS OSHA FORM 301
WHICH MEDICAL RECORD DOCUMENTATION TEMPLATES IS ORGANIZED BY THE ENTITY THAT
SUPPLIED THE DATA? - CORRECT ANSWERS SOURCE-ORIENTED
WHICH LABORATORY RESULTS SHOULD THE MA RECOGNIZE IS ABNORMAL ? - CORRECT ANSWERS
POTASSIUM 3 mEq/L
AND ANSWERS 2023/2024 ALL ANSWERS
100% CORRECT VERIFIED BEST GRADED TO
SCORE A+ FOR SUCCESS
CELL STRUCTURES IS THE SOURCE OF ENERGY FOR A CELL? - CORRECT ANSWERS MITOCHONDIRA
A MA IS TESTING A PATIENT'S VISUAL ACUITY USING A SNELLEN CHART. WHICH ACTIONS SHOULD
MA TAKE? - CORRECT ANSWERS MAKE SURE THE PATIENT DOES NOT LEAN FOWARD DURING THE
TEST.
DURING A ROUTINE VENIPUNCTURE. THE PATIENT BECOMES PALE & DIAPHORETIC. WHAT
CONDITION IS MOST LIKELY TO OCCUR IN THIS PATIENT? - CORRECT ANSWERS SYNCOPE
A PATIENT CALLS THE CLINIC TO CANCEL A POSTOPERATIVE APPOINTMENT & STATES THAT SHE WILL
RESCHEDULE AT A LATER DATE. FOR WHICH FOLLOWING REASONS SHOULD MA DOCUMENT THIS
INFORMATION ON THE PATIENT'S CHART? - CORRECT ANSWERS TO PROVE THAT THE OFFICE WAS
NOT NEGLIGENT
WHEN COMPLETING DOCUMENTATION IN A PATIENT'S PAPER MEDICAL RECORD, A MA REALIZES SHE
MADE AN ERROR. WHICH ACTIONS SHOULD MA TAKE? - CORRECT ANSWERS DRAW A LINE
THROUGH THE ERROR & INITIAL IT
WHICH ITEMS INCLUDED ON THE CMS-1500 CLAIM FORM SHOULD A MA RECOGNIZE AS INDICATING
THE MEDICAL NECESSITY OF A PROCEDURE? - CORRECT ANSWERS DIAGNOSIS CODE
WHICH TECHNIQUES SHOULD A MA USE TO CONFIRM A PATIENT'S UNDERSTANDING OF INSULIN
ADMINISTRATION? - CORRECT ANSWERS OBSERVE THE PATIENT AS SHE PERFORMS A SELF-
DEMONSTRATION
A MA IS PREPARING A COMMUNITY RESOURCE LIBRARY. WHICH ACTIONS SHOULD MA TAKE 1ST? -
CORRECT ANSWERS COMPILE A LIST OF LOCAL COMMUNITY AGENCIES
,A MA is disposing of the syringe and needle she used to inject a seasonal influenza vaccine Which of
the following actions should the assistant take? - CORRECT ANSWERS DROP THE SYRINGE, NEEDLE
FIRST, INTO THE BIOHAZARDS SHARP CONTAINER
A MA IS PREPARING A PATIENT WHO HAS PSORIASIS TO BE EXAMINED BY THE PROVIDER. WHEN
INSPECTING THE PATIENT'S SKIN LESIONS, THE MA SHOULD EXPECT TO OBSERVE WHICH OF THE
FOLLOWING CHARACTERISTICS? - CORRECT ANSWERS SILVERY, SCALY
A MA RECEIVES A DENIAL OF PAYMENT FOR A PATIENT'S CHOLECYSTECTOMY. THE REASON STATED IS
"NONCOVERED SERVICES." IF THIS PROCEDURE WAS DEEMED EMERGENT BY THE PROVIDER. WHICH
