Correct Answers to Guarantee a A+ Grade
what must you include about the model year - ANSWER model year, whether or not it's used or
new, or "one-owner" when applicable
what must be ensured to list a vehicle as available - ANSWER that there is enough available or
that it can be delivered within a reasonable time
Do you need to include the dealership name in advertisements? - ANSWER yes
If a product is only free with purchase necessary what wording would you use instead of "free" -
ANSWER included with
Title Brand - ANSWER info on the title containing terms such as
- buyback, modified, former police vehicle etc.
How long does a dealership have to deliver the application for a title/registration on a bought
vehicle? - ANSWER 7 days after delivery
MVII - ANSWER a WI title and license plate application for transferring ownership
when can dealer plates NOT be used - ANSWER - on rental vehicles
- on vehicles that are not for sale
Which COPIED documents need to be kept by the dealership for a minimum of 5 years? -
ANSWER purchase contracts, applications for titles and registration, odometer statements,
cosigning agreements, factory invoices, power of attorney forms, titles
, Which ORIGINAL documents need to be kept by the dealership for a minimum of 5 years? -
ANSWER log books and the Wisconsin Buyers Guide
Dealership Group - ANSWER 2 or more dealerships with the same majority owner
Manufacturer Certificate of Origin - ANSWER contains information on the manufacturer, VIN,
place of assembly, and delivery point
Pre-Delivery Inspection Test - ANSWER a report on a new vehicle from the manufacturer that
must be given to the customer after the vehicle is sold
Emission Standards Certificate - ANSWER a certificate that confirms a vehicle has been
installed and inspected, and what to do if the system fails
Damage Disclosure Statement - ANSWER a written disclosure given to the customer if 6% or
more of the MSRP has been damaged. Any uncorrected damage must be disclosed
What parts of the car are NOT included in the Damage Disclosure Statement? - ANSWER glass,
tires, bumpers
Reasonable Care Standard - ANSWER dealerships are required to test drive and expect the
vehicle internally and externally
(the car does not have to be taken apart)
Are you required to tell a customer the previous owner's name and address upon request? -
ANSWER yes
What guidelines must a replaced odometer have in order for the dealership to consider it the
"actual miles" - ANSWER - the odometer must be replaced within 30 days of the malfunction
- the miles up to the malfunction are accurate
- the replaced odometer must be calibrated to show the mileage before and after the replacement