WGU D322 - Introduction to IT Section 7:
The Business Of IT
WGU D322 -INTRO TO IT
K
SECTION 7 / THE
C
LO
BUSINESS OF IT - EXAM
QUESTIONS WITH
YC
CORRECT VERIFIED
D
ANSWERS A+ GRADED
U
ST
,IT governance - ANS The systems of processes that ensures the
effective and efficient use of IT to enable an organization to
achieve its business goals and add value to key stakeholders in
an organization.
IT Functions - ANS 1. Communication
K
2. Data Collection and Management
3. Information Security and Management
C
4. Consumer Relationship and Management
5. Process Improvement
LO
IT Function - Communication - ANS IT enables organizations to
communicate by phone, email, video conferencing, social media,
and many others.
YC
IT Function - Data Collection and Management - ANS IT
Systems allow an organization to collect, store, manage, and use
vast amounts of information. IT tools take raw data and convert it
D
into information for analysis.
U
IT Function - Information Security and Management - ANS The
IT department keeps the company's data secure. (Data leaks lead
ST
to fines and regulatory action but they can also damage an
organization's reputation and business).
IT Function - Consumer Relationship and Management - ANS IT
is being used to improve how organizations interact with their
customers. e.g., CRMs
, CRMs (Customer Relationship Management Systems) - ANS
Track and organize every interaction a company has with current
and potential customers, providing data about customers' needs,
wants, and behaviors.
IT Function - Process Improvement - ANS IT is responsible for
designing and implementing tools to improve efficiency.
K
Implementing technologies that automate processes can reduce
repetitive human labor and human error.
C
Service Portfolio - ANS Simply list of the services the
LO
department offers.
The process that helps IT understand how it can best support the
underlying business. (where information about all the services
that IT plans to offer, currently offers, or used to offer is stored.)
YC
Project Management - ANS It is an essential aspect of an IT
department as multiple projects run in parallel.
D
IT Department - ANS An organizational subsystem made up of
skilled technology specialists working together to support the
U
technological infrastructure of the company.
ST
IT Governance - ANS The system of processes that ensures the
effective and efficient use of IT to enable an organization to
achieve its business goals and to add value to key stakeholders in
an organization.
What does IT Governance provide? - ANS Strategic
management, realization of benefits to organization, risk
The Business Of IT
WGU D322 -INTRO TO IT
K
SECTION 7 / THE
C
LO
BUSINESS OF IT - EXAM
QUESTIONS WITH
YC
CORRECT VERIFIED
D
ANSWERS A+ GRADED
U
ST
,IT governance - ANS The systems of processes that ensures the
effective and efficient use of IT to enable an organization to
achieve its business goals and add value to key stakeholders in
an organization.
IT Functions - ANS 1. Communication
K
2. Data Collection and Management
3. Information Security and Management
C
4. Consumer Relationship and Management
5. Process Improvement
LO
IT Function - Communication - ANS IT enables organizations to
communicate by phone, email, video conferencing, social media,
and many others.
YC
IT Function - Data Collection and Management - ANS IT
Systems allow an organization to collect, store, manage, and use
vast amounts of information. IT tools take raw data and convert it
D
into information for analysis.
U
IT Function - Information Security and Management - ANS The
IT department keeps the company's data secure. (Data leaks lead
ST
to fines and regulatory action but they can also damage an
organization's reputation and business).
IT Function - Consumer Relationship and Management - ANS IT
is being used to improve how organizations interact with their
customers. e.g., CRMs
, CRMs (Customer Relationship Management Systems) - ANS
Track and organize every interaction a company has with current
and potential customers, providing data about customers' needs,
wants, and behaviors.
IT Function - Process Improvement - ANS IT is responsible for
designing and implementing tools to improve efficiency.
K
Implementing technologies that automate processes can reduce
repetitive human labor and human error.
C
Service Portfolio - ANS Simply list of the services the
LO
department offers.
The process that helps IT understand how it can best support the
underlying business. (where information about all the services
that IT plans to offer, currently offers, or used to offer is stored.)
YC
Project Management - ANS It is an essential aspect of an IT
department as multiple projects run in parallel.
D
IT Department - ANS An organizational subsystem made up of
skilled technology specialists working together to support the
U
technological infrastructure of the company.
ST
IT Governance - ANS The system of processes that ensures the
effective and efficient use of IT to enable an organization to
achieve its business goals and to add value to key stakeholders in
an organization.
What does IT Governance provide? - ANS Strategic
management, realization of benefits to organization, risk