ACTIONS SHOULD MA TAKE? - CORRECT ANSWERS INSTRUCT THE PATIENT TO CONTACT THE
INSURER ABOUT THE DENIAL OF PAYMENT
WHICH ACTION SHOULD MA TAKE TO VERIFY THE QUALITY OF VENIPUNCTURE SUPPLIES BEFORE
BEGINNING A BLOOD DRAW? - CORRECT ANSWERS INSPECT THE INTEGRITY OF THE NEEDLE'S SEAL
WHICH INSTRUCTIONS SHOULD MA GIVE TO A PATIENT WHEN ADMINISTERING AN ENTERIC-COATED
TABLET? - CORRECT ANSWERS SWALLOW THE TABLET WHOLE WITH GLASS OF WATER
A MA IS COLLECTING A HEALTH HISTORY FROM AN OLDER ADULT PATIENT WHO EXHIBITS MODERATE
HEARING LOSS. WHICH ACTION SHOULD MA TAKE? - CORRECT ANSWERS REMAIN WITHIN THE
PATIENT'S VIEW TO ALLOW LIP-READING
A MA IS ASSISTING WITH THE PHYSICAL EXAMINATION OF A PATIENT WHO HAS SCABIES. BESIDES
GLOVES. WHICH PIECES OF PERSONAL PROTECTIVE EQUIPMENT SHOULD THE MA WEAR? - CORRECT
ANSWERS GOWN
A CLINIC SCHEDULES ALL CARDIAC PATIENTS ON MONDAYS & WEDNESDAYS & ALL ONCOLOGY
PATIENTS ON TUESDAYS & THURSDAYS. WHAT TYPE OF SCHEDULING IS THE CLINIC USING? -
CORRECT ANSWERS CLUSTER SCHEDULING
THE PARENT OF A CHILD WHO HAS PEDICULOSIS IS ASKING A MA FOR MORE INFORMATION ABOOUT
HER CHILD'S CONDITION. THE MA SHOULD BEGIN BY EXPLAINING THAT PEDICULOSIS IS WHICH
TYPES OF INFECTION? - CORRECT ANSWERS PARASITIC
A MA IS REVIEWING A PROVIDER'S INSTRUCTIONS AS THE PATIENT IS PREPARING TO LEAVE THE
OFFICE. THE PROVIDER RECOMMENDS THAT THE PATIENT PURCHASE AN OVER-THE-COUNTER
ANTITUSSIVE, BUT THE PATIENT TELLS THE MA THAT SHE DOES NOT KNOW WHAT AN ANTITUSSIVE
,IS. WHICH OF THE FOLLOWING RESPONSES SHOULD THE MA MAKE? - CORRECT ANSWERS IT IS A
MEDICATION THAT SUPPRESSES THE COUGH REFLEX
WHEN PREFORMING THE PALPATORY METHOD FOR OBTAINING BLOOD PRESSURE. WHICH INDICATES
THE LEVEL AT WHICH THE MA SHOULD INFLATE THE CUFF? - CORRECT ANSWERS 30 mm Hg ABOVE
THE RADIAL PULSE CESSATION
A first-time patient is late arriving to the office which of the following should the medical assistant
say first? - CORRECT ANSWERS "HELLO. WELCOME TO OUR OFFICE"
A MA IS ADMINISTERING AN INTRAMUSCULAR IMMUNIZATION TO A PATIENT. WHICH ACTION
SHOULD MA TAKE? - CORRECT ANSWERS CLEANSE THE SITE IN A CIRCULAR MOTION FROM THE
CENTER OUTWARD
A MA IS EXPLAINING A VENIPUNCUTURE PROCEDURE TO A PATIENT. WHICH STATEMENTS SHOULD
MA MAKE? - CORRECT ANSWERS ILL BE COLLECTING A BLOOD SAMPLE FROM YOU TODAY. THERE
WILL BE A SMALL STICK IN YOUR ARM.
A MA is examining the skin on a patient's forearm where the patient reports developing a rash. The
assistant notes multiple solid elevations that are less than 0.5 cm (0.2 in) in diameter. Which of the
following terms should he use to document his observations in the patient's medical record? -
CORRECT ANSWERS PAPULES
A PATIENT TELLS A MA THAT HIS PROVIDER'S OFFICE IS INCOMPETENT, AS THERE IS NO
IMPROVEMENT IN HIS CONDITION. WHICH IS APPROPRIATE RESPONSE FOR MA TO MAKE? -
CORRECT ANSWERS I THINK THAT YOU FEEL THAT YOUR TREATMENT IS NOT EFFECTIVE
A MA IS ASSISTING A PROVIDER WITH AN ABDOMINAL EXAMINATION. WHEN THE PROVIDER
PALPATES THE MAJOR PORTION OF THE LIVER, THE ASSISTANT SHOULD RECOGNIZE THAT HE IS
PALPATING WHICH OF ABDOMINAL QUADRANTS ? - CORRECT ANSWERS RIGHT UPPER
A PATIENT IS SEEN IN AN URGENT CARE CENTER FOR A LACERATION TO THE LEFT FOOT. THE
PROVIDER EVALUATES THE INJURY, DETERMINES SUTURES ARE NOT NEEDED, APPLIES A DRESSING &
RELEASES THE PATIENT. WHICH LEVELS OF EXAMINATIONS SHOULD MA USE FOR THE PROCEDURE
CODING FOR THE VISIT? - CORRECT ANSWERS PROBLEM-FOCUSED EXAMINATION
WHICH INFORMATION SHOULD THE MA ENTER INTO THE APPOINTMENT CALENDAR WHEN
SCHEDULING A PATIENT FOR A SKIN RASH? - CORRECT ANSWERS DAYTIME PHONE #
, A MA DISCOVERS A GARBAGE CAN FIRE HAS STARTED IN THE BREAK ROOM. ACCORDING TO THE
"RACE" ACRONYM FOR EMERGENCY RESPONSE. WHICH ACTION SHOULD MA TAKE FIRST? -
CORRECT ANSWERS EVACUATE STAFF & PATIENTS IMMEDIATE
A MA IS ENCOURAGING A PATIENT TO INCREASE HER INTAKE OF INSOLUBLE FIBER TO HELP PREVENT
CONSTIPATION & HEMORRHOIDS. WHICH FOODS SHOULD THE MA RECOMMEND AS THE BEST
SOURCE OF INSOLUBLE FIBER? - CORRECT ANSWERS PEARS W/ SKIN
A MA IS PREPARING A PATIENT WHO HAS CONGESTIVE HEART FAILURE (CHF) FOR AN EXAMINATION
BY THE PROVIDER. WHICH MANIFESTATIONS SHOULD MA EXPECT? - CORRECT ANSWERS
SHORTNESS OF BREATH
A MA IS DISCUSSING INFORMATION WITH A PATIENT ABOUT A NEW MEDICATION THAT THE
PROVIDER PRESCRIBED. WHICH ACTIONS SHOULD MA TAKE? - CORRECT ANSWERS REINFORCE
TEACHING ABOUT FREQUENCY OF MEDICATION ADMINISTRATION
A PATIENT ARRIVES AT A CLINIC W/ BILL FOR X-RAYS THAT WERE REQUIRED DUE TO AN INJURY AT
THE PATIENT'S PLACE OF EMPLOYMENT. THE PATIENT HAS PRIVATE INSURANCE & IS ELIGIBLE FOR
WORKERS' COMPENSATION. THE MA SHOULD RECOGNIZE THAT WHICH PARTIES IS RESPONSIBLE FOR
PAYMENT OF THIS BILL? - CORRECT ANSWERS PAID IN FULL BY WORKERS' COMPENSATION
A MA IN AN OUTPATIENT FACILITY IS PREPARING A PATIENT FOR A VENIPUNCTURE. WHICH ACTIONS
SHOULD THE ASSISTANT TAKE TO CONFIRM THE PATIENT'S IDENTIFY? - CORRECT ANSWERS ASK THE
PATIENT TO STATE AND SPELL THEIR FULL NAME & PROVIDE THEIR DOB
A MA IS USING A SCALE W/ HEIGHT BAR TO MEASURE A PATIENT'S HEIGHT. WHICH ACTIONS SHOULD
THE MA TAKE? - CORRECT ANSWERS LOWER THE HORIZONTAL BAR GENTLY SO THAT IT RESTS ON
THE TOP OF THE PATIENTS HEAD
A MA IS REPLACING A SHARPS CONTAINER IN AN EXAMINATION ROOM & RECIEVES A SMALL
LACERATION ON HER ARM FROM THE PLASTIC LID. WHICH TYPES DOCUMENTATION SHOULD THE
MA COMPLETE AS A RESULT OF THIS INCIDENT? - CORRECT ANSWERS OSHA FORM 301
WHICH MEDICAL RECORD DOCUMENTATION TEMPLATES IS ORGANIZED BY THE ENTITY THAT
SUPPLIED THE DATA? - CORRECT ANSWERS SOURCE-ORIENTED
WHICH LABORATORY RESULTS SHOULD THE MA RECOGNIZE IS ABNORMAL ? - CORRECT ANSWERS
POTASSIUM 3 mEq/L
